This dealership is permanently CLOSED. Shane and family called it quits at the first of the year.

Just an FYI, I talked to service two days ago to find out if I needed an appointment to mount and balance 2 tires (off bike). Gentleman said no problem just come on by no appointment needed. I told him I was coming from out of town and needed to confirm they would do it (otherwise I'd make other plans). He confirm it would not be a problem. I show up today -Sat (from Maryland) and the gentleman refused to do it... Claims Daytona week and they are too busy. I try to give businesses the benefit of the doubt but in this case it rubbed me wrong. (Especially now that I can't get my bike on the road). Thought I'd share it. read more

Customer Beware! I don't know what happened to this place!!! I have been using Midway Yamaha for a couple of years now after a friend recommended it to me as a friendly, honest, family business. All was well until January last year when I ordered a part I needed for my bike and very soon there after (within 30 days) no longer needed the part and asked if I could return it. I was told by Shane that they could only return items once a quarter and the next time would be in a couple of months and that there would most likely be a 20% restocking fee which I completely understood. We agreed that I would bring the part back in a couple of months closer to the next quarterly return time. A few months after I returned the part to Midway I went in for a tire and oil change and inquired about the returned part. I was told again by Shane that he was working on it and was waiting to hear from Yamaha. He told me that he would call me as soon as he heard something. I waited again until late September with not a single call from Midway so I called them and spoke with Shane again. I let him know that I was not happy with not receiving any communication on the matter and that I needed to know something or I could just go there pick up the part instead of it just sitting there. Again Shane told me that he would get on the phone to find out when he could return the part and give me a call back soon. In late December my friend who recommended me to Yamaha spoke with Susan at Midway Yamaha on the phone and the subject of my part came up. My friend told me that Susan told him she needed to contact me and get the issue figured out. Here it is now January 30, 2015 and I have not received a single call from Midway Yamaha concerning returning the part. I called them this morning and Susan took my call. She told me that they didn't have the credit with Yamaha to return the part and that the soonest she could try again would be in August. I told her that I had waited long enough and that I would be by to pick it up and be done doing business with them. I arrived at Midway 35 minutes later and picked up my part. I told Susan that this was not the way to treat a customer and that she knew that how they were treating me as a customer was wrong. My friend who recommended me to Midway Yamaha hasn't done business with them for months as a direct result of how they have been mishandling this situation and neither have I. The part cost me $200 and I know that they have already lost that and more from myself and my friends lost business. Susan acknowledged the lost business from myself and my friend as well. All I can say to a potential customer of this business is if you are simply buying something and expect it to go perfectly then you may be ok but if if you find you need true, honest customer service then you may want to look for help elsewhere. It is a shame to see a family business like this treat its customers this way. I have gone out of my way to do business with Midway Yamaha when I could have bought a part online for a little cheaper but chose to spend my money locally and support small businesses. read more

After reading about AH's experience, I could swear he was talking about Kevin Powell / Forsyth motorsports. For those of you who have dealt with them know exactly what I am talking about. Calling for parts and on eternal hold 15-20 minutes at a time between someone picking up to ask who you are holding for before putting you back on hold. Calling and going by trying to order a part only to find out constantly how crazy it has been and they forgot to order it, or while I am standing there ordering my part, they walk away to help someone else and then come back to you and apologize only to do it again. I waited a month on a part that wasn't even ordered. But at Midway, it has been totally different. Almost every time I needed something, they had it in stock. If not, it gets ordered and the phone call comes to let me know it is in every time. I tried for 3 weeks to order a taller sissy bar for my factory installed roadstar silverado back rest and you would think that would be an easy task for forsyth's parts manager(obviously he is in over his head). After no luck, and the parts manager(not mentioning Trey's name) continuously forgetting to RESEARCH it, I decided to drive to Midway Yamaha and try them out. 15 minutes after walking in the door, Shane had looked up what I was looking for and had it ordered. I was just recently at Midway picking up some trim pieces for my roadstar. When I got home, I realized that I had told them the wrong part. I picked up the phone and called Shane and told him what I did. He checked and had the right part in stocked. I had my girlfriend go back to Midway to exchange the part out. Upon her arrival, she walked to the parts counter and Jeremy exchanged out the parts and she was on her way back in a matter of minute or two. I have introduced MIdway Yamaha to a close friend, who has also had the same dealings that I have had with Kevin Powell. He now shares the same professional and courteous service that I experience every time I do business with them. You can not go wrong dealing with Midway Yamaha. read more