I guess when your product is good, your customer service doesn't have to be, which is a shame. I just had the worst experience with the owner today. I had ordered turkeys for Thanksgiving, and I wanted to get mine picked up today. I had a 20 minute drive, so I figured I'd go get my turkeys over my lunch hour. I got to Milo at 12:15pm, and realized they weren't open over the lunch hour; they weren't open for another 45 minutes. Yes, this was bad planning on my part, but I was hoping they could make an exception for me. I just wanted to pick up my turkeys. I found a worker outside and asked if there was any way I could just get my turkeys since I had drove 20 minutes. He went and got the owner. The owner came out and told me no. I asked if there was anyway she could just grab my turkeys for me. She told me it was her lunch hour. Yes, I get that, but I can't count how many times I've worked during my lunch break to help out my customers. Isn't that what customer service is about? Sometimes you go out of the way to help a customer out. Especially considering I had just drove 20 minutes, and really didn't want to have to wait around for another 45 minutes. She said "sorry", but she truly had no empathy for my situation.
What also hurts is that the owner totes being a Christian. Well, what a horrible example of a Christian the owner was to me. She turned her back on me and walked away while I was still trying to talk to her. I'm sorry, but I'm pretty sure that isn't something Jesus would have done. That is definitely not setting a good Christian example. It breaks my heart when people say they are a Christian and then treat others the way I was just treated.
I hope those 10 minutes of the owner's lunch, that I was asking to take up, were worth it. I hope the owner getting her full hour of lunch was worth how she made me feel today. From this day forward, when I think of Milo Meat Locker, I'll remember how rude and selfish the owner was. A little kindness would not have killed her. Taking 10 - 15 minutes out of her lunch break wouldn't have been the end of her world. Taking 10 - 15 minutes out of her lunch break would have meant so much to me, but now instead, all I have is a nasty taste in my mouth. I know this review won't change anything. I'm just one person, but it's just another example of what this world is turning into. No one seems to want to go the extra mile for his/her neighbor. read more