I have to say my experience with Miles Technologies is much different than the ones outlined below. Here's my story. After having bad experiences with three sole proprietor web designers, I decided to spend a bit more money in hopes that an agency would provide better service with less temperamental reactions. It has been the best decision I could have made. I've outline my experience in a timeline format as I find it easier to read. I began my agency search by asking for referrals from a colleague whose company works with web design agencies. She introduced me to 5-6 companies. Of the 5-6 agencies, Miles was the only one to call. All the others sent email introductions. I had a detailed conversation with my Miles rep. regarding my website & marketing requirements. Based on those requirements, Miles submitted comprehensive website and marketing proposals with cost estimates for my review. Next, a meeting to review everything was scheduled. I was given the option of going to the Miles offices or holding the meeting over the computer via screen sharing. I elected to go to the office. I wanted to meet them. For me, the only way to truly get a sense of someone is to sit down with them. When I arrived, I didn't meet with a single designer. I met with a team of four--the director of marketing and the marketing consultant with whom I'd be directly working and the director of website and graphic design and the designer who would be designing the site. We spent almost three hours going over every detail of the website design and the marketing proposal so everyone was on the same page. After the meeting, the work began. The marketing team created a very detailed marketing plan with various price options from which I could choose. The design team created a new company logo and incorporated it into a dynamic, multilayer, video embedded website that has received very strong reviews from all that have visited the test site. I could not be more pleased. More importantly, and the reason I am continuing to work with Miles, is the entire team was a pleasure to work with. Each member exhibited strong expertise. Each member had strong recommendations or solutions to offer. There was never any impatience or grumbling when I wanted revisions, which has been the case with all but one, sole proprietor web designer with whom I've worked in the past. Each member of the Miles team created an atmosphere conducive to the creative process. I never felt hurried when spending upward of two hours going over revisions. Follow through was excellent, with most email inquires answered by the next day. The only thing that needs a bit of attention are revisions. Sometimes revisions were missed. Nothing big and sometimes it was caused by my miscommunication but sometimes not. Overall, it was and continues to be a five star experience for which I'm grateful. If you have doubts, give them a call. You'll know in two seconds this is a professionally run company. read more

We are about halfway through our software development with Miles Technologies and there are, quite simply, not enough superlatives to adequately describe our experience with them, thus far. From the responsiveness that we experienced upon first calling to become more educated on the process to the level of imagination and innovation that they have brought to the mechanics behind a very complicated and dry software project, we have been nothing short of utterly delighted with everyone at Miles, their communication skills, and the process, as a whole. It has become something of an intellectual exercise for me to wonder, at every turn, which of our inquiries or requests will finally be met with a negative response from Indira, Melina, Will, or anyone on the Miles Team, and, 6 months in, I have yet to be told, "No, we can't do that" to ANYTHING that I've asked for. If you are considering Miles Technologies for your software needs, please feel free to contact me for any further information that you might need. If you are considering them for infrastructure or IT support, there are dozens of other people who are using them for that who will also provide you with nothing but glowing reviews - I know because I spoke to them all before we began. It is wonderful to deal with nice people doing exceptional work, and even more wonderful that ALL of their clients are so happy with them, as well, that they went out of their way to tell me so! read more

We have been using Miles Technologies for the last few months, and I can tell you, I am very happy with their services. Miles is a leading, full-service IT company for the reason that they really do provide technology solutions to all of our needs. We have has some issues being a start up company and not knowing much about IT, except results and service, and Miles has come through big time for us.. Miles team supports us with comprehensive IT support, computer networking, custom software development, online marketing, and has assisted with our FileSite design. Any time I have had to reach out to one of the technicians on our team, they have all been wonderful. Ariol Roshi always stops what he is doing to assist me and our other users, as well as Brian Dappolone, Steve Barthmaier. I cannot express how happy I am with their service. Ariol and Steve have even taken time from their weekends to assist me, when they were not on the clock. Miles Technologies, thank you for all of your help and support and experience. Maria Cardella read more

Miles Technologies is a leader in their field. I have a multi-platform environment and they have come in and supported every platform and are constantly finding ways to improve and streamline the ways we do things. They are a major help to where we are now and they are helping to set us up for a better system in our future. They always respond and find a solution in a timely manner. They have excellent customer support and have worked with my company based our specific needs. I never felt like we were just an account number to them but have always been treated with a personal touch. I enjoy the fact they we have our own team assigned to us so when I call in I never have to "start fresh" and explain the issue all over again to a new support tech agent, my call is directed to one of my team members and they are up to date on everything that's going on with my company. You can't ask for better support that!!! Overall Miles has been the right solution for me and my company and i'm excited for what the future holds. read more

Just wanted to comment on my recent experience with Miles Technologies. I have recently started a new position with a company based in NJ. Received an iPad, iPhone and Laptop. All computer and phone related issues were handled by Miles Technologies. I dealt MOSTLY with YVONNE R and Steve B. Being in Sales, I am also cognisant of Good Service and those that go above and beyond. My experience with Yvonne was simply that. She spent hours with me setting up my systems and was always pleasant when I reached out to her directly to ask a question, confirm something or ask her to log in and fix something for me. They knew I had limited expertise in the areas I was calling about. They showed extreme patience and got all my needs resolved. They demonstrated a higher level of expertise and knowledge. I have dealt with IT Groups in the Past, Miles Technologies is simply an experience with Higher Standards. read more

We have been a client of Miles for over a year. We had to decide to invest in equipment and people or outsource to experts. We had spoken to some of their clients who had nothing but positive experience. We also interviewed other providers and Miles had competitive pricing and superior experience and resources. All of the staff that take care of our account have been well trained on both the technical side as well as their interpersonal skills. I have recommended them to several of my friends and I expect they will be signing up. We use their cloud and Quick Books services and will probably be switching over our Web Management during 2013. On a rare occasion when there building lost power we experienced no loss of service. They have delivered on everything they promised. When we had in house IT it was a nightmare. It has been a pleasure running our business and having them run our IT. read more

Our first experience with Miles Technologies was wonderful. We were scheduled for an accounting software upgrade and a transfer to a new server. At the last minute, we realized that our new server wasn't up to date with its windows updates. I called with my stomach in knots hoping that you could help us get our server ready in time for the team that was flying in on Thursday to do the upgrade. I called and explained my problem and you went right to work. You were very professional, courteous and knowledgeable. Even when we hit a few glitches with the server upgrade you were able to solve the problems and keep moving forward. Everything is up to date and back in running order. What a wonderful experience. We will certainly use Miles Technologies in the future. I hope we are lucky enough to work with your IT Company again on future projects! read more

We have been using Miles "Cloud Service" since November 2011 and are extremely happy with the quality and cost of the service. We went from in-house IT service to outsourcing. They have been very helpful since the start. We were late in contracting with them which was further complicated by the fact that we were moving our office. Their team (headed by their PM Bob C) stepped in and literally held our hand and walked us through the transition. Were there glitches, of course, but all problems were fixed within hours, or worst case by the next business day. Service continues to be excellent and communications between us and their management is very responsive. We are located in Maryland and when on-site support is required they have a consultant here the next morning. We have not encountered the problems/issues addressed by the other posters. Ed F read more

Miles Technology has been an amazing asset to Berman Property Maintenance & Construction. Our sales have increased 30% as a direct result of the changes that Miles helped us implement with regard to our website, search engine optimization and software efficiencies. The staff at Miles worked closely with us every step of the way, becoming part of our team. They don't hand out cookies cutter products and programs, they listened to our needs and goals and presented us with tailored options and let us choose which we were most comfortable with. Everyone has always been very friendly, very responsive and ready to assist with any questions. They are always actively looking for new and creative ways to help us reach our goals and increase our sales. We look forward working with Miles for a long time. read more

We made the switch to Striven, an internet software solution for our CRM, time tracking, calendar and project management a year ago. We plan on moving our accounting by year end. Our team loves the organization of it, the logical setup and the easy navigation. We continue to transition other software into this rich. My needs are a little more detailed than most and because I am used to being able to extract data and I like being able to customize, I have had to work with the support team more than once. Their professionalism and follow-up exceed any other company I have worked with in the industry and far beyond any support I ever received being a QuickBooks Proadvisor for 25+ years. I highly recommend this solution to anyone who needs to streamline multiple software into one. read more

Working with Miles is always a pleasure, especially when we are dealing with an issue that is impacting internal productivity and more importantly, our customers. We had an event recently where one of our ISP's went down and there was an issue with our failover not properly cutting over to our backup ISP. We called Miles and within minutes got on the line with someone from the Miles team familiar with our network and they were able to resolve the issue quickly. Why was this important to us? It meant our internal productivity was not affected so in turn our customers were not affected. We know we can always count on Miles to help resolve any issue we face. They certainly live up to their motto "You request, We respond, It gets done" by always putting the customer first. read more

We have used Miles Technology for for over 8 years. Their slogan, "You Request - We Respond - It gets done" is not just a slogan. Everyone in the organization believes in it does their best to quickly and professionally fix or answer our problem or question. If a software or hardware problem comes up, I can tell them how high a priority item it is. If I need immediate help...I get it. If it is something that I don"t need till the next day, I let them know that. Many times it's fixed in a much shorter time. They managed our old server and when it came time to upgrade to a bigger more powerful server they worked overnight and made a seamless transition when we came in the next day. I highly recommend Miles Technology. read more

My company has used Miles Technologies for over three years. They have maintained our server and all of our PCs remotely, including installing updates, monitoring for viruses, and backing up all of our files daily. Their techs are good on the phone - helpful and responsive - and they have sent techs on site any time we had a problem they couldn't resolve over the phone. They supported us through an office relocation and had the entire office network, including all client PCs, up and running with 0 lost work hours. We are working with our Account Manager to transition a portion of our IT function to the cloud, and they have been able to provide us with several options, up to and including a complete cloud solution. read more

Our company has been with Miles for a long time, and we've expanded and grown quickly! And with all the many issues this can create, I have to tell you the service I've experienced has been tops!! Brian especially, has helped me with many email issues, and every time he is quick to respond, walks me though the process so I have a better understanding of why and how the problem has happened and how he's resolved it!! And he follows up!!! WOW!! Talk about quality customer service!!! He knows his stuff!! An asset to this company!!! I recommend him to anyone that needs quick, accurate, quality assistance with any computer issue!! Call Miles and ask for Brian. He won't let you down!! read more

We have used Miles Technologies Striven ERP software for about 6 months now. We are extremely pleased with it. We received personalized training on the package and the transition went very smoothly. Miles continues to bring out new releases with greater functionality. They have a very good customer support and technical support staff. I just finished working with Krishy Gayatao and she went above and beyond in helping me to come up with a solution for what we needed. I have also worked with Ally Tolliver, she is great especially with creating custom forms. This is a great company, they offer a full range of solutions for any size company. I would highly recommend them! read more

I'd like to commend the work of the employees at Miles Technologies for their assistance when I called the Help Desk about some pop-ups saying there were viruses on my computer. They were patient and pleasant the entire time, never getting frustrated about my difficult situation. The depth of this problem, this virus, was unlike any I had ever seen in my 20 years of computer user experience! Throughout the task, the IT Consultant was helpful, skillful, resourceful, professional, polite, supportive, friendly, determined, and highly effective. I am very relieved to know that my computer is safe and secure now, thanks to him and the others at Miles Technologies. read more

Our company has been with Miles for a few years now and I can't think of one situation where my expectations weren't just met, but exceeded. Each and every Miles employee that we've dealt with always solves our issue quickly while also displaying extreme patience with some of our employees who aren't so tech savvy. There is also no wait time with Miles, when you call they solve your issue right then and there. If you are in the market for a new IT company there is no one else besides Miles that I would recommend..... in the past 20 or so years we have dealt with a handful of companies and they all pale in comparison. read more

We have used Miles Technologies to build our corporate website www.mccollisters.com to compete with today's digital consumers - they paid attention to all our needs, captured our wants, and created a cutting edge product. Great project management, resources are well aligned with the goals and objectives and budget, finishing on time. Be very specific in your requirements - this avoids wasted effort, and time. Assistance with Data Center and Network Management issues, storage, security, bandwidth and internet management - we are very satisfied with the support and services we have recieved - highly recommend read more

I signed up for an IT monthly serce plan since I dont know much about IT and we needed help. After evaluating my network Miles Technologies told me that i needed the "Miles Cloud" solution and then I didnt have to worry about my old server crashing. What they didnt tell me is every time my internet goes out, I cant access Quickbooks or run my business. Also I couldnt use my networked scanners or printers anymore. Staff is LIVID! To make matters worse, it seems once you go "Cloud" you cant really easily go back. They wanted to charge me thousands of dollars to open a new project to move me back... read more