On my 1st visit 3 months ago, the agent didn't do a good job of explaining the charges. I left…read morewithout buying because of that. Went back today and spoke with Angelica. She was delightful. She did an excellent job of describing the charges and was able to clearly explain what my insurance would cover. I bought glasses on this visit because of her.

Stopped in and made an appointment a week ago. Wife and I showed up to the appointment. They had…read moretrouble checking us in. Seems they didn't know how. That took 10 minutes. We deliberately chose the first appointment after lunch so we wouldn't have to wait. After 30 minutes past our appointment we walked. They continued to take walk ins ahead of us. There seemed to be no real appointments here. Just walk in. They will see you first.

Was able to get two pairs at a really good price. I came on a Saturday so understandably there were…read morea lot of customers, but the service was surprisingly fast. The retail associate who helped me (Grace) was knowledgeable and friendly as well. Lastly, they told me I'd get my glasses in an hour but the glasses were ready in 15 minutes so I was really happy about that.

I wouldn't buy glasses for my dog from the Eyemart Express in Wichita Falls, and I don't even have…read morea dog!!! I have been a loyal 30 + year customer of this establishment due to the fact that I am a patient of Dr. Tom Sheriff and his office is connected to this business, Here you will receive the worst service, rudest employees, and most spineless management of any establishment I've ever had the misfortune of having done business with in my adult life. And to make it worse, it is impossible to speak with or get any kind of correspondence to the CEO of the Corporation Mr. Mike Nuzzo. They supposedly fixed my new frames and lenses 3 times but the bifocal was down at the bottom of the frame everytime and the employees were downright hostile to me and the manager did NOTHING about it even thought it was on store video. Shana and Kelley are the rudest, most unprofessional employees I've ever experienced in my adult life. The management is spineless. Jayson supposedly sent from Sherman store to clean this store up??? What a joke!! This place is a circus act, and Jayson is the leader of the monkeys!!!!

TSO is filled with expert staff with phenomenal customer service. They helped my little girl feel…read morecomfortable and at ease. Dr. Stancik is the epitome of the word professional and we life long customers. My whole family recommends them!

The big draw to this store is of course the awesome selection of frames. They are also priced…read morehigher than you can find online. But if you have a prescription for progressive lenses you might take comfort in having a professional doing your pupillary adjustments and advising you of the pros and cons of lens types, tints, transitions, etc. I learned more about options with an insurance purchase versus self pay. Things like that make it worth the extra cost to me. I keep glasses longer than recommended too so getting a good set makes sense for me. I never had long wait times, and all of the staff were friendly and helpful.

PARENTS BEWARE. Went in for routine exam but he got the prescription wrong. When I went back he…read morerefused to redo my exam and asked me how much would it cost him for me to leave. PARENTS: Please remember your babies might not know if their prescription is wrong. Taking them to a provider that doesn't know how to check eyes correctly could result in major medical issues including migraines and even balance issues. *yelp doesn't allow 0 stars as an option.

RANT to Wichita Eyecare! My last pair of contacts I had fell out last night and I do not own…read moreglasses so I called today to try to get an eye appointment because my prescription is a -5.75 and I cannot see 5 feet in front of me. I called to set up an eye exam and I asked if there is a way I can at least get an emergency pair in the meantime so I can work and drive legally and the "office manager" basically told me "that sucks there's nothing I can do" she told me she won't let me get a pair just to wear until my exam. That she could get me in Tuesday and also refused to let me speak to the doctor. Told me he's with a patient and I said I don't mind holding. She then told me "he doesn't have time for this". I had always used A different eye clinic before them and I never had this problem as soon I realized I ran out they let get an emergency pair and then let do my eye appointment and order my contacts after my appointment. So basically I'm having to go to work and drive myself without hardly being able to see anything in front of me. I've never had this happen... and I don't buy glasses because I only wear contacts.. I've looked around and tried to buy pairs off people I know and work with but no one is close to my prescription. I'll never use them ever again. This customer service to me BLEW MY MIND. If I could give ONE star I would! I'll never be back. Take your business to Hayley Eyecare on Kemp. They treat you like family.

Er mer gerd!!! Clarke Eyecare has hired the absolute best staff, their customer service is on…read morepoint! The exam was thorough, the frames they found were perfect, and we couldn't be happier. Patient is Martha L. I will def be using CEC when I get my next exam. HIGHLY RECOMMEND

Had to take my 2 year old with me and they were phenomenal with her and incredibly patient. The…read moreamount of technology used was great and made it go by much quicker with less guess work. I love that they include a trial in the contact fitting fee, I could go through 5 pairs of different contacts if I need too and not have the price change. I thought they were incredibly reasonably priced and offer a military discount.

Sad Most of the…read morestores are closed now. Very sad look compared to the vibrant 80s and 90s. It's ideal for power-walking!

Overall It's an alright mall could use some work, doesn't have many stores to choose from but my…read morekids love to go there for the arcade games

This long overdue review is for my favorite eye doctor in the universe, Dr.Joe Hayley. I have been…read morea patient of Dr.Joe for 30 years - I started seeing him at 15 years old. He is good humored, professional, non-judgmental and thorough. Oh and he listens to my needs! Even after I moved to Los Angeles in 2002 - I continued to return on yearly basis to visit family and see Dr.Joe. (Just as an FYI - none of the local LA eye doctor I tried delivered the kind of service Hayley Eye Clinic has continuously provided me.) Cannot recommend enough. Team Dr. Joe Hayley!!

Didn't call to let me know my glasses were ready. I had to call them to find out my glasses were…read moreready. I wouldn't use there service again.

Three words come to mind for every visit I've made to this eye center. Professional, Efficient,…read moreClean. I'm most impressed with the quality of the staff do to previous experiences in other eye care offices but non of the staff here have ever made me want to get up and leave.

My elderly mother attended her appointment this week at the Maplewood Eyecare clinic in Wichita…read moreFalls Texas. She was faced with very rude and unnecessary comments from one of the main technicians. After not filling out the paperwork entirely because the clipboard clip was covering a portion of the paperwork she was was asked why she didn't fill out the paperwork correctly and the technician proceeded to ask her if she could read. The question was obviously meant as a rude comment because she could tell from the form that my mother had just filled out that she could in fact read. As a business professional in the Dallas area I find that customer service is one of my top priorities. My mother felt so uncomfortable that she asked for another person to see her. They ended up telling her she would have to reschedule her appointment if she wanted to be seen by another person. She had already used disability services transportation to get to her appointment and waited all morning to see someone but because she was so shaken by the way she was being spoken to she agreed to reschedule. This is not okay, this location should reconsider their customer services expectations. When I called to talk to someone at that location today I was not greeted with an apology or a way to submit a complaint. The person on the phone instead wanted to defend herself and start an argument. This is where I refused to continue the conversation, told her to have a good day and proceeded to seek out another way to file a complaint.