Ben, the manager at this location was such a huge help. Cannot thank him enough for staying well…read morepast closing to make sure we got into our rental for tomorrow's trip! We will absolutely be back! Thank you Ben!!!

I drove from NJ to Florida and did my return here. What a nice establishment and Ben, the Manager…read morewas extremely helpful. For the less than stellar experience I received at the NJ location, Ben corrected my experience at the return. The establishment was clean, the cars on the lot were plentiful, with a variety of different sizes and the 2 people in front of me seemed to have a great experience as well. Whenever I need a rental, I'll be sure to go to this location.

This is the NICEST U-Haul business that I have ever rented from! They are new, clean, and ALL of…read morethe employees are helpful and friendly. Here is what I wrote to our neighborhood Facebook page: Hi Y'All, Just wanted to offer a great review (completely unsolicited) of a U-Haul dealership that is very close to us. It is on 54, just east of Gunn Highway (just a few miles away from us). I am surprised that I am this excited about U-Haul, but many of my previous experiences have been average at best. But this one is Fantastic! It is new, has a ton of trucks and trailers, a complete moving supplies retail store, and storage. The GM Jean was offering to help, and the associates (Brenden) were amazing! Anyways, they are new, give them a chance if you need moving and storage services.

Long story short, we were unable to rent a small trailer at the Land O Lakes location because the…read moreconnection to the trailer lights was not working on our end and the person helping us was unable to diagnose the problem. Then we went to another U-Haul location where we ended up paying $125 for a cargo van with gas and mileage to pick up a couch 30 miles away. The trailer rental would have been $18 for the day. I researched U-Haul locations and chose this location because they install hitches. We had our hitch installed last August in Virginia and it was still under warranty. A really nice young man named Justin came out to help me. He tested the connection and confirmed it was dead. He asked me to pop the hood where he proceeded to show me where the fuse was (connected to the battery) and confirmed that the problem was a blown fuse. He took the fuse and checked the shop to see if he had a spare one. He didn't. He then told me that if I drove a couple of miles up the road to the AutoZone, I could purchase a new fuse there and if I came back, he would test it. When I returned to the U-Haul location, I got everything ready so I wouldn't take up too much of Justin's time. I inserted the new fuse and open the trunk to make the connection available. Justin came out and tested it. He confirmed it was working and showed me the tester so that I could understand what I should be looking for. I asked him how did he know the fuse was blown? He showed me the old fuse and a new fuse and I understood. If only someone at the other two locations could've checked the fuse for us, it would've saved us a chunk of money, time and effort. Justin was so kind and friendly. I can't say enough nice things about him. I really appreciated his time. Highly recommend this location.

This company is awesome!!! We have been doing business with them for years. They always get the job…read moredone safely, right, and with no hassles. Thank you again for saving us from a dangerous situation.

I was stranded at gas station and Wards came to my rescue really quick. Very good customer service…read more Will make sure to recommend.

Nickled and dimed on everything to run up the bill. Guy that helped us acted like he was there for…read moreyears, but seemed to know little.

Great service from the young woman who filled my gas tanks…read more The price of propane was very high. 3.99 per gallon. I paid 49.00 to get 2 grill sized tanks filled. 5 stars for the girl 0 stars for the ripoff price Nets 2.5 stars.

Rented a 26" moving truck for a cross country move (Port Richey, Florida to Chicago) ...Called…read morenumerous moving companies ( Budget, UHaul etc.) a month in advance...Penske had great $$$ so I Made a Friday Nov. 21st 9:00 a.m. appointment....Son Went to pick up truck... NOONE in office NO TRUCK... Waited almost an hour.... called, was told wait a while longer and we'll make sure you get a truck!!!! Went To UHAUL right next door received a Bigger truck that was NEW & AVAILABLE!!! DO NOT WASTE YOUR TIME OR $$$$$... Waited until I was home to call and get an answer to why there was no truck!!! Clearwater office explained owner has a towing company also and can't always have a truck available even though I made the appointment a month in advance!!! DONT WASTE YOUR TIME OR $$$$ on PENSKE!

The owner was so inappropriate rude & have a disgusting attitude. Would not recommend this place to…read moreno one. The front desk workman was nice but the owner was the wrost.

the u-haul barely drives and is very dirty, it has roaches!! the guy is horrible and does not help…read moreat all. would not recommend.

I reserved a truck 2 weeks prior to our scheduled move. I called to confirm the week before and…read moreall was set. The morning of my move I received a call stating that they did not have a truck for me. I should have read the reviews prior to reserving a truck with them. Apparently this happens regularly.

I cancelled because I found a cheaper option and they charged me 75$. They claim that their terms…read morestate that you have to cancel 2 day prior, but this is obviously finely printed somewhere. They let me go through the process of canceling without alerting me of the penalty