I came in here on a whim today because I needed a new nose hoop…read more A few years ago I stopped here and walked right back out because the guy at the counter had awful customer service skills and it seemed dingy in there. Apparently they are under new ownership because my experience today was a 180 positive! The minute I walked in, I could smell the reassuring scent of antiseptic, a huge plus. The man at the counter was on the phone, but politely told us he would be with us in a moment. I looked at a few of the artists' albums and was very impressed with the work I saw. As it turned out, the man helping us goes by Dr. Roach and was the artist whose work I'd looked at. I was impressed and told him as much! Doc Roach took the time to help me find the best hoop that was most similar to the one had in. The price of the jewelry spoke my language ($10) so I was game! I asked him if he would be able to replace it for me and he willingly obliged. Although it took more time than I am sure he had that day, Dr. Roach put the new hoop in for me. I took notice that he was meticulous about sterilizing everything he used on me. I was able to see him open all of his tools from their sterile packaging. He was patient and focused on what he was doing with little small talk other than to explain what he was doing while replacing the hoop! He was gentle handed so I had little pain and no bleeding, even when he had to use a taper to enlarge the hole for my new gauge. He and his staff wear scrubs and of course gloves while working with clients. Doc Roach was patient with my questions! When I asked how long he had been tattooing for, he let me know that he has been tattoing for 20 years! I have a photo in mind that I may want as a tattoo and he walked me through basic pricing for it! I will definitely be returning for future work!

I had a tattoo done elsewhere that didn't set well. The colors were faded and poorly distinguished…read more So I set up an appointment with Roachzilla to touch it up. Before I came to the appointment he explained what had been done wrong the first time and showed me a drawing of how he would improve it. He booked me for a two hour appointment and because of his thorough and painstaking work he actually spent closer to three hours on it to do it right. After a week it has healed nicely and the colors are vibrant. With a lifetime free touch up guarantee I couldn't be more thrilled. I'll be getting my next one here!