Undoubtedly these people are nice. They brought a courtesy car to pick us and our puppy up off the side of the freeway when the tow truck could only take two out of three of us. Their waiting area is very comfortable, which was important to me, since my sciatic nerve is flared up. However, their service center seems to be every nightmare you have heard of. We were towed in with broken serpentine and power steering belts. They tried to tell us our timing belt was broke and had caused damage to the other belts. I told them that wasn't possible since we had within the last 4 months, installed a nearly new engine in my 300,000+ mile Toyota Sienna. We had installed a new top of the line timing belt when we put in the engine. The manager went back to the garage to inquire further about the belt, but they insisted the timing belt damaged the cover, which damaged the other belts. Since the new belt had a warranty, we called AAA for the second time that day, to tow our car to our mechanic in Princeton. Next we got a rental car to get us back home to Crittenden county. Our mechanic checked over the timing belt and determined there was NO damage, no frays, and the white lettering on the belt could still be seen. What makes me really upset is that While we did not fall for getting the timing belt fixed, we did have to rent a car to get home, and waste a AAA tow for my van which was functioning just fine after they fixed the real problem. The car we rented was not nearly as friendly on my sciatic nerve flare up as my van is. We also have to spend extra gas money to return the car all the way back to Paducah on a month where we are already struggling to pay the bills. read more