Pack Mule Moving was truly one of the best moving experiences I have ever had, and I have moved…read moremany times. Brandon (the owner) was exceptionally communicative and helpful, and he answered every single time that we called. Brandon came to our apartment and did an assessment of what was needed for our move. The day of the move, the team of four (Jeremiah, Andrew, Dustin, and Alain) arrived on time and got straight to work. They were very punctual, respectful, careful, hard-working, communicative, polite, and they were all around a great moving team. The team knew how to work together effectively. I could tell this team was well-trained and each person had a specific role that made the day run smoothly, which was beneficial as we had a TON of stuff and were moving from a third-floor apartment. The team took a very short lunch break, but they were there to work and never lollygagged. Jeremiah and Andrew from the original team drove the 9 hours and moved everything into my new place. They were again timely and very communicative about their arrival. In addition to their care for my personal belongings, they took the time to ensure the furniture was placed exactly where I wanted and even let me try a few different configurations in the bedroom. They were GREAT guys and I enjoyed having conversations with them throughout the move process. They were very personable and while the whole team was fantastic, they were clearly the team leaders. One of Pack Mule Movers biggest strengths include their disassembly and reassembly of furniture items. I am VERY type A person and have never trusted movers to take apart furniture, then store/transport tiny screws, and put furniture items back together. I quickly realized Jeremiah's system was very organized. He knew exactly where everything was whenever it came to reassembly at the new location. It was amazingly STRESS FREE on my end. There are three miniscule inconveniences that I faced throughout the move. The biggest downside was to avoid an additional fee, payment was limited to apps (Zelle, Cashapp, and Venmo). This made it harder for me to navigate; however, Brandon was very understanding with the issues I had making the deposit. The second challenge was how fast the moving team departed to get to my new place. Traveling 9 hours by myself was difficult in the time they proposed; however, they were very flexible, and we worked out an alternate timeline that allowed me to get some sleep. The final small unfortunate issue was the front glass pane on my curio was cracked during transit; however, Brandon offered a very fair refund for me to have the glass repaired. All of my other belongings arrived in great condition. All in all, I have dealt with many terrible movers, but that was not my experience with Pack Mule Moving and I would absolutely use them again. They may be more expensive than other movers in the area, but they are absolutely worth the extra cost.

They helped me move last month and did an excellent job. There were 3 stops for the truck to make,…read moreand there was no furniture or boxes lost or items broken during the entire process. They actually finished sooner than the estimate which allowed me to pay even less than I was quoted. Highly recommend.

Cardinal Moving provided great communication! They called me back quickly after my origina online…read moreinquiry, but without blowing up my phone with constant communication, as some other businesses did. The quote was clear-cut and simple. Once the movers came by, they were fast, professional, and kind, even when I had a lock-out situation. One mover even said he loves his job. He mentioned that moving can be a stressful time for people, and he takes pride in making it easier and seeing people start a new chapter in their life. What a sweet sentiment!

I'm really frustrated with Cardinal Movers today, and I feel compelled to share my experience. They…read morecouldn't even get my couch out of the apartment at all, which is heartbreaking since I bought it less than a year ago for $1,000. Now, it's damaged, with torn fabric exposing the wood frame, and dirt marks all over it, yet it's still stuck in my old apartment. I'm devastated. Not only did they break my lamp, but they also tried to hide it. When I asked one of the movers if it was broken, he awkwardly held the two parts together as if it was still fine and just said, "Ugh, I don't know." I pointed out that it was clearly broken, and it was only damaged because they were carelessly throwing my stuff from the first floor to the second. They also lost the shelf brackets for my glass cabinet. I explicitly told them when they started moving it that the brackets would fall out. They took them out and now they're MIA. While I was told they'd buy new ones for me, I've since learned they're out of stock. It's just frustrating that they didn't take better care of my belongings. Despite clearly instructing them on where to place my furniture in my new place, they dumped everything in the living room. At one point, they even tried to push my TV up over their heads to the second floor, but thankfully one of the movers realized that wasn't safe and had them walk it up instead. I had an issue with one of the movers, but when I brought it up to the Assistant GM, he dismissed my concerns, insisting that the mover was an "upstanding" employee. I told him that wasn't my experience at all. The mover had been visibly annoyed the entire time, telling me it's stressful for me but even more stressful for them. I don't care--it's your job to handle this professionally! What upset me the most was the rude and passive-aggressive attitude I encountered throughout the process. I definitely won't be using their services again. I feel like my concerns were completely disregarded. When I asked for a receipt, one of the movers simply said, "I don't know," and shut the door in my face. He even snatched my debit card from my hand, and when I pointed it out, he dismissed my feelings by saying it was "pathetic" that I thought he snatched it. My partner witnessed the whole thing, and we were both taken aback by the lack of professionalism. I'm really upset about how I was treated today. I deserve better service, and so does everyone else.

We had a great experience with this business. Victor was very responsive and professional in…read moresetting up the move. Christian and Austin were amazing on moving day, They remained positive, respectful and cheerful throughout a long move on an extremely hot day. I highly recommend this company!

Asked for the 2 movers I had before. He said sure. Instead, I got him, his friend, and his cousin…read morelast minute since one called in sick. He still charged me the rate for 3 "professional" and "experienced" movers. He spent the first 15min after signing the contract on the phone. Then disappeared again for a good hour throughout the move on the phone. Took additional 15min outside calculating the end total and charged me that 15min after they were done. They spent an hour getting one piece of furniture down the stairs. Victor, being a novice himself, coaching them for said hour. I asked for three to speed the process along and I got one person standing there doing nothing other than listening to Victor "training him" on his first paid move. Completely ripped off, and he knew very well, but nothing you can do in that situation. They were slow and deserved a couple beers and pizza for the move. Nothing like what he charged. He should have said from the beginning, that he was unable to get you my experienced movers, but we can make this happen at a price they were worth rather than gauging and taking advantage of my older parents having to move right away. Absolutely do not recommend him. His experienced movers must have left the company.

I hired these guys in 2021 for a move from an upstairs apartment to a downstairs apartment. I had…read moreseveral car wash coupons in my top Chester drawers. I checked after they left and the coupons were gone. Hired them again in 2022 to move into a one bedroom apartment in St Matthew's. When they got there they did not give enough time to direct them where I wanted things, they broke one of my lamps, and I lost a box with pictures and 3 small mini cameras. My last move, I used a moving organizer She used these guys. When we got to the new apartment, again I went into my bedroom and checked my two Chester drawers. Again, the drawers had clothes stuffed into drawers they did not belong in, a pair of jeans that should have been with the clothes in the walk in closet, and they spilled a large bowl of change I had in my Chester drawers. Don't use these guys. Untrustworthy and the owners / office are no help.

It started out pretty good in that Corey, one of the owners, contacted me right away and wanted to…read morecome over to see exactly what needed to be moved to Indianapolis. I did have a bill of lading from one of the big boy moving companies so he would have an idea of the size of the load. I was able to give him the weight of the load as well as the cubic feet of the load that the national moving company had in their truck. I did explain since i had been in Louisville I had purchased new washer and dryer, a new couch, a new chair and a new table and chairs for the kitchen. He walked the house and saw what I had which most of it was still boxed from my previous move in October of 2022. He stated that a 26-foot box truck would easily accommodate my household belongings. At first he quoted me an hourly rate of $50/hr for his people to pack and load then unload. Then he quoted me a hard number of $4,300 to pack, load a 26 foot truck, drive it to Indianapolis, unload and assemble items like beds, tables and such. I received another quote from a local mover which was a little lower but since Corey seemed more professional and seemed to know what he was doing I chose Alpha Moving. The three guys showed up pretty much when scheduled, one was a little late but we all got into packing the boxes I had saved from my previous move. I was working and packing as much as they were. I bought the three of them lunch and we got back at it. Afterwards I gave them all a $20 for their efforts. On the moving day they were supposed to return between 9 and 10 AM. Robert, one of the other owners, called me at about 9:20 to say that U-Haul did not give him any blankets and that he would need to return to the U-Haul store to get some. (My thought was, wouldn't you notice that before you leave the store and not while you are driving to my house? How does that happen? Did he stop for breakfast and look in the truck? Why didn't he notice when he was there?) Robert finally arrived after 10 AM and the guys started loading. As they got closer to the back of the truck there seemed to be more close conversations between them. They came to me and asked if I can take some items with me in my SUV which I reminded them that I had two large dogs that have been wandering around the house that I will be taking with me. Then they decided that they would place some items, as much as they could, into one of the employees cars. They finally came back to me and said that everything would not fit into the truck and they would either need to rent a trailer or they could have another employee drive his personal pick up (Ford Ranger) and fit as much as they could in that for another $300.00. I told them that I was ensured by Corey that everything would fit into a 26-foot box truck with ease. I told them that I work in an industry that when you give a price you live by it. Well Corey and Robert did not and were charging me the added $300 to get my belongings to my new house. Before we left they were sliding a glass tabletop to a desk into the truck and it shattered into over a million pieces. There was glass everywhere! It took them forever to sweep it out of the truck and on to the driveway and then pick it up off of the driveway using my broom and dustpan. We finally got all loaded and ready for our trek north at around 2 PM. I knew this had the makings of a very long day already. They offloaded the furniture first so I was able to direct where each piece was to go without issue. When they began offloading the boxes that was a different story. They had some boxes that were not labeled so they inevitably ended up in the wrong room. When they finally got everything unloaded we were all standing near the front door and I thanked them for their efforts. I gave them each a $20 again and told them I wish I could give them more but that I was still upset about being charged an extra $300 for Corey underestimating the size of the truck/equipment need to move my belongings and I was going to give each one of them a $50 bill but that they would need to see Corey for it. At that time Robert told me that it all most likely would have fit in this truck but he noticed early on that when they had started packing the front of the truck there were "pockets" and open spaces and the truck should have been packed better and "tighter" than it was. At this point one of the more seasoned employees turned around and walked out the door. I believe he was upset that Robert had just thrown him under the bus in front of a client. So we ended up settling on $300 for the cost of the glass tabletop but they charge an extra 3 or 4% if you use a credit card so they charged me $150 so my total bill was $4450.00 all in. As I have been unpacking I have noticed that one particular box is missing from my many boxes. I have texted Corey to see if either of the two Alpha employees have found the box in their vehicles but he has not responded at all in well over 72 hours which is very bad business.

I moved from Fern Creek to Shepherdsville very smoothly and easily and the guys even put together a…read morecouch for me. 5 star service!

We recently used this local company for a move. The time required was underestimated and we ended…read moreup having to pay an additional $1000. Disappointing, but it did take longer than planned. We had to sign off saying all was ok, but a closer inspection after they left revealed that they hadn't been as careful as we thought. The pics below show nicks, scratches, scuffed leather, popped veneer, etc... Absolutely none of these were there before the move. No matter who you use, don't be rushed at the end. Look hard.

Hired Clark's moving and more to move a few pieces of furniture from a friends house down the…read morestreet to ours. They put blankets around everything and even covered the door sides of the house. They were very professional from beginning to end and even worked on a Sunday,

From start to finish Leondre was professional. I had to orchestrate a Jeffersonville, IN move from…read moreFayetteville, GA so I turned 2 Yelp. Leondre had great reviews & was the 1st call I made. He was in the middle of a move & asked if he could call back. He did. Even if it was 10:00p.m. He still called back. He arrived on time moving day, loaded up & moved 'er out. My time went over by 2 hours & boy did I pay dearly but it was worth it. Leondre & Karol were careful with my furniture & stayed focused & on task the entire time. Thanks Labor Loading Hauling Moving for making my move stress free!!

This was our second move in 2 years. First from Mass to Ky, then to SC. UPack was so simple to use…read more The trailers were dropped off on the day requested and picked up right when they said they would be there. They even offered storage for up to 4 months which was a huge help in our situation. The drivers were exceptional and very friendly. A special shout out to Terry in the Florence, SC office. So friendly and so helpful with any questions we had. A truly great experience for my wife and I. Richard & Sherrie P.

We had our ReloCubes delivered and we packed them in California. They picked them up and delivered…read morein Kentucky. The ReloCubes showed up in Kentucky ahead of schedule and we called to arrange delivery. We called and set up a delivery time frame for the next day. The driver showed up on time, worked with us to get them put exactly where we wanted. All of our items were in good condition, although a little moved around inside the cube. Make sure you pack well and strap everything down and you should have great success. Relocubes were thousands less than the competitors and were a great value and great service.

Gabriel & Ronald were WONDERFUL!!! They worked hard, fast & efficiently. They knew what they were…read moredoing. If you want polite, professional and kind people to help you, call them! Thanks for hiring quality team members who have a great attitude and a fabulous work ethic.

First of all, if you've never looked for a "local mover", finding a good one is like walking…read morethrough a mine field. My daughter recently moved her furniture to a storage unit after selling her house and looking to buy a new one. Since she is single, and I'm retired, she enlisted my help getting moved. I was the primary contact for all moving issues. We used a different company (not Clean Slate) to move from her old house TO the storage unit. They were "decent" but I felt a little used and abused by their add on charges after the fact. I started looking for a different mover when it was time to move from the storage unit to the new home. All communications were via text. Clean Slate did meet another movers price and since they had so many 5 star reviews, I decided to go with them. There was one problem, they showed up an hour late. I considered giving them 4 stars due to showing up late, but that issue was offset by the quality of the two young men that did our move. Both guys were respectful and took good care of our possessions. They worked non stop for 4 hours. They even let this old man talk their ears off! I wouldn't hesitate to call them again.

first off, when quoted on the phone they said it'd likely take about two hours for a move of our…read moresize. it ended up taking EIGHT hours.. for a two bed apartment. That's with us throwing boxes and items in four loads worth of cars to save time. the price I expected to pay at the time of booking ended being only a quarter of the cost I paid. and then they encouraged us to tip them on top of it. They came late meaning we didnt get a good start to the move until after noon. they came with two guys but one guy did pretty much all the work. they knocked chunks out of the wall of the old place that I know is going to come out of my security deposit. they shrink wrapped and blanketed every thing whether it was needed or not and charged for how much they used. I'm talking a few extra hundred dollars worth of supplies that the quote had said would be included. over all I expected to pay maybe $600 and then ended up paying 1500+ since it took them the entire day to make the move

terrible! this company is a scam. do no use! they told us they would move our massage chair…read more..included in quote of $2200.00. did not move it and wanted an additional $ 500.00 to come back. it was clearly included in original quote. also did not return my calls for over a week after the initial move. really a totally fraudulent company. extremely deceptive.

Jose and Davin absolutely hustled the whole time they were here. Super polite and willing to place…read moreitems wherever you wanted. Everything was handled with care. Definitely recommend this company

I don't know where to start. We first used People Move Moving 4-5 years ago for a "down the street"…read moremove. Great experience. Movers were on time, professional, worked quickly but carefully. All of our belongings arrived safe and sound. Given our first experience, we didn't even bother quoting the move out to anyone else. We were in regular telephone communication with Daniel, their Sales and Operations Manager via phone. Red flag that we never received written follow up communication. We had a couple questions regarding heavy/large items which he assured us would be handled with the upmost care and professionalism. Specifically, a treadmill in the basement and a Big Green Egg. We were told the crew had "plenty of professional experience moving/disassembling both items". Upon arrival, the movers completed a once over of the house to develop a plan. Very quickly I was flat out told by one of the crew members that they were refusing to move the treadmill. We called Daniel and he assured us it would be handled appropriately and the tone/professionalism of his team would reflect that. It was not, in fact, handled appropriately. Fast forward to the end of the day, we required a small/quick second trip to and from for the last few items in the house. The movers were very reluctant to complete a second trip, even though that was communicated multiple times before and during the move. The business bills by the hour, so you would think this would be a somewhat common/reasonable request. I inquired about the treadmill once more and was told definitively and rudely "no" again. At this point, I had given up on receiving the help/assistance we were promised even though our invoice included "heavy item" charges. Those charges took approx. one week to be reimbursed. We are now in a dispute with PMM for reimbursement of the cost to hire a third party to move the treadmill (which I just received word from Daniel at 845am that "there is nothing we will do, it has been handled internally, please continue to follow up with our claims agency). Our move was completed on a Tuesday and I did not get around to checking the condition of the Big Green Egg until Thursday or Friday (my fault). Safe to say it's a loss. Photos attached. The professional movers obviously did not possess the requisite knowledge to move something this large and cumbersome. Over the last two weeks, I have tried reaching out to PMM via office phone, Daniel's cell phone, and email to resolve these issues and discuss potential partial refund for services not rendered. We were told this morning over the phone by Daniel that "we have fulfilled our part of the contract, there is nothing more we can do to help". Even after asking to speak to his superior, we were told "I am the highest person you are able to speak with regarding the matter". We are now at the mercy of PMM's claim agency, CSI. They have been fine to work with but it's unfortunate Daniel and his team are not able to provide any additional help/follow up to resolve this matter in a less contentious/way more professional manner. Would not recommend contracting PMM for your next move, and if you do, ensure all conversation with Daniel is documented via email. The lack of communication and tone over the phone (when they answer) has been unacceptable. My wife has filed a complaint with the BBB. Beware of the PMM team.