Well, perhaps Dr. Jekyll will show soon. Must state this is a business prone to complaints. I…read morecalled Jim's regarding a almost new Yamaha amp repair. Jim? found very personable. Mentioned I'm wheelchair bound now. Before I could speak he offered to meet me at my vehicle and he'd take it in. BTW..these amps have a bit of unbalanced weight on them. I feel I have an amigo in case I got a rare Yamaha bad apple. If it happens again I will demand a new one from Yamaha. Nice to have his shop doing the work. Jim doesn't want a return, Yamaha doesn't want a return, nor do I. BTW Yamaha doesn't hand out warranty service contracts on a whim. Somebody there has some serious talento. Feel it's a shame more folks with good experiences don't post. Do you know how great it is having a service like this in Springfield? BTW.....sent a Teac Cassette Deck in for a factory re-do oil/belts in California. 80 bucks to ship one way. 289.00 for service..... Unit failed within 3 weeks....Garage door guys two hours charge 30 minutes there and millage....sounds like Jim's cheap. One last thing, been in good to great audio for 50 years. You pay for what you get, and it aint cheap to have great sound. Unless an audiophile relative passes on.

I have been trying to get my stereo back from this place for over two months. I went there during…read morebusiness hours and the place was locked up tight. No message on the door. Have called several times and it goes nowhere. Emailed them as well. Anyone know what is going on or how to contact them?

It has been 4 Months since Fidelity Communications installed new Fiber Internet lines. However,…read moreOnly the Country Club and wealthy areas have the upgraded lines and higher speed internet plans. Meanwhile, The rest of Town has Throttled speeds, and insane packet loss. I have been getting 1/10th the internet speed I pay for and Calling Fidelity themselves is a dead end, you just get redirected to a prerecorded message about how "We know there has been line issues blah blah blah.." . Its been 4 Months and nothing has changed. Straight Rip off.

Service is not that great. Television is often pixelated, which should not happen with cable…read more Internet speeds are atrocious, and internet disappears constantly. Sadly the only other alternative is satellite in the area. Even that is starting to sound better than what we have experienced with Fidelity. Also the rates just increased for bad service.

I turned my equipment in on Feb. 13, 2026. They are still billing me for service up to May 2. 2026…read more I was not told at the office that I needed to call an (888) number to cancel the service. I can't reach anyone to resolve this issue. When I call I am told there is nothing they can do to help me.

A representative from Optimum rang the doorbells in our neighborhood at around 7 p.m trying to sell…read moretheir service. How insensitive. This was in a senior living community, and solicitation is not permitted without approval from the administration---which they would not get. We won't ever be interested in this company.

On Monday, March 16, 2026, I went to Optimum in Branson Landing, because I had an issue with my…read morephone, after having installed some weather apps on my Android phone. I met with Austin and explained the issues I was having. He took my phone a d immediately knew what the problem was. He was able to fix the problem right away. He then showed me what I had done wrong and showed how to avoid the problem in the future. This is my third encounter with Austin. He has always been very helpful and pleasant, and takes the time to explain things. Thank Austin!!!!!​

tried ending services with them and they hung up after 30 minutes on the phone and them…read moretransferring me to 3 different representatives who all pretended they couldn't help me. paid my phone off to unlock it and the first representative said it would be unlocked after 24 hours. the second representative said it would take 48 hours. the third representative said 72 hours. it's been a week and they haven't unlocked my phone. I called back and they said they'd have to send it to the escalation department and it would unlock after 3-5 days. they literally refuse to end services. illegal practices.

Pat did a fantastic job answering my questions and putting together a great system that fit my…read morebudget. I will use this company from now on for all my home theater needs. No more Geek Squad for me!

From the owner: Home Video Satellite has been serving Springfield and the Ozarks area for 33 years with outstanding…read morecustomer service. We provide a full array of top quality audio and video products Including the very best in satellite TV with DIRECTV. The value and service you receive at Home Video Satellite is always going to be beyond your expectations. Call us today to get your DIRECTV system installed by one of our local experienced professionals.

I cannot stress how disorganized and discourteous this company is regarding their Internet Sve. I…read moreinformed them multiple times through FB and told a supervisor in person that we were NOT interested in their service. Mainly, because I caught one of their employees deep into our property where they have no right. Now, there are multiple marks and flags in my yard. I have emailed and called them to make sure they are not going to try to excavate on my property and there has been no response. No communication whatsoever (from the beginning). I receive more responses from a brick wall. They don't call or email you, they just come onto your property and mark it up. Pathetic.

Have been waiting for over a month called three times promise they will be out and call but never…read morecall or come don't know why they just don't say they don't want to do it