Needed a yearly maintenance done, was very responsive and reasonable. Work done in a timely manner,…read moreclean , did not leave anything behind, when completed you would not even know he was there other than everything cleaner than when they arrived. Also they installing a sticker on my meter to signify that there was an alternative source of power on the pre( generator). Nice work Scott.

From the owner: Upstate Power Systems specializes in the installation, annual maintenance and repair of automatic…read morestandby generators. Serving greater Rochester and surrounding areas. Call us today if you would like a quote on a new automatic generator or service on your exiting unit!

I don't rent a lot of equipment. A co-worker recommended…read moreCedar Street. No issues. Great staff. No surprises. Friendly and knowledgeable. I'll be back to rent and/or purchase. 5 Stars ! Thanks

I bought a Cub Cadet RTZ zero turn at Cedar Street Sales and Rentals 2 years ago. After two years…read morea front tire (made in China) rotted and needed replacement. Brought the wheel and tire to this business for replacement. They sold me a tire but would not mount it-really! I bought this mower at Cedar Street instead of Home Depot or Tractor Supply because of the service. This was not good service or customer support. Not a good business model. I am very disappointed because because I want to buy from a locally owned business with good service.

We had or Whole house Generac system installed by these folks, service was wonderful, the crew was…read morevery efficient. Only wisdom I can pass on is that you will be without power longer than the hour the sales person said. Which is okay, but setting good expectations is always win.

Yesterday, Dennis Atkinson, an outstanding Home Power Systems employee came all the way from…read moreBuffalo to quickly and professionally address the first, minor service issue we experienced with thisgenerator in over six years (since HPS installed it). Dennis Atkinson and HPS are both HIGHLY RECOMMENDED. Thank you.

We decided it was finally time for central air and ended up needing to upgrade our 1971 furnace to…read moreaccommodate it. From the very first phone call to set up a consult the office staff was super friendly. Then Rex came out to our house and went over everything with us, he answered every question and concern we had and seemed like he really knew his product and what would fit our needs. The installers were friendly and efficient, it took 2-3 days to complete the job, which included adding another air return and moving heat vent. We've had a few questions since having the job completed and when we call they're always so helpful, including the lady helping me trouble shoot getting the a/c unit turned on for the first time this year since I couldn't remember how to get it out of its winter shut off. I always recommend frontier.

We decided to change our hot water heater from electric to gas. We called Frontier. Because we live…read morein a mobile home they asked us to sent pictures of the old heater and the space that was available. We did this in the morning. They quoted us a price and that afternoon the heater was here. The installer came and installed it. Things went smoothly until we had high winds that night and the pilot light blew out. We relit it and didn't think about, things were good. But wait, then we noticed that the water wasn't hot enough and ran out quickly. They came out again and determined it was a defective valve. With Covid etc, we couldn't get a new valve. Ok, then how about replacing the heater? No, can't get another one! Then Rex showed up! He thought we might have a leak somewhere. He checked every faucet and valve in our house. Then he thought about crawling under the house to see if there was a leak. By now it was dark and cold! Sure enough the leak was under the house! He couldn't fix it that night. But, his crew was here the next morning. Within an hr we were fixed and had hot water again. we can't say enough good things about this family run company! They are TERRIFIC!

I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

They convinced us to get a new furnace. The new one is garbage. It constantly freezes up when on…read moreA/C mode and stops working in the summer. All they said we could do is turn it off for awhile. Our old one was working fine and never did this.

Steve Betlem has visited my home in Webster twice. To advise…read moreon whether he advised that my A/C & Furnace should be replaced, as both are about 16 yrs. old. He said if they are working fine then wait it out. I then joined the "Advantage Services Club", whereby I get high priority for a service call; included in the fee is an annual tune-up of the system. "Peace of mind" working with the second largest Plumbing/Heating service in the ROC area. Second "no charge" home visit was to assess how I should increase the heat in the basement (for a guest room). Once again Steve offered several "work around" options that did not cost much. The service call in May will take care of the suggestions. No charge for expert advice; no pressure to buy anything. Do not confuse a new company who are trying to get customers with a look alike company name: Betlem Residential Heating. I don't like that approach.

They are not respectful of the customers time. I scheduled a routine maintenance service and chose…read morethe 12-4:00 time for the service. They showed up at 8:30 am. I scrambled thinking I made a mistake, and after they looked at my furnace for 10 minutes they said we can't do any maintenance because we need to replace parts A and B before we can even begin to do the yearly maintenance, and we will add on an additional service fee to as an additional insurance , good for one year in case we need to come back. This is the second time I have experienced this from this company. It's an extended warranty type scam. RUN don't walk away from this company. Complete and total fraud.

The owner Sage, provided a prompt estimate to install a ceiling light fan fixture…read more He followed through on time with appointment, did a great job and left no mess behind , very pleased with the service. Would highly recommend

Good speedy work, owner came and gave an estimate and was able to preform the work same day to have…read morea new line put in for my dryer. After speaking with him about a light fixture in my home that had stopped working he also was able find the problem with the switch and fix the cause of it. Would recommend them!