I went to Ford for out of province inspection and was devastated on how much it would cost to get…read moremy car insured in BC. But ALL the staff from service to sales went over and beyond to get me a new 2021 Ford Escape. You all don't know how much this means to me. I will be forever grateful. Thank you all.

Nelson Ford…read more Previously I was sympathetic to calling car dealerships stealerships. I have been disappointed by one dealership after another. Now however there is exactly one that I like. Nelson Ford had exactly the vehicle I needed; the price was very reasonable; answers to questions were gotten promptly; negotiations went as they should; minor details were cleared up quickly and without any trouble; and they even delivered my vehicle. I've never made a smoother vehicle purchase. Mark and Jerry are both respectful, effective, direct, unpretentious communicators and I really appreciate their getting the job done well. I love Nelson, my new vehicle is just right for me, and I'm so thankful to Nelson Ford. I'm a harsh judge but in this case I have to give five out of five.

Took our Yukon for a winter service, oil change, winter tires on rims and "MULTI POINT INSPECTION"…read moreon November 3 2023, "MULTI POINT INSPECTION" did not turn up anything. Cost me $125.15. I made an appointment to get my emergency brake repaired and the park assist repaired. A couple weeks later the brakes started making noise, Kalawasky had just done their "MULTI POINT INSPECTION" so I thought can't be that bad, but I called in to say the brakes were making noise, could they look at it on December 15 2023, service thanked me for the heads up and I did not think much of it. Took it in on December 15 dropped it off to get repaired. Came back a couple of hours later they had only done a diagnostic. Also the brakes were metal on metal! I asked how could this happen when I had it in last month, they'd done a "MULTI POINT INSPECTION" and nothing was noted. The Service Advisor said he would look into it. Later he told me, "It was missed." Since it was not safe to drive, called my wife to pick me up, an hour drive for her one way. I called December 20 to find out the status, was told I would have it before Christmas. December 22 Kalawaski called around 3:45, said nothing was done and it would be ready December 27 and offered a loaner car, I didn't need a loaner and I would have to drive for an hour to get it, so I didn't take it. Got it back December 27 2023 the new brakes and rotors cost us $2980.21 and the diagnostic cost us $124.00 even though they had it in their shop in November.

Great service, would recommend. Service to sales everyone was pleasant and treated me with respect.read more

Ross, Kirk and the service team at Nelson Toyota are true heroes. My car broke down unexpectedly on…read moreour trip to the Nelson area and the team got it back on the road the same day so we could travel home. The whole experience was so good, I felt like I was local and have known the team for years. They treated me with honesty and respect. Superb above and beyond experience! I highly recommend their services. Thank you to everyone!

I Emailed Derek the Sales Manager to inquire on a new vehicle, that they had advertised. He…read moreconfirmed it was for sale. I then asked for an out the door price, and never heard from him again? I guess business is so good that they don't have to return inquires? Maybe I will buy a Honda.

Dealership cancelled my purchased "lifetime oil change"......I am not sure whether the lifetime…read moreoil change was on my vehicle or my life.....either way I still have the same vehicle and am still alive last time I checked. I love my Honda but will avoid the Castlegar dealership......when looking to purchase I will be going elsewhere and now maintenance is being done with Babe's Automotive and Midtown Motors.........

I went in to have a wheel bearing fixed. Well they took the wheel apart put it back together…read morecharged me the labor but didn't fix it. Showed me an estimate of what it would cost. Yep they want to charge me 2 more hours labor to fix it. I really feel I was taken advantage of. I will not be going back there again.

Very poor experience with the sales people and manager of this dealership. Contacted 3 different…read moresales people because the first two showed no interest in our business and then the third sent us a photo of the dealership tag with the wrong price. We had them do a credit check under the false pretense of that price and then would not honour it when we were prepared to close the deal. Also planned to travel many hours to pick it up and were told the day before our trip that they needed to replace the windshield and it wouldn't be ready for another 4-5 days. Manager kept being too busy to talk to us and then couldn't be bothered to call us back. Incredibly unprofessional. The kind of treatment you would expect from a shady used car dealer.

The most dishonest car dealership we've ever dealt with. Sales manager lied with a straight face…read moreabout the price we were paying for our ordered vehicle, even had us SIGN the paper he showed GUARANTEEING that we would pay the cost of the vehicle the day we ordered it. Turns out he is really good at stretching the truth. Was told by the owner we would be given a $500 credit because we did not want the tv being offered as a promotional gimmick when a new vehicle order was placed so we selected a dashcam. But no credit was ever given, told us the dashcam was given to us at their cost..wrong again, we paid ford Canada price for it. Just a series of lies that have left a really poor taste. The excuse for the dishonesty? Was that we got a really good deal on our trade in. The rudeness of Devon the sales manager that we should "bring the car back" if we didn't like it was the final straw. We turned to Ford Canada customer care. Jason was incredible, truly cared and was appalled at how we were treated by AM Ford. he made it right by issuing us a $1000 credit, which is how much AM Ford screwed us out of. Promised the dealership would receive an internal negative review. They won't ever see our business again. Recommend that no one trust the sales managers there. The financial guy Bruce was great, he had no idea the BS going on Service guy is great too. The sales guy Ashton we first dealt with was a nice guy. Not very good with following up on emails or phone calls. LONG STORY SHORT..TAKE YOUR BUSINESS TO NELSON FORD, OR CRANBROOK OR EVEN KELOWNA. AVOID THE DISHONESTY AT AM FORD.

In the middle of our 10 1/2 hour journey, our Toyota Tacoma began smoking and we had no choice but…read moreto pull over on a highway about 30 minutes outside of Castlegar. With no cell service in the area, we eventually got the truck started and coasted straight into the Castlegar dealership. From the minute we arrived, we were treated incredibly well and were reassured that the service techs would get to the bottom of the matter and that they would have us on our way again. We are always wary of dealerships but since we still had a few hours of driving, wanted the job done right. And Castlegar Toyota did a great job of quickly finding out the issue, even calling the quick lube shop that had serviced our truck the day before to confirm their procedures and confirmed that mistakes had been made. They had us back on the road within 1 1/2 hours (with a free bbq tool too!). The cost of their services we felt were very reasonable and comparable to other shops. We're grateful to the staff at Castlegar Toyota for getting us to our destination safely.

I'm not quite sure what's up with this dealership. We are in search of a specific Toyota vehicle…read moreand I have tried emailing and visiting the dealership on several occasions and still haven't been able to speak to anyone. We stopped by again this past Saturday, walked the lot, went inside, tried to make eye contact with several employees and we weren't even acknowledged by the Customer Service desk, let alone a salesperson. This is the second time this has happened to us there. Guess we'll be visiting Nelson Toyota this weekend. Hopefully we meet someone who actually wants to sell a car there....