Outrageously overpriced! Over $340 for annual wellness and vaccinations is insane. Would not step…read morefoot in there again and wouldn't recommend anyone else go there either. Look at the bad reviews and how recent most of them are. Mostly all of the good reviews are apparently from when it was independently owned and now corporate greed rules.

After bring my frenchie to these people for years and spending thousands of dollars with them ,…read morethey have a policy to charge current customers an extra $50.00 to see your pet in a hurry. I never heard something so ridiculous. Yet another company profiting from an emergency, they should be ashamed..

I wanted to take a moment to say thank you to the entire team who took care of my dog, Maya. We…read morebrought her to the ER one morning for IVDD, and by the end of the next day she already had her MRI and surgery done. From the start to the moment she was discharged, it was clear how much care and attention the doctors and students gave her. I especially want to thank her doctor, Melissa Narum, who performed Maya's surgery and took such great care of her. Throughout the whole process, I received lots of updates and pictures from Dr. Narum and Sara, the student who was also part of this amazing team. They were always so helpful and thorough when answering my questions. I truly couldn't have asked for better care. Thanks to them, Maya is now at home, doing great, and recovering well to soon be running after squirrels again

I had a deeply disturbing experience with Dr. Tassala Djennadi…read more I came in asking for a sterile needle to administer subcutaneous fluids to my cat, who has late-stage kidney disease and requires daily care to stay alive. Because I had been out of town, he had already gone over 48 hours without fluids. This is not optional care..it is essential. Without asking a single follow-up question about his condition or how long he had gone without treatment, she told me she couldn't provide a needle and that he could "wait another day." When I explained that he had already missed over two days of fluids and that I was concerned, she told me that if it were a "real emergency," I would have planned better. Let that sink in: a veterinarian told me that my cat missing multiple days of medically necessary fluids was not an emergency because of my "planning." There was zero compassion, no attempt to help, no alternatives offered, and no concern for the animal. I was standing there holding his prescribed subcutaneous fluid bag with his name and information clearly labeled and even offered to provide his SOAP note, yet instead of helping, she, in an obviously mockiny and unhelpful way, suggested I could always spend $200 for needles if I were to bring my cat in for a full exam just to be entered into their system before they would sell me needles, fully aware that this wasn't possible that night. I told her plainly that my only options were to go home and attempt to reuse an old needle or have her help my cat who urgently needed fluids, and she still refused. I was ultimately turned away and left in the unacceptable position of having to consider reusing an old needle just to care for my cat.

Love this Vet Dr Morris saved our dogs life . They are very caring and treat our animals as their…read moreown . Fair pricing for excellent care.

Disturbing when we learned that this vets office had so called "technicians" that acted like…read moreunprofessional dingbats who knew NOTHING about our dog but wanted to feel important so they tried to act like they knew more about OUR own dog than we do and terrified him. Last month I took one of our dogs here for his annual shots and I liked the vet, whose name I believe was Melissa White. I didn't really have to deal with any vet "tech" that day. We have another dog that is anxious when anyone tries to trim his nails so I talked to Melissa about bringing him there to have his nails trimmed. She suggested we bring him in JUST FOR THAT since he'd just had his shots updated by another vet. I had made an appointment for him to get his nails trimmed a few weeks ago at 8 am and my husband had to deal with one of their vet "techs" who was a very unprofessional female, acted really nasty, obnoxious, and was actually looking for a PHYSICAL fight with my husband! We had gotten there about 10 minutes before our appointment time and I went in alone to tell the receptionist we were there but my husband would stay in my truck with our dog until they were ready for him since he would be very anxious when he came in and couldn't wait inside. The receptionist told me they were ready for him and my husband should bring him in. My husband brought our dog in while I waited outside in my truck with our other dog. My husband was brought into an examination room and a vet "tech" came in and wanted to do an "examination" so likely they could charge us for more than just a nail trim. My husband told her he had heard me on the phone make the appointment for ONLY for a nail trim, and the vet we used to take our dog to told us that they had sent all of his medical records to them, which one of the "techs" denied. My husband also told her we'd had our dog for 10 years and he tried to tell her exactly how his nails needed to be trimmed so he wouldn't go wild. She acted like she knew everything and didn't want to hear what he had to say. She then kept coming in and out of the room, making him wait and become more anxious, then my husband said she came in, grabbed our dog's paw, squeezed it and clipped one nail. Our dog went wild. He jumped all over my husband, kept scratching him, and my husband had blood all over his arms from being scratched. The "tech" then wanted to take our dog away from my husband and "bring him into the back" and said we'd come too early and there weren't enough people to help! Bizarre since they told me they were ready for him and to come in! My husband then called me on the phone and said he wanted to leave because the "tech" had no sense. Of course she really did not have any sense since she just wanted to do what SHE wanted to do and not listen to my husband who knew way more about our dog than she could possibly know. Then a nasty tattooed and obnoxious "tech" came into the room after he told me on the phone that the other "tech" had no sense. She tried literally to start a physical fight with my husband! She obviously didn't care about our dog going crazy because of what the other "tech" did, or the fact that my husband's skin was bleeding everywhere. My husband asked to speak to the actual vet since our appointment verification said WE WOULD HAVE AN APPOINTMENT with a vet named "Courtney Sorenson", not a bunch of ignorant know it all "techs" who knew NOTHING. Obviously being informed that we had an appointment with an actual vet was a lie because the big, nasty, tatted up "tech" refused to let my husband speak to the vet. She then blocked the door so he couldn't leave, told him he wasn't allowed to criticize "her staff", which was BS since she wasn't a vet, just an obnoxious employee. She got in his face, and kept saying, "Come at me! Come at me!" My husband walked toward her and she stepped aside from the door and he left. When he came out to the parking lot I got out of my truck because she followed him out into the parking lot yelling like a lunatic saying that we were banned from that place and said our lives obviously sucked. I thought, wow, what a crazy lunatic she is if she thought we would ever, ever, come back to that place again! I would never trust a place like that with my dogs for hiring such an obnoxious nasty hag. As she stood there yelling my husband called her a fat tatted up moron, which she played out as true. Then she started yelling at me even though I hadn't had ANY contact with her at all. I told her to look at herself in the mirror, clearly it was obviously HER life that sucked. I then told her I would write a bad review and she said, "Go ahead!", so here it is! As an attorney I have dealt with deranged people my whole career, and I clearly I believe she is one of them and should never be around anyone's pets. She should probably just be flipping hamburgers at a fast food joint and have no contact with customers. Fortunately our lives ONLY suck when we meet lunatics like her!

I've had wonderful experiences with T&C vet care (shoutout Dr. Howard) but this review is about…read moretheir boarding facility! I'n not sure what magic powers Tye, the manager of the boarding facility has, but their dedication to animal care and confidence when dealing with difficult animals is remarkable. I am speechless! Tye, as well as other staff members I did not get names of, were extremely patient with my cat when he had a very difficult start while being boarded at their facility. They were so communicative and made an incredible effort to make my cat feel comfortable during his stay. He started out terrified and by the end of his stay, was cuddling the employees brave enough to enter his lair. These folks are true animal lovers - I know this because my cat can be a handful and they were kind enough to still give him a nice report card. Tye and Dr. Moser went above and beyond to keep me updated and to help reduce my cat's stress. The dedication of their team is astounding and I'm incredibly grateful to Tye and the rest of the team for turning my wildcat into a love bug and saving my vacation.

I love the staff at this place. My dog do too. They are always available to help and they make sure…read moreI understand what is going on.

Dr. Hollyn Belhart is everything you hope to find when facing one of the hardest decisions of your…read morelife as a pet guardian -- kind, warm, and genuinely compassionate. Before I ever scheduled an appointment, she spent hours with me via phone and email, completely free of charge, helping me assess the quality of life for my two 16-year-old Maine Coon cats. She never rushed me and gave me guidance that only someone who truly cares could offer. Sadly, one of my girls had a squamous cell tumor in her mouth that made eating painful, and Dr. Belhart helped me navigate that heartbreak with patience and grace. I also appreciate her straightforward pricing. At least one competitor charges by the mile, both ways, based on their Apple Maps route. When you're grieving, the last thing you need is to know that the "meter is running." (Crazy.) Dr. Belhart's approach is refreshingly honest. If you're facing end-of-life decisions for your four-legged friend, contact her. Do it. She is extraordinary!

Pet loss is one of the most painful experiences imaginable. Over the Rainbow made the hardest…read moredecision of my life a little easier. We got to say goodbye to our boy in the comfort of his home. The professionalism and kindness was absolutely phenomenal. He went peacefully and that's all I could ask for. Thank you.

I've been bringing my cat to this Banfield location for over a year for his regular checkups and…read moreexams, and until recently, I trusted them with his care. However, my recent visit was extremely upsetting and disappointing. I brought my cat in on Thursday after noticing his stomach moving rapidly for about a week. The staff member who checked me in was polite, and since it was a drop-off appointment, I left my cat in their care. Later, I was called back in and met with Dr. Hudak, who seemed visibly distressed. She told me I needed to take my cat to an emergency hospital. When I asked what was wrong and if there was anything they could do at Banfield, she mentioned they could run an X-ray and bloodwork for about $300. I asked if there was any way to get the bill handled differently or set up a payment option, and her exact response was: "If you're having money issues, then it's best to put your pet to sleep." Hearing that made me panic and break down -- I was in shock. There was no empathy or compassion in how it was said, and it felt like my pet's life only mattered if I could pay upfront. After doing the X-ray, they told me to go immediately to the emergency hospital. I paid $387 before leaving, but when I asked for printed records to bring to the ER, they refused, saying I just needed to go. I felt completely dismissed and unheard during one of the scariest moments for my cat and me. This experience left me heartbroken and deeply disappointed. I hope Banfield addresses how their staff communicate with pet owners in crisis, especially when emotions and fear are already so high. Compassion should always come first.

My Cat Katie's money was spent @ Banfield time and time again for them to send her home with her…read morediabetes level over 400 without doing much about it, while my poor Cat Katie suffered from what looked like dehydration too, since she was at her water bowl 24/7, along with her extremely high insulin level. After doing my own research, I found out how extremely high diabetes levels can cause acute kidney failure, especially along with dehydration. With Banfield, for over a year, they continued to just test; send my Katie back home without increasing her insulin over and over again. The last time I went to Banfield, Katie was so sick, but instead of telling me that she needed to go to the ER, they told me to drop her insulin from 1 1/2 units to 1 unit and to come back in two weeks. @ the same time, three days later, I did have to take Cat Katie to the ER where they told me she needed "three" units of insulin. This is how much Katie was suffering visit after visit; needing help that I thought she was given: How so wrong I was. Please do your own research, because I waited until it was too late for my loving Cat Katie, because I say, through experience with Banfield, if you wait for them to really sit you down to be informed, regarding what is or will be in the future, I think a loving pet can be getting or suffering from within for sure. Another time @ Banfield, Katie was to be there for a whole day of blood level testing, but they did not say if I should take her insulin with me, as before, or to give it to her beforehand. Upon arriving @ Banfield, the Vet told me that Cat Katie should already have had her insulin, so now she is late for the day and that now I must reschedule. Really? This is for a cat with always extremely high diabetes levels. Plus, that was the last free office visit on Katie's wellness plan too. I finally complained the next day, even though I still had to reschedule Katie, it was still appalling, especially with a cat with uncontrolled diabetes. Another time @ Banfield, Katie, with diabetes, was so dehydrated; at her water bowl, 24/7, all the water was going down her mouth onto her neck; then, all the hair on her neck came off, when I was brushing her, so I rushed her to Banfield. So, all they did was to give me some spray; then, I had to immediately take her back to them after a few days for them to then tell me that she needed to go to the ER, after Katie was truly suffering all that time. Another time, after her original payment, they told me they did not have all the supplies that day; I needed to pay more money for her test to be ready by sending it out. I mean really, as if we didn't need to know beforehand? I say, we rely on Vets, who have the knowledge, to help and support our loved ones through preventative measures, medication, hydration, and therapy foods, not just test. Between my cats and their wellness plans at Banfield, I have spent over 17,000. But, to have Katie continue to suffer with uncontrolled diabetes is unacceptable. When you call them, their voice box starts with how compassionate and concern they are for our pets; however, the last time I had a question, I was told by a Banfield Vet that she had more than one parent, as if her mouth was moving but her heart was really unconcerned for me, or my pet. With them, I have another cat named Teddie who had thyroid disease; instead of telling me that there's a radiative I-131 injection that can be performed at the Institute of Veterinary on Archer Rd that can get rid of this disease, but no, which I find again totally unacceptable. Plus, after my own research on thyroids, I personally and initially asked Banfield to test Teddie's thyroid, and this is when he first was diagnosed with Thyroid disease, including what diet support food he now needed. However, when did they tell me Teddie had kidney issues? FYI: I just found out that a few months ago. I think their communication skills are utterly poor @ best without a doubt. Moreover, I recently found out that Cat Teddie has stage three kidney disease. What? I mean really. That is, when did Banfield sit me down to discuss that there were even stages in kidney disease. Not! Oh yes, about three months ago when I was told Teddie had a kidney disease. After Katie's prolonged battle with uncontrolled diabetes, the ER diagnosed her with a large stomach tumor and extremely dehydrated; then, she suffered a painful acute kidney disease, which research states can come from uncontrolled diabetes and extreme dehydration. Katie was fourteen-years-old; this was her home with me for all those years, and for someone at Banfield to tell me that she was "simply" old, is appalling; I agree is unacceptable, especially when I think they sat on my poor Katie's health, along with doing little to help her discomfort, quality of life or me. My cat Katie has been gone for six months now, but she did not deserve the suffering; she loved to have a good quality of life, just like humans.

A great place for non life threatening but urgent pet care. Excellent overall experience. Stars for…read moreease, warm welcome, knowledgeable and attentive tech and great veterinarian. Very client-focused. Great facility and convenient location. Highlights: Easy to make an appointment on their website. Easy to find and park (it's near Walmart and Bolay in Butler Plaza and GPS got me there as i usually find it a confusing area). Great facility -- brand new, welcoming and spotless. Sign in electronically on the tablet in the waiting room. Generous snacks for humans and pets (!). Nice touch. Friendly staff. Mykenna and Dr. Elizabeth Luria took care of our dog's ear infection -- tested, cleaned and treated his ears and sent us home with meds. Just over $200 with our UF staff discount -- comparable with Blue Pearl or the vet school. Only snafu was we had to double check the meds before discharge as they were not the ones the vet had indicated but that was caught and fixed to the right ones. Minor delay. Discharge paperwork and instructions are very clear. And they proactively send records to your regular vet. The whole experience was about two hours. Again, not unexpected for a same-day urgent visit. We were grateful. Usually the vet ERs are swamped. We heard other patients and they seemed busy but didn't seem distracted with us and were fully present. Thank you! We will be back if needed. Glad you are here in town.

Brought dog in for severe itching and decreased appetite. They didn't even examine her skin , they…read morejust gave her a shot for allergies , which helped with the actual itching but her skin continued to bleed and looked bad so a few days later I took her to a local animal hospital they discovered she had skin mites. Which is an entirely different treatment. The urgent vet was a waste of my time. They never even examined her properly.

This place is great! I took my kitten in for her first…read morecheckup/vaccinations and we had a great experience! Very knowledgeable and friendly staff :)

Zoey went for her first visit today. It was Awesome. No wait! Laura was wonderful and so good with…read moreZoey! Dr. Kicera spent a lot of time talking me through my concerns and spent time getting to know Zoey. We have found our new Vet care after 2 yrs looking. Thanks!

Absolutely love it here, especially the puppy plan which has saved us over $1k. I take both my pups…read morehere and leave them for boarding when I travel!

My advice: do NOT use the app for this clinic or do ANYTHING online…read more I made an in-home appointment using the clinic's app. I confirmed that appointment TWICE as an in-home appointment, yet was told later -- after I'd waited nearly 90 minutes for a vet who never showed up -- that the appointment was scheduled as an in-clinic one. NONSENSE! I wouldn't have done that for my old animal. And why didn't anyone from the clinic call me when I didn't show up there for the appointment??? There's something very fishy about all this -- as if someone changed my appointment because he or she didn't want to deal with an in-home one.

They saved my dogs life , so yes I would highly recommend them . My dog now lives on holistic…read moremedicine recommended by them . They have professional and caring staff, they even babysat our cat . Kudos to Dr Morris.

Greatest staff and Doctors Took great care of my sick dog…read moreVery compassionate staff Kept appointment on time