I FOUND HER VERY HELPFUL WITH MY CLAIM..Awsome.She worked with me to take care of me..Very…read moredetermined to get it done. Thank you

I recently purchased my insurance with the Wenzel Insurance Group and i was very satisfied with my…read moreexperience. Their staff is very helpful and knowledgeable. I have called and added a new vehicle and they were quick to help out. This is a great place to go for your insurance.

I was in something of a mess. My home insurance company kept sending me bills. When I paid them,…read morethey would send the check back. I could not reach anyone on the phone. Then the broker I used, quit handling home insurance. I wasn't sure if I had insurance or not. At last I called Prairie Land Insurance and Chris had everything straightened out in a few hours. I am now insured and have a good understanding of what is and isn't covered and I know where and when I am suppose to pay. Absolutely the best experience. There should be something higher than five stars I could give them.

Hopefully editing this review so it shows up as five stars - appropriate to the fantastic service I…read moregot with James and Linda. My original view somehow showed up as zero stars and I'm not sure how. In any case: James and Linda were great to me on all aspects of my car insurance and I definitely recommend them.

Juli went above and beyond to set up the state farm app on my new phone this morning. I highly…read morerecommend this agency! Deborah

Aaron, Kristen, and Melissa are top notch in the insurance business. I switched companies because I…read morewanted to stay local and have someone I could talk to and know personally. Not only was their quote for my insurance 750.00 less than I was paying, their service is impeccable. I have my business, home-owners and auto insurance with them. I recently was involved in an auto accident and the claim process with State Farm is something I have never experienced. Not only were they quick, they towed my car to where I wanted it repaired, Gave me a claim number and the way to track it, and settled my claim within 2 weeks from start to finish. Im 68 years old and have NEVER had this kind of service in the insurance industry ever. I am sure glad I drove by the building on University avenue and stopped in. Mike Retired battalion/division chief for the MFD.

They frequently deny claims based on misleading information and bring in lower-tier engineering…read morefirms to present so-called "expert" opinions intended to pressure you into backing down. After the adjuster initially denied the claim, I was eventually able to get them to send an engineer out by completing a survey outlining my concerns. They denied the claim again, this time stating there was no hail damage at all. After pushing further, I was able to get a second engineer to inspect the property. That engineer acknowledged hail damage on the fascia and gutters, but claimed the marks on the roof were not hail-related, writing: "These are the result of aggressive evaluation by others, not hail." They then invoked the appraisal clause. After consulting with a public adjuster, it became clear that pursuing the appraisal process would likely cost more than it was worth financially. In effect, the process left me with little practical choice but to walk away. I do not recommend Rural Mutual for any services.

After 320 days the 2nd adjuster stated my claim for storm damages for $25,000. I was told that $600…read morewas what they would pay. The 1st adjuster called me 39 days after the storm. He wanted to know if I had pictures? I found out he lives in the same county. Really? You couldn't drag your ass over here? Didn't hear from him again until 6 months later after I sent a nasty text to him. They are trying to cover up by saying that I had the roof replace before I filed my claim. FALSE!

The agent Brad Flory was very responsive and seemed to genuinely value our business. I highly…read morerecommend this agent and agency.

I called because I never rec'd my declaration page for condo policy. Somehow, I was put on…read morepaperless billing. I asked for a copy of my condo policy. I explained I was shopping around anyhow. The person on the phone got very defensive when I told him State Farm actually came in less than Progressive. He said he doubts about that & he was bound & determined to prove the information that I had rec'd, wrong. After a bit of his protestations, he hung up on me leaving me unsure if he was going to email my copy to me. I believe it was Dennis Cliff that I was speaking with. SO DISAPPOINTING! Terrible customer service!

Gabe went beyond the call of duty and got a response from my property manager where I couldn't even…read moreget a call back. I totally appreciated him explaining my renter's policy to me and taking time to hear my story. Gabe's a keeper. Thank you Gabe.

This is the most personable insurance agent I've ever had. Anytime I've had a question or a service…read moreneed, they have been very quick to get back with me and take care of my needs within the day. Susan Kempfer, the owner, did a review of my policy for me, without me even having to ask, and she saved me a ton of money! They are all super friendly over there, and quite helpful! Highly recommend this office.

Today, I had to call for roadside assistance for the first time with American Family…read more I could not be happier with the service. Phone was answered quickly, courteous, caring person helped me and got someone scheduled to come to the house. (luckily the problem was that my battery died at home in my driveway). AW road service arrived at exactly the time they said they would and had me going in double-quick time! Fabulous service all around from everyone. I expected that, like most roadside service, I would pay the people and file a claim but NO! It's already taken care of! Thank you. I'm happier every time I have an interaction with American Family.

1-7-2026 update - Finally received a quote…read more Nearly double the premium compared to my current auto insurance. Don't waste your time with Costco American Family Insurance. Nothing family about paying double.

Don helped me good customer service he gave me good plan I added my family for free two members and…read morea discount definitely would recommend this service if you need towing assistance thanks a lot

Francisco Cabrera was amazing. He came to assist me with a flat tire on Sunday and was fast,…read moreefficient and very professional. He double checked his work and ensured the safety of my vehicle was good to go. Please pass this information along to him. He is a great roadside assistance employee of AAA!

We asked Vicki Wagener agency for a quote for home and auto when we moved from Texas to Wisconsin…read moretwo years ago. Vicki and her team were quick to respond and provided thorough quotes for all our needs. She frequently checks in to make sure that our current needs are being met. In fact she pointed out that she could also provide me with insurance for my small business and it couldn't have been easier and now I'm fully covered. We did have a couple claims and all went smooth. Her quote was competitive but even if it costs a little more it would be completely worth it to work with Vicki and her agency.

I just switched my business to Vicki Wagener - American Family. She spent an hour meeting with me…read moreto review my home, auto and life insurance policies. She explained what coverages I had. We found some I didn't need and some I should add. She was very helpful and no pressure sales tactics. Highly recommend Vicki!

they are the best they always helpful and go over everything , good rates great life insurance…read moreprograms

Diane was very helpful in helping my daughter receive a distribution on a claim that was somewhat…read morecomplicated. We appreciated her help very much.