The doctor my husband saw was great. The problem lies with the Billing Department. An overpayment on the account was made in April......and still no refund. First it's 6 week to receive the check, then it's 2 more weeks, then it's the check is on it's way, then it's the check hasn't been mailed, then it will be sent out Friday, July 26th and still no check. The Supervisor Anna in billing has been contacted four times and she says there is no one to talk to but her. She finally gave us a check number to watch for - still watching! How in the world do you get money back they should not have kept in the first place? Shame on us for paying the invoice promptly and actually more than was due. read more

Rude staff. People started working on me without telling me their name or what they were doing. Dr Seeds was ok, but I don't think he checked the lengthy health history form or my list of allergies. There was no discussion of risks of the procedure I was about to undergo. When I called back because I was in pain, the receptionist actually laughed while explaining that the pain was normal! Just horrible. read more

As a general manager of a medical facility and patient advocate, I will try to make this feedback as constructive as possible. I saw Dr Krogan for a knee injury that happened 6-8 weeks ago. I didn't go in right away because I know knee injuries can take time to heal as a weight bearing joints but the pain and weakness was increasing instead of decreasing. I explained that my knee locks and gives out when going down the stairs, which has resulted in falls as well as extreme difficulty/pain getting out of chairs and up from the floor. It has interfered with every aspect of my life and work and has ended many days in tears. I continued to explain how I had been trying gentle exercise but even walking on flat surfaces led to swelling and pain to the point I would sleep on the couch instead of going upstairs. It didn't seem that he listened to any of it.My husband agreed it was as though he had ear plugs in when I was speaking or simply didn't believe me. He recommended doing squats, leg presses and stair climbers after I just told him I couldn't do any of that. I didn't come in asking for pain meds or time off work, so there was no reason for me to be lying. I clearly had given it time to improve and it isn't. He kept using the word "conservative treatment" but never took the time to involve me in the treatment plan at all. When I do Dr. reviews, I find that as being simple arrogance. He then said we can do an MRI but in the same breath said the results will be skewed do to a knee surgery I had over 15 years ago. That leads me to believe that regardless of what they see in the MRI, he plans to be "conservative." I am 34 years old with no knee pain in over 15 years and should be able to carry my baby without fear of dropping her. At the very least, I strongly feel I should have been SPOKEN WITH instead of being SPOKEN TO. As educated patients, we deserve the common curtsy of being involved. I value Dr.'s opinions highly but not at the expense of not being seen as a person with varying needs and lifestyles. When I say something is dangerous or painful, I don't want that to be my treatment plan. Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Horrible. The doctor I saw was arrogant and the staff (Sharon) was snotty and just completely rude. Everyone seemed to hate their job and treat the patients with utter disrespect. I can't believe that "professionals" would act this way. They also have no idea what they're doing in the billing dept.. they billed the wrong insurance company and caused a lot of problems for me. I had to walk the billing dept. through it over the phone so it was done correctly. read more

Not impressed at all with the Doctors and the clinic in general. When I first called, the lady was so rude to me (because I have aphasia and speak slowly) and she kept cutting me off and talking over me! When I arrived for my appointment, I waited less than 15 minutes which seemed good, but then the actual doctor came in. He lasted less than five minutes with me and grandly announced he would not prescribe me a painkiller because "doctors get in trouble for prescribing too many" but he said I need to "make do" with Tylenol. I have just moved across the country with this injury, recovering from my previous stroke and have never had any issues with addiction to anything!! He wouldn't even offer an alternative and scoffed when I mentioned medical marijuana as a possible alternative.What if this was his wife, sister or daughter? I bet he would be outraged at their treatment and wouldn't stand for it! I started sobbing and he just left the room. The office staff was kind while I was crying--and for all this, I was charged the EXORBITANT fee of $300 for less than 1/2 hour total and no relief in sight. I will not go back; I will not recommend.. They do not care about the patients, so I will be seeing another orthopedic surgeons group to help with my issue.Seriously. I get that doctors are very smart and their time is crunched by many things but if you don't care about your patients why do the job? You should be ashamed for how you left me read more

I don't recommend going here the billing department is horrible I've been waiting 4 months for a refund that I STILL haven't gotten. I sit in the waiting room for 45 mins then they take me back to a room and I sit there for another 20 mins. I have to plan my whole day over the doctors appt. because I know it's going to be a while. I wasn't happy with the doctor because he kept pushing more and more cortisone shots even though I got no relief with the first one or do surgery that was risky, Then got mad when I tried to voice my concern. I'm glad I got a second opinion from a different doctor. read more

I saw Dr. James Seed for ongoing wrist pain, he spent about 5 whole minutes in the room with me. While telling him about my pain he cut me off saying he would not prescribe me any narcotics. I not only thought this was very rude but disrespectful. I hardly even take advil. I got no relief for my pain. Do not see this doctor. read more

Never will I return to this office. Front desk lady very very rude. She shouted at me at the front window after I relayed to her what my insurance company told me. She didn't agree with them and asked me why I was there! I was in the waiting room for 1/2 hour listening to her complain about coworkers and patients. Other staff members in the office joined in. Very unprofessional and unpleasant. She even used names in her gossip/gripe conversations. After I saw the doctor and checked out I witnessed her answer 2 incoming calls from patients. She was very rude and demeaning to them! Awful. read more

Midwest Bone and Joint in Algonquin was the worst experience I've ever had going to see a Dr. After two visits the only thing the Dr. would say to me is take Aleeve (which didn't help by the way). Ive had pain for 4 months now and there seems to be no relief. Not only did he not treat me properly, but even after insurance i still had to pay almost $600 out of pocket. Paying the bill is also a hassle they don't have online bill pay, don't take checks, no american express (ever hear of the 21st century?). read more

The staff was extremely rude and not helpful. We waited nearly an hour after our appointment time and we were an 8:30 AM appointment! The exam room was freezing and the nurse said the rooms needed to be cold so the staff didnt get too warm running from patient room to patient room (um, what happened to the patient being the customer?!). The dr. was rushed and also rude. He treated my 8 year old very abrupt and bent her broken finger with force and without warning. For the approx 7 minutes I saw the dr. they charged me $875 for his consultation. $875!!!! It seems like insurance fraud to me. I would NEVER EVER EVER go to this practice again!!!! read more

Very well organized. The staff instructed me to fill out the forms and print to bring with me to my appointmemt. They even gave me the direction to their office. My visit to this location was a breeze and the staff are very professional. Dr. Michael Kogan explained everything to me and treated me right away. read more