Great service. Didn't need a new transmission ... hurrah!read more

From the owner: We do transmissions both automatic and standard, transfer cases, rear ends, flushes and gear oil…read morechanges. We specialize in all kinds of automotive work.

Do you want it done cheap, or do you want it done right?…read more As a fleet manager with over 20 years in the automotive industry, I've seen how most shops operate. Too often it's the cheapest parts, every bolt rattled with an impact gun, and training thrown out the window in the name of tighter profit margins. It's frustrating, and sadly, it's become the norm in many repair facilities. Downtown Auto is the outlier. They pride themselves on quality, and it shows -- from their thorough inspections and clear reporting to the way they approach diagnostics. They don't just throw parts at a problem. Every issue is addressed with a methodical, traceable diagnostic process. When repairs are needed, procedures and specifications are followed to the book. Nothing is overlooked. What also stands out is their commitment to training. In the Kootenays, we don't have the luxury of a large, seasoned trades culture. At Downtown Auto, they take the time to mentor new technicians, ensuring their work meets high standards. That investment pays off for customers like me. As a fleet manager, this has been a game-changer. While other shops end up fixing the same problems repeatedly, Downtown Auto fixes it once -- and fixes it right. It makes my job easier knowing the vehicles I send to them come back reliable and road-ready. So sure, you can save a little by going somewhere else for cheaper parts and speed-driven repairs -- and end up with a work order that's as hard to understand as your teenager's text messages. Or, you can go to Downtown Auto and know it's done right the first time.

They did terrible sub-par auto work. Upsold me on things my car didn't need, then they didn't…read moretighten the cap on my radiator and caused a major over heating which basically cooked and ruined the car. I can understand mistakes but then they just topped up my rad fluid and charged me for the fluid and gave me the worst attitude and tried to say I should be checking all the caps and work after they do it??? like why did I pay you? Strongly suggest staying away from this shop. They do poor work and are shady and not the type of people you want to deal with. I have 4 other friends with really negative experiences here. I'm hoping they go out of business and get run out of town.

These guys are the most honest and helpful mechanics I know. They always lay out what needs to be…read moredone and do it as quoted. They give you a run down on what can be left for later and never do unnecessary work. They have helped out my wife who is not car savy on a number of occasions. I will always take my vehicles there.

From the owner: At Civic Auto Repair in Nelson our skilled technicians provide preventative maintenance and repairs…read morefor all makes and models of cars and trucks. From transmission repairs to tire balancing to tune-ups, we do it all. Make an appointment or stop by and see us!

Get what you pay for EXPERTISE…read more Norm knows what is best My Silverado shifts better than new

Fixed my transmission for half of what another reputable local shop quoted me.just finished a 3000…read moremile trip no problems.

Ross, Kirk and the service team at Nelson Toyota are true heroes. My car broke down unexpectedly on…read moreour trip to the Nelson area and the team got it back on the road the same day so we could travel home. The whole experience was so good, I felt like I was local and have known the team for years. They treated me with honesty and respect. Superb above and beyond experience! I highly recommend their services. Thank you to everyone!

November 2022, I bought a used Tacoma from Nelson Toyota. There was damage to a rear fender and a…read morepart missing between the rear seat with a floor mat covering it up. The floor matt was from a different model of a truck placed there. One can only assume it was intentional as a cover up. When I brought these issues to the dealer first by phone and then by email with photos, they ignored me. Toyota Canada told me in 3 separate phone calls that they had contacted the dealer after seeing my photos and asked them to call me. The dealership did not respond. This Tacoma is my fourth Toyota and I am a fan but I will not be doing business with Nelson Toyota again.

What a wonderful place to do business with. Everyone there was super friendly, very efficient and…read morehelpful. The work they did was superb. Many thanks to everyone there, I couldn't be happier!

Great reminder system and customer service. I will always book my tire change and oil change at…read moreMidas in Nelson.

I called in wanted a new high pressure fuel. pump got them to order to be their when I showed up I…read moreasked over and over if they are shure I drop truck off get a call from mechanic that they orderd an online fuel pump and it begins so I tell them to flush it and flash if they can and ask for oil change yo take to ford to not do anything beside say it chip and tuned and they can't flash it 1360 is bill Because of learning time and not knowing diesel taking on a job they should have even took the job but lets learn with your money if u own a diesel stay away