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    Mill Direct Carpets and Flooring

    1.0 (1 review)
    Open 10:00 am - 6:00 pm

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    11 years ago

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    Eckard's Flooring Design Center - We stand behind our products and our installation.  We are with you at every step of the process and make sure the job is don...

    Eckard's Flooring Design Center

    (8 reviews)

    Fantastic group of people and installers! My luxury vinyl tile looks so good in our game room!read more

    Beware! Avoid this company at all costs!! Trust me--you are better to go somewhere, anywhere…read moreelse! I would give them no stars if possible. We needed carpet for our livingroom and was hoping to find something that matched the existing carpet in our bedrooms. I didn't have a lot of time to shop around because we were moving and had to get the carpet replaced before we had all our belongings delivered. I was able to find the matching carpet at Eckard and was quoted over $3500 for carpet for just the one room. I thought this was pretty ridiculous but again, didn't have time to shop around so went with them. I paid approx $2700 for the down payment and then they said they would contact me to schedule installation. It took them over two weeks to schedule the installation and then didn't show up on the original schedule date because they weren't finished on another job. We had to go ahead and have our belongings delivered before they finally showed up the next week. When they did show up the guy was late. Then around lunch time he said he was going to lunch and never showed back up! The next day I called the store to find out what was going on and was told he had to go make corrections to another job. No one bothered to call us and let us know so my husband who had taken off work for him to be there sat and waited all afternoon and lost wages as a a result! Their carpet installer finally came back a couple of days later and "finished" the carpet installation. He left a mess with scraps of carpet everywhere. We realized he had carpeted over floor outlets and had not properly tightened the carpet down in one corner where there is now a large bump. When they called for the remaining payment I told them I wasn't paying anything until they fixed our concerns. Almost 6 months passed without a word and then they contacted me again for the remaining $800 balance. I told them I wasn't paying a cent until they came back and fixed their errors. Well fast forward another month to this week....I get a letter from a law office saying they are going to sue me if I don't pay the remaining balance. We are not paying them anymore money for a horrible carpeting job, horrible customer service, and now threats from a law office. They did a terrible job, never fixed their errors and expect us to pay them. Its crazy. What an awful company. Unless you like to pay too much for carpet, enjoy guessing when it might actually be installed and aren't worried about taking time off work subsequently losing wages while you wait around for it to be completed, don't care about the quality of work, and enjoy law office threats, then take my advice and get your flooring from someone else!!

    Mill Direct Carpets and Flooring - carpeting - Updated May 2026

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