Do you want it done cheap, or do you want it done right?…read more As a fleet manager with over 20 years in the automotive industry, I've seen how most shops operate. Too often it's the cheapest parts, every bolt rattled with an impact gun, and training thrown out the window in the name of tighter profit margins. It's frustrating, and sadly, it's become the norm in many repair facilities. Downtown Auto is the outlier. They pride themselves on quality, and it shows -- from their thorough inspections and clear reporting to the way they approach diagnostics. They don't just throw parts at a problem. Every issue is addressed with a methodical, traceable diagnostic process. When repairs are needed, procedures and specifications are followed to the book. Nothing is overlooked. What also stands out is their commitment to training. In the Kootenays, we don't have the luxury of a large, seasoned trades culture. At Downtown Auto, they take the time to mentor new technicians, ensuring their work meets high standards. That investment pays off for customers like me. As a fleet manager, this has been a game-changer. While other shops end up fixing the same problems repeatedly, Downtown Auto fixes it once -- and fixes it right. It makes my job easier knowing the vehicles I send to them come back reliable and road-ready. So sure, you can save a little by going somewhere else for cheaper parts and speed-driven repairs -- and end up with a work order that's as hard to understand as your teenager's text messages. Or, you can go to Downtown Auto and know it's done right the first time.

They did terrible sub-par auto work. Upsold me on things my car didn't need, then they didn't…read moretighten the cap on my radiator and caused a major over heating which basically cooked and ruined the car. I can understand mistakes but then they just topped up my rad fluid and charged me for the fluid and gave me the worst attitude and tried to say I should be checking all the caps and work after they do it??? like why did I pay you? Strongly suggest staying away from this shop. They do poor work and are shady and not the type of people you want to deal with. I have 4 other friends with really negative experiences here. I'm hoping they go out of business and get run out of town.

This shop is top notch! I've had my retro 1978 VW bus serviced by them multiple times and have…read morealways been very satisfied by the quality of their service and the final price at the end of the day. They clearly have a very skilled team of mechanics working at this shop who are dedicated to helping their clients the best they can. My last service was time-sensitive as I was set to head out on a road trip within the next few days, and this shop got all the work done in time and at a very reasonable price. If you're in Nelson BC and in a bind, I highly recommend calling these guys. 5/5 stars! - Liam

From the owner: Lees Autohaus 1999 in Nelson is your source for dependable automotive repairs at affordable prices…read more Our experienced technicians work on all makes and models of cars and trucks, specializing in Asian and European imports. We understand you rely on your car day in and day out - ensure it performs at peak performance by bringing it to Lees Autohaus 1999.

These guys are the most honest and helpful mechanics I know. They always lay out what needs to be…read moredone and do it as quoted. They give you a run down on what can be left for later and never do unnecessary work. They have helped out my wife who is not car savy on a number of occasions. I will always take my vehicles there.

From the owner: At Civic Auto Repair in Nelson our skilled technicians provide preventative maintenance and repairs…read morefor all makes and models of cars and trucks. From transmission repairs to tire balancing to tune-ups, we do it all. Make an appointment or stop by and see us!

Get what you pay for EXPERTISE…read more Norm knows what is best My Silverado shifts better than new

Fixed my transmission for half of what another reputable local shop quoted me.just finished a 3000…read moremile trip no problems.

Ross, Kirk and the service team at Nelson Toyota are true heroes. My car broke down unexpectedly on…read moreour trip to the Nelson area and the team got it back on the road the same day so we could travel home. The whole experience was so good, I felt like I was local and have known the team for years. They treated me with honesty and respect. Superb above and beyond experience! I highly recommend their services. Thank you to everyone!

I Emailed Derek the Sales Manager to inquire on a new vehicle, that they had advertised. He…read moreconfirmed it was for sale. I then asked for an out the door price, and never heard from him again? I guess business is so good that they don't have to return inquires? Maybe I will buy a Honda.

Took care of me In short order. Passing thru needed help they fit me in. Quality people work here…read more Took the time to help me out. Thank you again gentlemen

From the owner: Call now for a free diagnostic. read more

Recently after camping my check engine light came on and I had to return home a couple hours away…read more I stopped here to see if they could run a diagnostic to see what might be the problem, the computers said there had been 14000 misfires so must have a spark plug issue. The mechanic checked the plugs and found one that was totally broken. He installed a used one to get me home and suggested I get the truck in for a tuneup sooner than later. I was so thankful they took care of me right on the spot. Great service in a small town.

Stopped in to have my battery cables tightened. Gary did so - on the spot- no. Charge !!!! They've…read moregot my business