Terrible experience this afternoon at Miller Ford. Had an appointment at 3 o'clock for new tires, (four tires to be exact)! Anyway, got to the dealership at 2:30 PM (early) after I took off early from work. Got to the information desk, and they also asked me if I would like an alignment after the tires were mounted. I said what the heck ... yes. Long story short... I waited three hours in the waiting room for four tires to be put on my car. The service tech came to me a half an hour before they were finished to tell me there was a downtime with the spin balancer. Also they wouldn't be able to get to my alignment, because they were closing at 5 PM. Why would you offer to give me an alignment, if you knew you couldn't do it? Also why did it take them all that time to tell me that there was something wrong with the spin balancer while I waited in an a half waiting room? I missed an appointment...and I guess that was my fault for waiting. And, here's the big question? If you're that busy, why would you take on a tire change if you couldn't support it with staff? I usually come here, but I think I should've went to Lois tire, which was my first choice. And here's the grand finale... Besides " I am sorry," they didn't even offer me a free car wash or maybe half off an alignment on a future day. They just said "sorry" because they had to get home at 5 o'clock! I am all alone in the waiting room, and all the staff is jumping ship like it's sinking. Where is the courtesy, and professionalism? The customer does not come first at this establishment. I will go to Kunes Ford in Delavan for future repairs. read more