I have been taking my dog here for over a year. I called to make an appointment and they could not fit us in for a month and said they had no shot records on file (they never asked us before then.) I contacted the vet and asked them to send the records a week before the appointment. On the day of the appointment, we show up with our dog and Millcreek refused to take him. They were rude to our friend who was dropping him off because they said they never received the records. (what about calling us before the appointment to let us know that?) I called our vet, they confirmed the email where the record was sent, and then resent them, all before 11am. Millcreek still refused to see our dog and told us we would now have to wait another 2 weeks for grooming. No thanks, we will not be coming back. You need to improve your customer service. read more