I am absolutely beyond furious! My husband called it! He said they were going to wait until the very last minute to do our taxes despite me asking several months ago to have them done so we didn't lose our insurance! It took them almost 7 months to get to our taxes claiming they were understaffed yet took vacation! They literally waited until just before the extension deadline to be up to do our taxes! Yep that's right I called and emailed asking them to please get to my taxes ASAP because I was going to lose my insurance and they didn't get to them until OCTOBER! So either they overloaded themselves despite being short staffed or decided they just didn't care! They saved our taxes until dead last, and sent us a bill for almost double the previous year 960$! Despite me literally providing all the information they needed in an extremely simplistic manner! I literally wrote everything down and spelled it out for Kari yet she asked me for forms that I had already submitted she just didn't bother to fully look through my stuff I gave her! Yet she deserves premium pay? I think not! Waiting until just before the extension deadline is up to say oh hey by the way you owe us almost double! Pay up or don't have your taxes in on time! Sounds really professional right? Oh and I've asked multiple times why my family and friends haven't been charged almost double! I also asked for a complete breakdown of charges and nothing!
Update I received a bill from the IRS stating I owe over 2000.00$ despite receiving a refund based on Kari's calculations. Contacted Midwest Financial Group to tell them there is an error on my taxes they filed. Was told they would send the IRS a letter which they did. Then I received a bill in the mail for 160.87$ to check in on an error despite paying 960$ when they filed my taxes that were supposed to be 100% correct in the first place! Oh and they charged me 6.87$ to mail me a copy of the letter that they sent the IRS. I never agreed to any new charges nor was I told I would be charged for them to check in on an error! Horrible place to deal with! I thought I would be done with them when I moved on to a different company but it keeps coming! Also, this is the 3rd time I've resubmitted this review and it's been removed, but I will keep reposting it every single year in hopes of helping someone not make the same mistake we did! BEWARE!!! read more