I was directed there to have SmartStart breath analyzer uninstalled in my Prius as a result of a DUI. When I walked in the guy didn't greet me. After an hour I asked, "How is it coming?" He replied, "It's coming." with no further information. After the transaction was completed he was walking away when he said, over his shoulder, "Sorry it didn't work out."
The same taciturn person had started the install of the SmartStart (a Nebraska, Iowa, Kansas consortium) a few days earlier. After 3-4 hours (he said he had never installed in a Prius) he said it was done and we drove to a nearby Walmart. The system would not turn on when we tried to leave and hence the car would not start. After an hour he drove over and disconnected the equipment, then spent another hour figuring out that there was a defective relay. That was the reason we decided not to use SmartStart: shoddy hardware, shoddy software and shoddy system design! read more