This is specifically for the Bonne Terre location. Unless you have a runny nose, these NP have zero…read moreidea what they are doing. Twice I have been in for medical need and the prescribe a steroid (because they hope that solves the problem) you are better off to see you your primary or go to the ER. This place is a joke of a doctors office. Just google your problem and pay yourself.

This "medical facility" has the non-clinical front desk staff making medical decisions by…read moredetermining if patients should be seen or not based on their assumed injuries. I've never seen anything so unprofessional and dangerous! My husband cut his finger, called Midwest Convenient Care and they told him to come in. Neither a physician nor a nurse practitioner ever saw came out to evaluate him. He walked in to front door, the clerk looked at the towel around his finger, left the desk, then came back and said that they will not treat him and that he should go to the ER. Their website says they perform simple suturing and that is all this was...6 stitches. The nurse practitioner at the ER cared for him without a physician ever seeing him because it was that simple. Rather than treat him as their license and insurance contracts allows at this "Care Clinic", they sent him to the ER where it took significantly longer to be cared for and cost a copay of $500 as opposed to $25. I was instructed by our insurance company to call them to discuss the situation so they had an opportunity to make it right. I did and bottom line, the owners wouldn't even talk directly to us and said we were attempting to extort money from them. How pathetic!! The owners wouldn't even speak to us to tell us this, they had someone else do their office do their dirty work. Cowards! Dr Moniz is one of the owners that was involved per his staff. This is the most unprofessional, inept urgent care facility I have encountered and I've worked in healthcare for over 30 years. I will be reporting them to the state and have a complaint and appeal in with the insurance company. I will not let this go until they treat patients appropriately and within their licensure/scope as opposed to having clerical people making clinical decisions! If I could give them a negative 10 stars, I would. My recommendation to everyone is to stay away from the Midwest Convenient Care locations, whether in Farmington for Potosi.

Came in sick today. Dang near passed out from the illness, nurse just shoved a swab as far as she…read morecould with out consent for me to let her. Sat there for 4 hours, no dr came in. And then when i asked to talk to a dr or what was going on, they said it was shift change. so it would be another hour or so b4 i got to even talk to some one. If Im going to be miserable let me just go home and go to bed. thats where I am. I refuse to go back there. They didnt even check on me once till i turned the light on 1 time in 4 hours. Didnt give me any care for the throwing up nor dizziness or the fever i had while i was there. Just plain outright rude staff.

The first misdiagnosis put me in the ICU. I was having a stroke, i had blood clots, and my liver…read morehemoraged. The "doctor" said it was a pulled muscle. The second, a different "doctor tells me one of the filters broke when infact it didnt and i had numonia. Gee, i guess everyone that says they are in pain isnt just a junkie?