DO NOT USE LONG DISTANCE VAN LINES! Long Distance Van Lines is a fraudulent moving company! They are brokers, not movers! They are also knowns as Northeastern Moving and Storage and have 45 complaints filed against them on the Better Business Bureau (please see link below). The BBB has an ALERT for Long Distance Van Lines and you can see on the link below that "Northeastern Moving and Storage's" website is http://www.longdistance-vanlines.com. http://www.bbb.org/greater-maryland/business-reviews/movers/north-eastern-moving-and-storage-in-ellicott-city-md-90262667 Make sure to read the reviews on Yelp as well (see link below), as they cannot pay a membership fee to Yelp allowing them to falsify their reviews! https://www.yelp.com/biz/north-eastern-moving-and-storage-ellicott-city I was forced to cancel my upcoming move with Long Distance Van Lines as they did not follow through with their contractual obligations and misrepresented themselves. They lied about the services they would provide, and did not disclose pertinent information regarding the vehicle that would be used to transport our items. I initially booked the move with Nick and Roy who were very conniving in order to win my business. In fact, Roy went out of his way to bash the owners of International Van Lines, "stating they were brokers and that I would not want to get in bed with the owner of the company." Nick told me that "he looked up International Van Lines credentials and they were not listed as movers operating their own trucks, but instead, they were listed as brokers." Meanwhile, that's exactly what LDVL is operating as. I received a call from Lisa in their logistics department Monday morning to confirm the details of the move and she informed me that I had to make sure the building we are moving into would except an 18 wheeler to unload our items at the building. This was never mentioned to me before. Lisa told me I should have asked and that it was my responsibility to find out how the goods would be delivered. I told her that there was no way of me knowing this and she explained that we would have to unload on to a smaller shuttle if the building didn't allow for an 18 wheeler delivery and I would need to pay an additional $750 minimum. I told Lisa that Roy and Nick never explained this to me and she said, it's in the contract, which is nonsense. It may be in the contract, but it's also something that they should have informed me of since they knew I was moving in to a condo building, and they charged me an elevator fee to move in to the building, so they very well knew it was a builing. Lisa was so unbelievably nasty, and kept cutting me off. I told her I wanted to cancel the move and she told me that I can cancel, but i will not get my deposit back and I said, yes, I will because LDVL misrepresented the services and are committing fraud. I told her I would contact my bank and she said "good luck, you'll never get your money back." Another thing I learned was that you are not suppose to give a deposit for a move-this is not common practice with legitimate movers. I hung up with Lisa and immediately tried to reach Nick and Roy several times via email and by phone. They never responded to me. I have all the emails to back this up and phone records showing how many times I called! I finally reached another supervisor, Kelly and she told me that LDVL records all their phone calls and they could verify whether or not Roy and Nick told me about the possibility of having to shuttle our items. This was also a LIE, as every intelligent person knows it's extremely ILLEGAL to tape record conversations and not inform the other party. I think she used this as a tactic to scare me, but clearly, I was not scared as I wish this was the case, because then the truth would come out and expose LDVL for what liars and frauds Nick, Roy, Lisa, Kelly and every other employee working for LDVL are. I was not contacted until 3 pm today by a customer service agent, Paula. She was also extremely rude. I told her that I found information on LDVL and that are also known as Northeastern Movers, she tried to deny this, but I sent her an email with the link to prove they are the same company. Her response was, "well, this isn't your issue with us anyway, you didn't want to pay a shuttle service." She is correct, I didn't want to pay a shuttle service, because they never told me about this in advance, however, my lease is up this Monday, August 15th and I must be out of my apartment, so I had every intention of using them but their none responsiveness was also a breach of our contract and I could no longer trust them. The horrible customer service, horrific reviews/73 pictures of damaged goods on Yelp, and the Alert on BBB made me EXTREMELY fearful to use LDVL. There are several reviews about them low balling estimates and then doubling the fee when they load the truck, too, which also made me back out. DO NOT USE LONG DISTANCE VAN LINES!!!!!! read more

DO NOT USE Long Distance Van Lines (LDVL) - OR - North Eastern Moving and Storage (NEMS). They are the same company. Research them at the BBB. The original estimate for my move from Jordan (the salesperson) was $5997.80 plus another $300-$400 for my baby grand piano. I expected to pay somewhere around $6,400 for the move. I worked with Lissa to fine-tune the quote three days before my move. The quote jumped to $10,447.60. This was a 61% increase! She told me not to worry because once the movers got there and loaded the truck, it might be less. The move ended up costing over $15,000! They used countless rolls of tape, padding, etc. They showed up in two medium sized trucks. Nicoli packed one truck and began packing the second truck after the first was full. This is how he measured cubic feet. The second truck was packed more loosely than the first truck. This allowed him to charge me for cubic feet that wasn't utilized. I got ripped off. The problem at this point was that it was after midnight and I was closing on the home in less than 7 hours. I had prepacked 80% of my home and it still took them twelve hours to do the job. It was 1:30am before my wife and I could leave the home. LDVL had me over a barrel; and, they knew it. How could I possibly change movers at this point? Impossible! Before Nicoli left, he made sure I paid for everything. The sticker shock almost knocked me over! This is the classic moving company bait and switch scheme. The consumer is at the mercy of the moving company at this point. It's interesting. Before I signed with LDVL, see below what Jordan promised me all of the following: 1. ALL our movers are professionals and employees of LDVL. - LIE. My movers were not employees. My movers were hired from CraigsList the day of the move. 2. We own ALL our own trucks. - LIE. The trucks used to move my belongings were owner operated and leased to LDVL. 3. Jordan told me he had spoken to dispatch and I was reserved and guaranteed for a March 8th pick up. LIE. I was loaded from 12:30pm - 12:30am, March 9th. 4. We're different from other movers. We'll quote you a price and stick to it. We don't work like all the other moving companies and quote you a price and then once all your belongings are on the truck gouge you with a hefty increase. LIE These were my expectations and NONE of them were met because they were all lies to get my business. And, this is only the first half of the story! Alex, the driver, showed up at my address at 12:45, March 28th. He had no other movers with him. By 1:00, he had two other movers and a little while later a third mover showed up. Alex looked over the job and told me there'd be an additional distance charge of $75 and an elevator charge of $75. Two more surprises. But, at this point, that's what I expected from LDVL - fees and surprises. After considerable complaining on my part, these two fees were waived. One of the movers overheard Alex tell me about these charges and said to me, "I've never heard of a $75 elevator charge or a $75 distance charge." I said, "Are you sure?" He said, "Yeah, I work with lots of different companies and this is the first I've heard of that." Red flags went off in my head. "Lots of different companies?" I asked him, "Do you work for LDVL?" He pointed at his friend and said, "Hell no. We just got hired from Craigslist two hours ago." It was clear watching them work they weren't professionals. They were sloppy, lazy and vulgar. They complained constantly. And, by the end of the day they were telling me they'd never work for Alex or LDVL again. They scratched the walls inside the storage facility and damaged many of my belongings. I've moved many times over the years. LDVL is by far the worst moving experience I've ever had. All my expectations were missed. I was lied to. All important dates were missed. I was gouged on the cost and my belongings were damaged. DO NOT USE THESE COMPANIES! read more

Moved from Illinois to California. I was terrified from reading all the tales on the internet about stuff damaged on long moves. Jordan from Long Distance Van Lines is the sales manager who managed to convince me to try them out, and I am glad I did. Every step of the process was handled so professionally. The movers actually cared that my stuff was packed properly - they even repacked some boxes for me which they said would be unstable during the drive. The unloading was just as perfect and the guys were patient with my changes of mind in where to put things. Overall, this has been a fantastic experience and I would recommend them for any move! read more

We started researching and calling moving companies weeks before our move. Midwest Express Van Lineswas on our radar from the start because the professionalism from the customer service guys was a mark above all the others from our first conversation. The moving team actually turned up before the stated time and even helped us do the final preps and gave us some really useful advice on how to do things quicker and safer for next time. We had chosen to pack ourselves and only pay for moving but they went out of their way to check that our stuff was secure, which was a really nice gesture. A great team from top to bottom! read more

We chose Long Distance Van Lines on a recommendation from our old neighbors who had used them last year moving from IL to NY. We were moving the opposite way but our experience was just as great. Polin from the customer helpline and Nick and Andrew who were tha actual movers made everything go so smoothly that such a huge move went off without a single problem. There was a slight delay in the delivery because of rain, but I would rather they handled my stuff safely in the conditions than just rush to meet a deadline. I would recommend Long Distance Van Lines for any move and will use them again. read more

We used Long Distance Van Lines to move our 2-bedroom house from Maryland to Illinois after a friend recommended them. Pleased to say, it was a fantastic recommendation and that we could not be happier. The process started with the estimated quote, which was just slightly off the final figure. (Thanks to sales manager, Stacey for that) It was also one of the cheapest ones of the six that we obtained. Our moving guys handled all our things with care during packing, loading and unloading. Overall, we very pleased with the service and recommend Long Distance Van Lines. read more

Moved 1-bedroom apartments from Maryland to Massachusetts. I rate Long Distance Van Lines 5 out of 5. The estimate was accurate (the price was reasonable also), customer service staff were friendly and helpful, movers were quick and careful with our stuff. Jordan from the office handled all questions politely and professionally. All items were packed securely and tightly, both individually and inside the truck. Unloading and unpacking similarly well handled. No complaints with any aspect of the move. Highly recommended on all counts. read more

I have moved interstate many times and I have finally found a company that delivers on its promises. Long Distance Van Lines managed to impress me right from the first phone call right down to the final delivery and sign off by the moving crew. Nadine from their office is a wonder - managed to deal with all my questions and still find time to give extra tips and good advice. Hats off also to guys from moving team who made the move go so smoothly. I would gladly have paid more for this great group of people. read more

I used to think it was impossible to move long distance on a tight budget and still get excellent service. If you think the same, you haven't used Long Distance Van Lines yet. With just a studio apartment to move from Kentucky to Florida, I needed a quick, efficient team and Long Distance Van Lines gave me exactly that. The two-man team packed and stored everything neatly and tightly and made the delivery safely and well within the time frame. The support from the customer service guys was ace all around. read more

I hired Long Distance Van Lines to move my studio apartment from Indiana to NY.Right from the very start when I spoke to sales manager Kelli and she gave me an explanation of the process, what to watch out for and where the costs lay, I felt like I'd made the right choice. On moving day, the movers were on time which is great at such a stressful period. Alex especially was an expert packer - tied up all the loose ends and made sure everything was tight and secure. Great work read more

An office is a lot harder to move than a house - things don't just have to go into particular rooms, they have to go in particular places in particular rooms. There is a ton of breakable, fragile stuff and putting your business on hold is already stressful enough. I am glad I chose Long Distance Van Lines. They gave me prompt answers from customer service, 2 great delivery guys who worked their butts off and the perfect office move for a very reasonable price. Perfect. read more

I have moved many times in my life, but moving with Long Distance Van Lines was the best experience I have ever had during a usually stressful time. Their staff made sure I felt relaxed and comfortable throughout the process, handling everything from beginning to end. Our appraisal and quotes for the cost were fair and all of my furniture and items were transported to my new home without any issues. I would definitely recommend this company to friends and family. read more

I think Long Distance Van Lines are the perfect office movers, full stop. There were no scares/ hiccups/ lost items/ broken equipment, nothing, not even one. I still don't know how they did it, but I am sure glad that there are companies with this level of customer service and attention to detail left in the country today. I actually feel like faking another move back from Illinois to New York just to see if it was a fluke! Thanks guys, hats off to you. read more

The movers from Long Distance Van Lines are really professional and do a great job. I was only halfway packed when they arrived at the scheduled pickup time and they actually helped me when i hadn't paid for it. The move itself was smooth and went off without a hitch. My stuff arrived on time and without a scratch. The pricing is very reasonable and even the office staff are great. Recommend Long Distance Van Lines for everyone! read more

This company provided us the best moving experience. This is what a professional moving company should be like. The customer service team probably gets overlooked but I have to say that they really are the brains that make it all fall into place on move day. There was some confusion on the day which would be a huge problem but Stacey stored it all out. Thank you for your business! I highly recommend Midwest express Van Lines read more

Relocating from one state to the other can be a great experience, if you have the right people handling it. I was lucky enough to hire Long Distance Van Lines when moving from Georgia to Ohio. The relocation team came very early and professionally handled the services. Even more, every crewmember was careful enough to ensure there was no damage of property during the move. I believe it is worth appreciating them. read more

I have used a few movers in the past but nothing like Long Distance Van Lines. They are the best by far and I would recommend them on every count. I had accidentally left some valuables in a drawer and forgotten about them. The movers found the while securing the desk and showed them to me. I am so impressed by their professionalism. Everything arrived on time and the unloading was done just as perfectly. read more

The feeling is awesome. Being served by people who know what they are doing comes with several benefits. For one, you can always be certain of lovely services. That is why I sought the services of Long Distance Van Lines because I was sure they were certain not to let me down. Moving team was perfect. Guys worked hard and took extra care in packing. As a result I have everything safety at my new place. read more

The moving team from Long Distance Van Lines was awesome. Guys came on time, worked hard and quickly. They packed all my items very carefully. And took extra care about my furniture. They delivered everything on scheduled date. Nothing was damaged or lose. I highly recommend Long Distance Van Lines. read more