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    Mike Lucic

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    2 years ago

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    Tracy M Ward - Keller Williams

    Tracy M Ward - Keller Williams

    (2 reviews)

    Did contact me by phone a couple days later n answered my tax questions! Thank you!!!read more

    We were looking for a realtor to sell our home in Palm Beach Gardens and a friend had recommended…read moreTracy Ward.  Big mistake.  Where to start? Whenever she was supposed to show our home to potential buyers, she would call us at the last minute saying she had to attend a funeral, and that her co-worker will take her place for the showing that day.  This happened about 7 times.  We have never known anyone in our lifetime who has attended so many funerals in one month!  If she plain did not want to be our realtor and represent us, she should have been upfront and truthful with us. From the beginning, we asked her to please show our home to one family at a time, so there are not so many people in our home.  Especially since we have two indoor cats and we did not want them to be let out of their safe room "on accident".  Well, one day, she had said to us that she needed to be on her way to a prior engagement at around 6pm.  There were two sets of families that showed up at our home.  Two engaged couples and both sets of their parents from each couple.  That's 12 people.  We requested Tracy to have one family wait outside while she showed the house to the first family.  What does she do? She lets everybody inside the house at the same time.  Obviously she was trying to show the house quickly to everyone at the same time so that she could leave.  It was so loud with all the people in the house, it was like someone was having a party.  How can you even keep an eye on each person? These are complete strangers walking around our home! There was one potential buyer who visited our home and showed interest.  Later the following week,  Tracy had told us he was texting her regarding our home.  We asked her to not continue texting him and to request him to go through his own real estate agent.  After all, she was OUR agent not his.  What does she do? She continues correspondence with him even after we asked her not to. The potential buyer already had his own real estate agent.  We wanted Tracy to correspondent directly with that agent and not the buyer.  We felt she was not representing us and not working in our best interest. When the papers were ready to be signed, the title company requested us to print all of the paperwork ourselves.  We told them we have sold many homes and no title company has ever requested us to print the paperwork, that THEY are the ones who provide the paperwork.  We told them that our printer was in a moving container on its way to our new home across country.    Because of this, we requested that Tracy use another title company.  She refused.  Instead, they sent a lady to our home with all of the paperwork for us to sign. We later found out that her husband worked at the title company.  This is possibly why she refused to switch to another title company per our request. On the final closing day, we requested Tracy to not give the buyer the keys to the house or the alarm code until the funds show in our bank account. (We were living across country at this time.) What does she do? She ignores our request and gives the buyer the keys to the home. Funds were not even showing in our bank account yet! It took about one hour for the funds to even show in our account. We were upset that she had did that. In the end, Tracy requested our new home address.  She said she was going to send us a gift of appreciation.  What does she send?  Nothing.  Why even ask for our new address then?  It's laughable. If you want a realtor who is Unprofessional, Ignores your requests and makes you feel rushed to accept any offer, then Tracy Ward is the realtor for you, in our opinion.  She's all about the money honey, for herself.

    Mike Lucic - realestateagents - Updated May 2026

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