My mother is in the Memory unit at Kensington Park. She's getting very good care, around the clock…read more She likes the food a lot - much more than what her in-home caregivers used to prepare. There are musical performances and other cultural and healthful activities. It's difficult for anyone to adjust to a new environment, and even more so for an elderly person with dementia. The Kensington Park staff do their best to welcome and acclimate new residents - which, with the added problem of Covid, is a challenge. They are kind and attentive, dealing with irritability and other behaviors with grace and patience. The management is very open to communication from family members and every issue is addressed. Visits from family members are easily scheduled. It's a good place.

The supervisor, Christine (I believe) is in the wrong line of work. I went to visit a lady I cared…read morefor for almost 2 years and was told evening visiting was canceled. This was a direct lie to my face. Subsequently, I spoke to my friends' daughter who told me "since her mother broke her arm, she was not participating in activities, and was too tired from too many visitors. The supervisor's recommendation was no visitors other than once a week from each daughter, as per my friend. My friend is 97 yeaars old. The elderly NEED verbal stimulation, not isolation. My friend, the elderly lady, does not like this place and has expressed it in no uncertain terms. My experience with ideas like this ends in the life of the elderly person in less than 8 weeks. My friend (the daughter) has placed her mother in a prison because caing for her mother is an inconvenience.

It really depends on what you care about. If you are looking for amenities this is the place, if…read moreyou are looking for great gym with PT and OT seems to be lacking. If you are looking for phenomenal food this could be the place. Overall great place but not what I was looking for.

My mother moved here a few months ago and loves it! She's met such interesting people, and finds…read morethe staff incredibly helpful. She loves taking walks in the historic section of Kensington, right behind the building, and walking to the Saturday farmer's market. Noise from the trains passing by so closely has not been a problem at all! In fact, she really likes watching them go by. She also really likes the fact that the town of Kensington has almost all the services she needs, so she doesn't have to go far. There are a few "growing pains" being so new, still hiring staff, but they are finding great people and constantly improving. This place really doesn't feel like a senior home, which is also appealing, and residents don't feel at all micro-managed or confined. Brand new. Although my mom is in independent living, she continues to hear great things from residents about their assisted living and memory care services as well. She likes the relatively small size of the facility. They have a driver to take people to local appointments, they show movies on Friday nights, offer several art classes, and more. The food is all made-to-order in the restaurant. Service is leisurely, but very pleasant. They have an in-house hairdresser, also fitness coach. It's all about the people, and that's really made it for my mom.

My father has been in the Kensington memory care facility for over a year and a half. He has had…read morethe same care givers and we are very happy with the care and attention that he gets. Our family and friends visit him frequently, so we have a lot of experience seeing him and seeing the staff. We feel that he is safe and well-cared for at this facility.

I found out about Arden Court in Kensington from my son who was a paramedic for seven years in…read moreMontgomery County. When my step-mother, for whom I am guardian, needed a memory care facility he told me that as first responders are frequently called to nursing homes all over the county, he got a bird's eye view of what really happens, especially in times of stress at these facilities, which is obviously the circumstance when the paramedics are called. He said that Arden Court was one of the few places that he would recommend given everything that he'd seen over all those years. He said the staff was always in charge, clear, and calm no matter the circumstance that was being presented. So we obviously went with this informed - and candid - assessment. We were especially challenged as my step-mother had a very rare form of Alzheimer's which took away her eyesight before it took her memory. We kept her in her apartment, with assistance, for as long as we could until she was simply in need of too much daily 24-hour care. Unfortunately she was spiteful and difficult in every way. She was angry with me and everyone she encountered. From the moment that she arrived everyone on the staff, from the Executive Director all the way to her daily caretakers responded to her with love and patience. They helped me deal with her viciousness towards me and worked day in and day out to bring her onto an even keel. Everyone has been simply miraculous over the past 9 months that my stepmother has been at Arden Court. She now loves everyone on the staff, she is happy and all of the anger that she displayed towards me has evaporated. I visit regularly and she is always talkative and eager to engage me and everyone around her. To say that I am grateful for the staff at Arden Court would be an understatement. They took what was a truly dreadful situation with my step-mother and turned this time of her life into a positive and loving experience. It doesn't get any better than that.

We moved my mother to the Memory Care unit here six months ago, when she could no longer function…read morein Assisted Living. Her dementia increased by leaps and bounds during the short period when she was here. She was, by turns, angry, anxious, hallucinatory, and overwhelmingly sad. She cannot have been easy to deal with, and yet the staff here was, to a person, kind, gentle, and caring. Their serenity and the love the bestowed on my mother was staggering to watch. This is not a job with great remuneration, and it must be enormously challenging, and yet every person was so committed and so present. When my mother passed away, the staff was equally kind to my brother and me. This was true of the top administrators, the activity directors, the custodians, and the caregivers themselves. One couldn't have asked for more, and I'd recommend this place in a heartbeat.

From the owner: At Sunrise of Bethesda, we take a holistic approach to senior care, where everything we do has our…read moreresidents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

I've been visiting my neighbor for a week, Drop by one day to find she called 911 and went to a…read morehospital. After calling all the local hospitals, I found out where she was. Nobody at this location knew where she went. This is like losing a patient, should be One of the top five things a place like this does. I was the number 2 contact. Nobody was informed. My wife called to have her belongings packed up, They were not packed after two days. Her roommate had Covid, so my wife was not allowed to go in the, after she had already been in the room , they had no sign for active Covid in the room. SHAME

Service was nearly nonexistent. My mother has been staying here on the 5th floor for rehab and the…read moreexperience has been less than okay. Call button went unanswered for 3 hours on more than one occasion.

I don't recommend Five Star Chevy Chase. It's clearly gone downhill since the reviews here were…read moreposted. Management is unresponsive to resident needs. Meals are not nutritious, too many carbs & too low protein, nor are they flavorful. My mother has lost weight in the three years she's been a resident because she won't eat what's served. During the COVID pandemic, Five Star has made money by not providing what residents are paying big bucks for. The socially distanced activities are poor. They should be ashamed offering hallway bingo, hallway mixers & a rolling library cart for months! And, these boring, unimaginative & unstimulating activities are provided on alternative floors. Residents go for weeks with nothing. They're also saving money by scaling back the menu & having residents preorder. Much less waste, no serving staff, etc. Attempts to improve conditions have fell on deaf ears. To add insult to injury, Five Star has declined an offer for FREE on-site COVID testing of residents provided by Montgomery County. No reason was given.

This is my review from 1/7/11, when it was under different ownership and had a different name:…read more I just moved my mother into the Classic Residence a few days ago. It is absolutely a fantastic place in every way: the staff (*terrific*, numerous, always available, extremely patient & accommodating), the food (really delicious & varied), the programs (*300* activities per month), the interior (gorgeous & soothing), the physical setting (lovely & wooded, yet very convenient) and the general overall ambiance. The rental cost is undeniably very pricey in order to pay for all of the aforementioned, but we're very relieved that my mother can manage to afford such a pleasant situation at this stage of life.

They are the best! I called at 9pm and had someone scheduled for 12 hours later. Super responsive…read moreand able to meet the needs of elder care in a really helpful and supportive way. So grateful for the great service and support!

Steve is awesome and his staff are so good at helping us manage our difficult elderly relative…read more Highly recommend.

Can't say enough about the management and staff here. They know dementia inside and out and care…read moreabout their residents. The small house size ensures good care and a home-like environment. We thank our lucky stars that we found them to care for our mother!

The facility and staff is as good as it gets. Very professional, experienced, and caring staff…read moremembers throughout. It has been a blessing to my father and entire family to find the love, support, and care that Auxiliary House provides. Thank you Auxiliary House from the bottom of my heart!

Lovely location and new bright building but insufficient staff even considering that they aren't…read moreyet full, e.g., no help setting up TV/computer, only one handyman to hang mirrors, paint, fix doors that don't close properly.

Listen carefully - be aware that they can raise the monthly price at their discretion. This is…read morecouched in terms of "safety" for the resident so you have no choice. I was caught up with the fun and enthusiastic employees and I didn't listen carefully and it cost me. Don't think with your emotions; this is a business and they want to make money. My husband, who has Parkinson's disease, said that the service was invasive when he didn't need it and non-existent otherwise. For example, when they were late with his medication, he pressed the 'panic' button to alert them. No one showed up, so he called me and I brought his medication. When I would try and explain to the health care workers that timing of medications is crucial for Parkinson's patients, they acted defensive and gave excuses such as, "I have to follow the list on the computer" or "it's not in the system that way." There is much inane bureaucracy and little communication between departments. The housekeeping is like a hotel, a lot of waste and not much sense. The management say and promise a lot but our experience was that they did not follow through on anything that they said or promised. Be sure to have your lawyer look the contract over before you sign.