too expensive... 250 to pay for their "truck and tools", 250/hr., Upsell to buy parts…read more.. ridiculous. Should have known not to go with big business, too many mouths to feed. Update, well cap not attached and ground wires not connected

My well pump went out at 5:00PM, Madron had drilled the well 22 years ago, but we wanted a few…read morequotes since it is an expensive repair. John not only won the business, but he was incredibly honest, efficient and fixed another water problem we had while over. He is clearly a hard working and honest business owner, something that's rare nowadays. I would highly recommend and I'm glad I called Madron, and this was right before a Holiday weekend!

WARNING - AVOID THIS COMPANY WHEREVER POSSIBLE…read more The company damaged our property by not following clear instructions that I provided, and once confronted gave illogical reasons why the damage caused by THEIR negligence, wasn't THEIR fault. These guys seemed nice --- until something goes wrong. Stay away from this company as they do not take any responsibility for their own bad decisions and negligence. I'm shocked at how they treated us when things they did went wrong. I found another reputable well company in about 15 minutes. If you do something wrong, take responsibility like the rest of us do! Trust me, you can do better. The owner never made it out to my property to see the damage done, despite my invitation to review it with me. Here is a picture of where their trench digger hit my electric. It is pretty clear where the electric exits the building and goes underground. Facts: #1. I asked the workers to "hand dig" the three foot area where the electric obviously came out of the building. I didn't want them getting hurt, and I didn't want them hitting the electric lines. #2 - They agreed to hand dig this area, #3 - They later made an executive decision (without talking to me) to use the trencher in this area, after they hit some rocks. So after: I asked them to hand dig this area, After they agreed to hand dig this area, They decided to use a large piece of digging materials in the same area and oddly enough, they hit an electric wire that took down the electricity to half my property. Despite my instructions, and the obvious location of the electric wire (see picture)...they negligently decided to dig where anyone can see that there were electric wires. Accidents happen, but negligence followed by lack of accountability is the only reason I am posting here. Yes they do good work, but when accidents happen --- they run.

I used this company to inspect the well and well pump and to test the water on a house I am buying…read more The gentleman showed up on time, but my realtor did not. Today's house door locks used by realtors are opened by keyless internet connection. Inspection companies pay around $200/yr to have this service. Ask before hiring an inspection company about this!!! I wasted an hour of time and was late to work as this company does not subscribe to the internet lock service. The realtor had to meet the man from the company later in the day so I am unable to review the actual inspection. However I can review the service after inspection. I received a phone call regarding the results and an email with the results. I am satisfied for the money paid to this company and would be willing to recommend the company.

My water well pump was sucking air. After reading the reviews and doing some research on different…read morecompanies, I went with Jones Well Drilling out of Harford Co - (410) 692-6981 - the guys who came out were knowledgeable and explained everything they were doing to trouble shoot the issue thoroughly. I only needed a new check valve and they are testing my water for me at no charge. There was no upselling, they explained how they get paid per job NOT on commission, which gave me peace of mind. Thank you Jones Well Drilling for a job well done!

Dave Kelly is the best in the business. He put my well and pump in when we built our new home and…read morehad always been quick to respond whenever we had a problem - like when an electric strike took out our well pump. Was there within two hours and replace it that day. Highly recommend them.

Everyone in the house got sick this spring - even the pets. Had been using Keyes for years, they…read morecame out to check things out "Oh, this thing somehow got bent," the tech said. Somehow? You're the only folks touching the equipment. Whatever it was impacted our filtration. I asked for a water test that day so we knew what we'd been drinking given every living thing in the house was ill. The tech flat our refused. "I'd rather come back in two weeks once these changes take effect." WTH? We immediately had professional water testing done and long story short - heavy metal poisoining. Their refusal to test the water that day (which I have documented and will post here if they push back on this review) was inexcusable. Broke all trust and we've moved on to another company.

Early Saturday evening I turned the water on. Unfortunately, we had no water. This came as no…read moresurprise because our well pump was old. Called THOMAS G. KEYES Saturday evening and spoke to Adam. Adam came out first thing Sunday morning and installed a new well pump. Thank you Thomas G. Keyes for being there for your customers on a weekend. Adam worked very hard in the hot sun, pulling that old pump and installing a new one. He was extremely professional, quite an asset to have!!

Purchased my home in August of 2022. They installed my well while I was under contract. Cut through…read moremy French drains and just piled the dirt on top. Did not fix anything. I called and reported this to them. They said you're not the customer and wiped their hands clean.

I have need well repairs twice in the past 3 months. One self inflicted, one not. First was I…read moresnapped off the top of the well case. Made a call around 2pm, described what happened and the repair guys were out early the next morning. Todays was no water. Pump died. Even better service. Within about an hour of the call, the same guys were here. Both times they did the job knowledgeably, had all the necessary supplies. And I was explained exactly what was happening. The company will get my recommendation.

Please be careful dealing with this company. What they charge for a routine service call is absurd…read more $150 for the service call and then being billed again $150 an hour for the job is absurd. This is just for the water softener. Please take a look at the picture, it is their bill.

We use Edward Powell Pump & Well Drilling to maintain our well. The pump was loosing power…read more Today, 2/18/26, Steve and Sean replaced our pump of 47 years. Before they started removing the old pump, we had some questions. Steve was very knowledgeable of all working parts of a well. It amazed us how he could share this information in the way we could understand the mechanics of what was going wrong with our original pump. After his great explanation we were comfortable knowing a new pump, using quality parts, would be the assurance of a working well for a good long time and not have the unexpected breakdown and a sudden stop to flowing water. He and Sean are a great team and represent their company in a very professional manner. Al and Joanne Fonash

Jake & Ed provided excellent service for me. They answered every question and address any concerns…read morethat I had regarding a service that was provided today. I would highly recommend them. Thank you guys very much!

I love my RO system from Carroll Water. Years ago , they set it up correctly to accommodate my…read morekitchen sink and refrigerator for ice and water! Matt, my most recent tech was very knowledge And professional. Where they loose me is in their scheduling department . Clearly all the schedulers are educated to do is make appts. As the front line call center they should have some 'basic knowledge ' of the systems and at least forward any technical questions to a tech ! The scheduling department failed me. I wasted Matt's time and my money on an unnecessary service visit. We will be building a new house and Matt gave me fantastic advice so we will consider Carroll Water based on his ability to service the system. I will welcome a call from a tech manager or a scheduling manager or even the CEO to discuss what would make this company top notch and receive 5 stars.