Worst customer service and by far the most unprofessional I've ever worked with. They would show up without calling, lie about contacting me to set up appointments, and, many times, had no idea what they were doing. They would have to facetime a more experienced worker to complete the jobs eventually. Two weeks after the system had been fully functioning, they stopped by, unannounced, and proceeded to start "working" on it. Luckily I heard them on my roof and went out to investigate. They explained that they'd heard my system didn't pass inspection and they Durbin were moving it and needed to paint the pipe on the roof. Again, they hadn't even come to the door to inform me of this. I saw later that they didn't put anything down while painting and now I have spray paint on my roof. Apparently, before this, they had gone to the wrong house and, I'm assuming, were reprimanded because I received discriminatory hate messages from one of their employees. I heard that employee was since let go, but have no way of confirming this. There is still paint on my roof and I've been waiting for over a week to be contacted about getting this mistake, that they made, corrected. Of course, no contact has been received as of this writing. Beware of this company.
Update 7/30/23. I've been handed off to Devon Durbin and been dealing with him for over two months. During this time he's avoided me every chance he's gotten and lied to me. Worst company ever! read more