Go somewhere else! They are not good with numbers which I thought was a prerequisite to even work…read moreat a bank. All I got to say is there are two different kinds of wows in this world wow in that it's a good thing and then wow in that it's a premier thing. They got to start adding negative stars to these because they don't even deserve one.

From the owner: Premier is a community bank in Dubuque, Iowa. Consumers and businesses truly enjoy working with us…read moreto achieve their dreams. We offer simple, yet innovative accounts, local decision-making and user-friendly technology. We are here for all your lending needs, including: Commercial, Mortgage, Home Equity, Auto, etc. We are committed to our community's civic, educational, and charitable organizations. From everyday experiences, to the big once in a lifetime moments, Premier Bank is here to help you be Ready for Life.

Trying to use the website to manage your mortgage with this company is intensely painful. The…read morepassword requirements insure you will never remember your password without writing it down, which is a huge no-no. You need to know your loan number before you can reset your username (this was a problem when they didn't send paper statements, which they do now). I tried to reset my password for months one time before calling and being told 'Oh, that link on the site doesn't work right now, you have to call and we'll email you the right link.' You get 3 tries and then your account is locked, but no warning before it's locked. Most recently I was told that my account was deactivated because I hadn't logged in in 30 days "for protection - it's a security feature." It's a mortgage account, paid monthly . . . I'm highly likely to not log in every 30 days so it just makes my experience more painful. Speaking to the customer support rep, I felt like the concerns weren't validated and they were almost annoyed that I had a complaint. I can say they have always helped me fix the problem, but I wish there were not so many problems. I've never had to call customer support as much as I have using this online account. On the plus side, I did get a good rate on my mortgage. But I'd recommend any new customers set up paying their mortgage through a bill pay feature on their regular bank site. Also to hook it up to something like Mint.com right away so you don't have to worry about forgetting your username or password and then dealing with the pain of resetting them on this site. It will make managing your mortgage online much easier than going through the site.

An absolute fucking zero!!! Dubuque Bank and Trust sold out and failed to send me a new debit card…read moreand when I confronted them about it they had the nerve to send my new debit card to the wrong address. Now it's 4 fucking weeks later and still no debit card. Fuck your back and fuck you!

They careless to help their customers find a few rolls of the new coins celebrating Americas 250 th…read morebirthday! It to much trouble so they just blame others! Piss poor lazy attitude and for working with money pretty stupid not to know anything about them!

Terrible customer service. The culture at Dupaco is an us against them attitude especially at the…read morelocust st branch. Their indifference will become obvious to everyone who will see that this review will go unaddressed like the one someone left before this one over a year ago.

Great people to work with and wonderful service. Very competitive rates and terms. Scott Dalsing…read moreour lender is a tremendous asset to the bank.

From the owner: Premier is a community bank in Dubuque, Iowa. Consumers and businesses truly enjoy working with us…read moreto achieve their dreams. We offer simple, yet innovative accounts, local decision-making and user-friendly technology. We are committed to our community's civic, educational, and charitable organizations. From everyday experiences, to the big once in a lifetime moments, Premier Bank is here to help you be Ready for Life.

Do not get a mortgage loan from this lender. They do not offer 15 year loans so you'll be paying…read moreonly interest for decades. This information was not provided before signing the paperwork. Rushing to get everything signed came first and foremost. Avoid this lender!!!!