I typically do all of my own maintenance, but on my wife's 2013 VW Tiguan, I didn't have the time…read more(or the desire) to replace the water pump myself. I called and they asked me to drop off the car to take a look and confirm that it was the water pump which they did. They quoted me a number that I was happy with so I gave them the go-ahead on the repair. They called the following day to say it was ready to go and my bill had come in well under the quoted number (saving me approx $130 under the quote). To date, a year on, no leaks or issues whatsoever with the repair. I am definitely satisfied with my experience at this location and am actually headed over to discuss another issue with them this week.

My car broke down in Paducah, KY while traveling back to Florida from my fathers funeral in St…read more Louis. I had to have a new fuel pump. My car has 2. They replaced the bad one and broke the good one. They then refused to acknowledge their mistake even though the evidence discovered when I returned home by my regular mechanic is undeniable and scary. It's not an overstatement to say they allowed me to drive away in a car that should not have been on the road. It was a safety hazard to me and other drivers. They exacerbated one of the worst periods of time in my life. Their shoddy work cost me a lot of money, paid to them for my "repair" and then fixing what they broke when I returned home. If you break down in Paducah, KY., I suggest you use another repair shop.

Man did we screw up. We should have believed the reviews. We had to be selective because as both of…read moreus are on a fixed income. Mike knew that our money was very tight and decided to screw us anyway. We made it sound like he was going to give us a great deal and honor the price he quoted us. Sure he did. We maxed out our emergency credit card to pay him to fix an oil leak only to find it was still leaking. We took it back and he said he could definitely fix it. (For another$1100) Why he didn't fix it the first time was certainly all part of the plan, I'm sure. The icing on the cake is this is our only vehicle. We have to rent a car the whole time he has our truck and not fixing it. We are looking for a new mechanic that's trustworthy if anyone out there can recommend one. We're new to Kentucky and don't know anyone so we're going by others recommendations. Preferably one that the waiting area that doesn't reek of cigarettes. Just so disappointed and dissatisfied with this whole experience. Everyone else we've met in Kentucky has been so nice and has been a joy to work with.

My Truck lost all the coolant and took it in. Told me what the issue was and that at this shop he…read morecouldn't get that done on a F150 but his bigger shop in draffenville, advised me too check with Ford on Recalls to see if it was covered. It was, My wife was so insistent that ford wouldn't fix it and so i never called and made me take it elsewhere, boy did I pick right the right shop. Now I have it scheduled with the manufacturer to fix it. An honest shop is a rarity in these days.

I stopped in on a Wednesday and set up an appointment for dropping the car off at 8 am on Friday…read more They gave me a call at noon and said the car was ready! They found a malfunctioning coil and replaced it. It's been a couple of months since the repair and the car works great! Since my auto was working great, I decided to have them look at my pickup. Previously, I had the pickup worked on by a couple different shops and one repaired an electrical problem, later another shop worked on it, yet the truck ran poorly, lacked acceleration. Troy found a leak in a couple vacuum lines and replaced another component in my truck. The pickup now starts right up, no longer lags when it accelerates, runs smoothly, and the gas mileage has improved. I am very satisfied with the work done on both my vehicles at Troy's Auto.

Had appointment first things in the morning, dropped off at 7:30am. On my way home walking so an…read moreolder vehicle going in that direction. Later around noon called and said I was next up. Call around 1:30 and they told me it was on the rack. Walked back up to Troys at 3:15. My car was parked at the same spot I left it. Went in and asked if it was done and they said they never pulled it in, said they thought it was in the shop when I previously talked to them,which I believe was not true. The older vehicle I saw on the way there was in the shop but my car hadn't been touched. They just seemed to act as if they could care less. Piss poor costumer service will not be going there again. Service: General repairs & maintenance

+Jeff's autobody and repair shop is incredible The job that…read morewas done on my Altima I live in Murray yes took my vehicle to Jeff's One of the only certified Nissan/Infiniti body shops in Western KY Also from check out his wall he is certified on all manufacturer vehicles Why take a chance to have future problems Take it to one place insurance and everything else I think I was leaving with Enterprise car rental in about 15 minutes And when I got it back it was perfect This is coming from a Nissan certified Master Technician and ASE Master Technician 28 years with Nissan North America.... retired Ken Kukowski

Excellent ! Nicest staff took such great care of us! We will return & tell all our friends!read more