I've lived at Hawthorn at the Green for 6 years and have been very satisfied. The community is well…read moremanaged, quiet, and in a great location. Maintenance is always quick to respond and does a great job. The large dog park is a huge plus, especially for an apartment community. The office staff is truly the best part--frienydly, helpful, and the free coffee is a nice bonus.

Great place to live Kat is great I live there every thing…read moreservice maintains a very close community

This property is absolutely gorgeous..the entire Leasing Office staff was friendly, welcoming and…read moreknowledgeable. They made me feel very welcomed. The property offers all of your state of the art amenities. Definitely a place I would like to call home.

No attempt by management to acknowledge the crime going on in the parking lot. Update, I have had…read moreto file 2 police reports and the apartment complex only reaches back out to me after I write a yelp review. I get no other communication regarding the police reports. Communication is seriously lacking and it seems the property here won't respond to me personally about matters.

I've had such a great experience at The Village at Commonwealth! Christa is truly amazing and goes…read moreabove and beyond to make this feel like more than just an apartment community. She puts so much thought and effort into planning resident events, bringing everyone together, and making sure residents feel appreciated and cared for. You can genuinely tell that she cares about the people who live here. The entire staff is wonderful as well--always friendly, welcoming, and helpful. Having a team that makes an effort to create a sense of community really makes a difference, and I'm so appreciative of everything Christa and the staff do for us!

I've lived at VCW for a little over six months now, and it's been a great experience. There have…read morebeen a few minor issues (nothing out of the ordinary for apartment living), but everything has been handled quickly and professionally by the maintenance team -- especially Malik, who's always been awesome to work with. The leasing office is incredibly supportive and genuinely cares about residents. You can tell they love what they do and truly want to make your living experience top-tier. They listen to feedback and actually make improvements based on it. Anabel and Reese, who I've worked with the most, have been amazing -- but honestly, everyone in the office is wonderful. VCW really lives up to the "village" name. There's a true sense of community here, with pool parties, sand volleyball leagues, and monthly resident events (the wine nights are a crowd favorite -- please keep them coming, even with the new bar!). I moved to Charlotte not knowing anyone, and this place has quickly become home.

I'm always amazed at how many events the staff put on for the residents at The Blake. Today it was…read morea wine tasting, so lovely. Many offerings with details for us to remember the wine. Thanks to the staff for all you do!

Honestly, for the past 10 months I have loved living here, I have recommended friends to even live…read morehere, I always brag about this place --so much so that I transferred units and extended my lease for another year. However, I truly regret that decision now. My entire transfer process has been extremely frustrating, and I place the blame on the leasing office, with the exception of Keith, who has been the only consistently helpful person throughout this experience. I have emailed my concerns multiple times and rarely receive responses. I have called numerous times which all calls are recorded and they have for reference for updates on my transfer because no one seemed to know what was going on. I was repeatedly misinformed, then overcharged, and ultimately moved into an apartment that was not ready, despite the website listing it as "available now." The unit had been selected weeks prior, yet it appears maintenance was never notified, because on the day of my transfer the apartment was far from clean. A closet door was missing, the unit wasn't fully punched, and it was clear it shouldn't have been approved for move-in. After nearly 10 emails with no response, I finally heard from Brettany after I reached out again on Friday night, but even since then I've been overcharged again and there is still no sense of urgency or effort to properly resolve these issues. On top of that, I am now being told I will be charged for a carpet replacement due to another tenant's pet damage--despite the assistant manager, Deandre, acknowledging that the previous resident was already charged for a pet treatment and carpet cleaning. The carpet should have been replaced at that time, not pushed onto me when my pet has never so much as had an accident in the unit, nor has my apartment ever smelled like an animal. This entire experience has been a complete mess, and it's extremely disappointing. Everyone in that office, aside from Keith, needs customer service training and a better understanding of how resident experience impacts retention. There are far too many apartments in this area for residents to be treated this way. As I do understand its almost the holidays and people are just trying to get through the days, that doesn't mean you ruin someone else experience or way of living or play with people MONEY because its not urgent to you!

After touring many properties around South charlotte/Steele creek area, I loved how they made you…read morefeel welcomed soon as you walk in. I can't tell you how many times I toured and they just wanted to get me in and out, thanks and bye. No thoughts, questions or anything. But this place was the total opposite. Kristin and Jessica were awesome. Kristin gave me a tour and throughout the tour she was honest about the area, my concerns and were so helpful through out the process. I toured many places so it was nice to be able to be up front about the areas vs sometimes you're hesitant on sharing where you've visited. Also what I loved most was just the area and how the place is still being built so you are the first to live in each unit. You're also just across the street from the outlet malls (literally can walk),10 mins from airport, and 15 minute drive to uptown charlotte. If you are new to the area I'd def recommend checking out!

The Collins is a nice place to live. I've been here since the beginning and new management has made…read moresure to make residents feel like they are heard. Maintenance is great and welcoming! A lot of interactive activities for residents and guests as well. Overall a great place to live.

Been a resident here for almost a year and it's been an awesome experience - aside from all the…read morewonderful amenities the building provides it's also centrally located to all the best neighborhoods in CLT. Above all there is a bar open Thu-Saturday where, the bar manager, Geoff, provides some of the best cocktails in town. All this complimented with an outstanding 24/7 concierge team - makes this building an easy choice. Finally, a special shoutout to Jalauni from concierge who's the absolute best with all things related to smooth living at uptown 550. He is reliable & resourceful with ensuring residents have a great experience at 550 - I could not be more grateful. Thanks! Kevin

My roommate and I moved in and immediately discovered a strong cigarette smoke odor that seeped…read moreinto our clothes, furniture, and personal belongings. The apartment was essentially unlivable, yet management failed to resolve the issue despite weeks of complaints. What made it even worse was the complete lack of customer service. Tracey at the property and Peyton and Timi at corporate were unresponsive, dismissive, and unwilling to provide a fair resolution. We repeatedly reached out for help and couldn't even get a callback. To add insult to injury, we were forced to pay nearly $2,000 for an apartment we could barely live in. Then the balance was sent to collections without anyone returning our calls or making a genuine effort to resolve the situation. We were unable to rent a new apartment until we paid it. This was by far the worst rental experience I've ever had. Poor management, terrible communication, and zero accountability. Charlotte has plenty of better options - save yourself the NIGHTMARE and rent somewhere else.

Can only say great things about this complex and the staff! It's quality across the board. They're…read moreconsistent in that quality from the crew to the units. I relocated solo from the West Coast and the staff here has gone above and beyond to help me navigate this transition. Let's just say it's been stressful for me, and despite being a brat at some points, they've always greeted me with kindness and helped alleviate each of my endless concerns. I am so grateful to all the ladies in the office for their guidance and patience. I worked primarily with Brittney (who was fabulous,) but also had interactions with Samantha and Kahtia who were equally as amazing to me. They have been super accommodating, and cheerful Now that I'm here and settled in I've been able to explore the area more. Since I was a West Coast transplant, I signed a lease sight unseen My tour was done using Google maps and FaceTiming with the office ladies. That was enough to sell me on the space and area, but honestly... It didn't do it justice! This spot is so fantastic. Ooo! The complex host events and one of which is that they do food trucks on Tuesdays! Didn't know about that before landing here, and that was definitely a big bonus. Figuring out what to eat everyday is exhausting lol Glad I'm off the hook for Tuesday now The ease of location cannot be beat. As a dog mom it checks all the boxes. There's plenty of space around the area for me to exercise my big boy, as well as tons of activities in the area for us to enjoy together. There's a doggy daycare, pet supply store, and a greenway are all under a 7 minute walking distance. Will update and share more on this review eventually, but for now... If you're thinking of moving here, DO IT!!

I leased here because the property heavily advertises its controlled-access parking garage and…read moresecurity. Unfortunately, my experience has been the complete opposite. My seven thousand dollar bike was stolen from the "secured" parking garage after the garage access door had reportedly been broken for about two weeks. Residents were never notified that the garage was unsecured. What was most alarming was that after my bike was stolen, I had to be the one to tell the property manager the garage door wasn't working. She told me she was new and had no idea the access door had been broken. The door was repaired the very next day after I reported it, which only made me question why it wasn't discovered and fixed sooner. It left me wondering whether routine property inspections are even being done. Management's response was just as disappointing. I suggested notifying residents about the theft so they could take extra precautions, but I was told no notice would be sent because mine was the only reported incident. Resident safety should not depend on multiple people becoming victims before management communicates a legitimate security concern. Unfortunately, this wasn't an isolated issue. I've submitted two maintenance requests to fix the broken lock on my apartment door and even spoke directly with the property manager in person, explaining that I couldn't properly lock my apartment and was worried about someone breaking in. Despite multiple requests and a face-to-face conversation, the lock still has not been repaired. It's incredibly frustrating that something as basic as being able to secure my own apartment has not been treated as an urgent safety issue. There have also been other signs of poor management. The pool opened about a month late because required inspections weren't completed on time. From my experience, residents are the ones constantly having to point out problems and push for repairs instead of management proactively maintaining the property. After my bike was stolen, I expected management to be more attentive to my safety concerns. Instead, I felt even more neglected. Between the lack of security, poor communication, delayed maintenance, and disregard for resident safety, this has been one of the worst property management experiences I've had. If you're considering this property because of its advertised security or professional management, I would strongly recommend looking elsewhere. If you want to feel safe, heard, and supported as a tenant, this is not the place.

The Francis Apartments: Luxury Pricing Meets Third-World Living Conditions…read more If you're considering moving to The Francis Apartments -- let me save you the pain, frustration, and absolute embarrassment of calling this place "home." This isn't luxury living -- it's a case study in management failure. What You Actually Get: A glorified dog park wrapped in a poorly maintained building, managed by people who treat residents like an afterthought -- if they're even around at all. Leasing Office? Nonexistent. The leasing office is closed more than it's open. Need a guest parking pass? Be prepared to either stalk the property for staff or cough up $64 a day to park in your own garage. And if you do catch the leasing agent (especially the white female agent)? Expect gossip, oversharing of residents' personal business, and blatant admission that they care more about their "other property" down the street. Management is M.I.A. -- completely detached from the day-to-day issues here. Residents are left to fend for themselves. Parking = Full-Blown Nightmare * Resident garage gates are temperamental at best -- stuck open one minute, refusing to open the next. * Guest parking is straight robbery at $64 per day. * Event nights? Expect large trucks blocking the garage with zero help from management. * Security is laughable -- cars have been broken into, stolen, and oh yeah -- a homeless man has been living on our floor (4th) for over a month. No management response. Amenities? They Should Be Ashamed. Everything they show on tours is a bold-faced lie: * TVs? Broken. * Fire pits? Haven't worked in forever. * Gym? Half the equipment is out of order. * Grills? Most are completely dead -- if one works, it's pure luck. Six on property but only two work. Only working grills are on the rooftop - fyi. Ask tour guides to turn amenities on. * Pool area? 85 degrees outside and not a single piece of pool furniture to be found. Dog park? It's a poop minefield with broken fences, missing gates, and no enforcement of cleanup rules. Daily Life Here is Gross. * Elevators reek of sweat, wet dog, and whatever trash juice leaked that day. * Trash chutes smell so bad you can catch a whiff from down the hall. * Valet trash? More like valet biohazard -- dirty diapers and rotting food sit for days before pickup. * Carpets? Covered in mystery stains -- think roadside motel vibes, but you're paying luxury rent for the privilege. The Only Things Keeping This Place From Collapsing: * Front desk staff -- friendly and doing their best despite zero management support. Recently, there have been long stretches without any front desk staff. Don't forget your key, because you won't be able to get in. Why isn't there a call box on at least one door, like every other luxury community uptown? * Maintenance -- responsive and professional. Final Verdict: The Francis Apartments are the textbook definition of paying luxury prices for slum conditions. Mismanagement is the theme. Everything is broken. No one cares. And if you do move here -- may God be with you. This isn't luxury living. This is survival. ZERO STARS IF I COULD. Wondering why this dump has any positive reviews? Simple -- management is literally bribing residents with $1,000 rent credits for leaving 5-star reviews. Mention an employee's name? They get a bonus too. So while you're reading glowing reviews about "luxury living" and "amazing staff" -- just know it was probably bought and paid for like everything else here. The truth? The Francis Apartments is the biggest scam in Uptown -- overpriced, poorly managed, and absolutely not worth the headache. Save your money. Save your peace. And most importantly -- believe the bad reviews. They're the only honest thing about this place.

Hands down best community I've ever lived at. Granted I've never lived in a luxury community but…read moreseriously let's start with Concierge. They make life SO easy. Coordinating move in, securing packages (and there are a ton), sending food delivery up, and providing email notices about local events.... They're just all around a huge help. One concierge rep that stands out for me is Christina. She's organized and efficient and has an awesome personality. Security, Arion, is awesome as well. He's so friendly and courteous! Leasing staff are all super nice. They've recently had some changes with their phone system so if you're trying to lease here and are getting frustrated with contacting via email, please give them a break. They're equally as frustrated but when you connect with them they will give you a great experience. The amenities are very glamorous. HUGE pool and pool deck which does get very busy in the summer. There are a ton of non-residents but everyone is really friendly so I haven't been bothered by the non-residents hanging around. Great gym, lots of equipment and space so crowding is rare. Towards the end of 2023 The Apartment Life team put on some awesome resident parties. I made some great friends and the turn out is always really great. There is a lot of thoughtfulness that goes into each event and those details really shine. Neighbors are very quiet and I hardly ever cross paths with anyone in the hallways. Elevators always work unless it's a moving day in which everyone should pay attention to the concierge notifications for their local elevator reservation times. There are a fair amount of homeless that wander out on the boulevard but they've never bothered me... I also have a bigger dog so that could be why. All in all I've 100% decided to renew my lease because I cannot imagine having a better experience anywhere else. I moved here from Dallas never stepping foot in NC and this community was the best choice considering the close walking proximity to work, bars, restaurants, and the light rail literally attached to the leasing office makes for easy commute to NoDa and Southend.