Originally, I would have given them fair; however, recent events have changed my mind.
I took my bike in to have the full maintenance service done, which I was told included such items as: Check and adjust valves, spark plugs, clean air filter, flush brakes, clean and lube chain, and oil and filter change. While I was there I decided to have the bike's suspension re-sprung for my weight and upgrade the valving and rebuild the suspension, since it was 10 years old.
The entire job was supposed to last 2 weeks but this turned into almost 1 month. During this entire time the price kept changing, a lot. Up, then down, backup again, back down, and finally way up. After almost a month I finally got a call the bike was ready.
Immediately upon inspection I noticed the chain was not clean and the brake fluid had not been flushed. How did I know the brake fluid was not flushed? Because the bike had the blue-colored brake fluid you can no longer purchase in the US and the shop said they didn't have any either; however, I was fine with just Motul. I also noticed they installed a K&N oil filter, which I asked SEVERAL times NOT to install because I've had one burst, two others leak for no reason, and one on my BMW just implode on itself; thus, I am completely against the use of K&N, but I was more than irritated the filter was installed and neither of them was very confident they used Amsoil 10W-40 in the bike either, so I was really not too happy but whatever.
I drove the 1.5 hours there because I was told the machine would be ready in the morning. When I get there, I had to wait over 3 hours! I get that he admitted he screwed up on installing the rear shock and had to fix it, but I even told them I was pressed for time, but I let it slide. Finally, we got to the point where I could sit on the bike and get the suspension adjusted, paid way more than what I was originally quoted, and rode home.
Now, within 30 days I noticed the K&N filter leaking, go figure, so I just changed all the oil and moved along, money wasted because someone didn't want to listen to their customer. Within the 3 months since I picked up the bike I though I noticed, from within 3 weeks of picking it up, there was a faint line on the fork tube, but moving, work, and life doesn't provide as much time as I typically need to inspect small things and especially since I paid for the suspension to be rebuilt, which should have included new dust boots and seals.
Now, less than 90 days later, my fork was leaking like mad. I noticed the dust boots were NOT new, they were reused from a 10 year old bike! At this point, I doubted they even used a new seal either. I have owned 7 bikes and put over 100,000 miles on one of them, out of all 7 bikes, never had an issue with a leaking seal, especially when you rebuild the suspension with quality, upgraded, components.
I called the shop and explained my situation and received NO CALL BACK. Three days later, I decided to call them again and was talked to by someone with an attitude about the entire situation and, while they offered to fix their crappy workmanship, they refused to reimburse for shipping of the forks, even though I can clearly demonstrate they screwed me over by not only reusing the dust boots, but also the fork seals! Someone, I have no idea why, they wouldn't think I'd look for an expert, non-biased opinion, of the situation, and was advised both the dust boots and the seals were in fact, reused from the old bike.
The new shop even advised me, since I had already purchased upgraded components, that fo $18.00 more, I could install upgraded dust boots and seals made from a higher quality, denser, stamped rubber design with a higher quality spring, as compared to the cheap, run-of-the-mill, moulded rubber, low quality spring, dust boots and seals most other shops use.
If Max Speed Cycles believes for one minute I am no threat to their reputation trackside, think again. I'll be in the CCS Florida, and CCS Southeast race clubs next year and you had better believe my opinion of their shop will not be held back. read more
