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    Midway Party Store

    2.3 (3 reviews)

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    The Reserve Steakhouse

    The Reserve Steakhouse

    3.4
    (67 reviews)
    5.3 mi

    I really wanted to love this place. The restaurant itself is beautiful, with a relaxing and upscale…read moreatmosphere. Unfortunately, the food and service did not match the setting. Our server was polite but not friendly, and not particularly engaging or helpful. She did not explain the menu, mention any specials, or offer recommendations. For a restaurant that positions itself as a fine dining experience, we expected a higher level of service and attentiveness. We started with the Ahi Tuna appetizer. It was decent, but there was so much going on with the dish that the tuna itself seemed lost. For my entrée, I ordered the Braised Short Rib. It was absolutely delicious and was the highlight of the meal. However, it was served over a fried potato component that was extremely disappointing. It was overcooked, lacked flavor, and did not complement the dish at all. My boyfriend ordered the ribeye steak. He rarely orders steak at restaurants because he cooks excellent steaks at home, but he decided to try one at a restaurant known for fine dining. Unfortunately, the steak was the biggest disappointment of the evening. It was bland and lacked even basic seasoning. The menu states that the steaks are served with the restaurant's signature zip sauce, but none was served with his meal. For a $68 ribeye, we expected much more flavor and attention to detail. For the first time ever, he did not finish his steak. When we expressed our concerns, the manager came over, apologized, and removed the steak from our bill. We appreciated that gesture and felt the manager handled the situation professionally. While the restaurant itself is beautiful and upscale, the music selection felt out of place for the fine-dining atmosphere they appear to be creating. The energetic classic rock/pop playlist distracted somewhat from the elegant ambiance and didn't match the level of sophistication reflected in the décor and pricing. Fine dining isn't just expensive food on fancy plates. It's consistency. It's a server who knows the menu inside and out. It's attention to detail. It's a steak arriving perfectly seasoned and exactly as described on the menu. It's the feeling that every part of the experience was intentional. This was a huge miss.

    This review is very close to a five star one for me, but there is one aspect that makes it four…read morestars. My husband and I went here today for the first time, to celebrate my birthday, which was a few weeks ago. Our waiter was Mark, and he was very good and attentive. I started with their Strawberry Fields cocktail, one of the seasonal ones, and my husband had the Old Fashioned - we enjoyed both. For our appetizer, we ordered the beef tallow candle... I had had a similar appetizer at Frame in Oak Park a while back, which has now closed, and it was good. I didn't like this one quite as much, but it was still good, and also came with some butter. I had the 8 ounce petite filet and unfortunately this is where I was disappointed - which is especially disappointing because this place is a steakhouse. I thought it was nice and tender, but didn't have much taste. The zip sauce provided with it was very good with it, but I always say that the mark of a good steak is if it doesn't need any sauces to go with it. My husband got the 16 ounce New York strip, and I felt the same way about that steak as well. That being said, we got the Potatoes Romanoff and the Brussels sprouts for our sides and those were both excellent. I would order both again, but the rest of their sides also looked good so I would maybe try something else. The Reserve also excels at customer service. They gave me a really nice candle as a birthday gift, and a card signed by the staff. They also brought out a rather large birthday sundae on the house, with fruit in it, and I was impressed by both of these things... I have never been to a restaurant where they give you a full-size candle for your birthday, as well as dessert! Because of this, I didn't get to see the full dessert menu, but the guests at the table next to us were eyeing the crème brûlée, it seemed. Based on this experience, I would come back here, but I would maybe get different steak or an accompaniment for it - they had seasoned butter add-ons and others, too. Overall, however, it was a very nice night out.

    Photos
    Back dining room. Booths in the back are cozy and the sound insulation is very nice for conversations.
    Back dining room. Booths in the back are cozy and the sound insulation is very nice for conversations.
    Shrimp cocktail
    Shrimp cocktail
    The Reserve Steakhouse

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    Midway Party Store - grocery - Updated August 2026

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