My experience started off very well with kindness from everyone. When my vehicle showed up without…read morefeatures stated in the build sheet Champion Chev provided/sold the vehicle based off of, the nightmare began. When I expressed my dissatisfaction/concerns I was threatened to receive poor/lesser service whether it be regular services or warranty work if I was to "slam" Champion via Google review. I was lied too, I was cheated, I am actively being ignored, and I was threatened. I approached them with a solution, they refused to move from their shady ways. Regretting shopping local once again.... True shame. Not to mention them "assuming" I wanted a higher interest rate over a longer period of time, even after I was program protected to a much lower rate with the term I chose!! Then when we chose the very same term I previously selected the interest rate was still higher than what we agreed on and locked me in at! Finally after being told I was wrong and the numbers were all correct, they then called the bank and got it all sorted out. Read EVERYTHING before you sign ANYTHING, that is especially true with this establishment, very unprofessional.

Looking for great sales and service, this is the place to go. Friendly knowledgeable staff. Best…read morerates around!

My wife and I had an outstanding experience with Colville Toyota! We decided to trade in our 2021…read moreCamry Hybrid LE for something a little bigger and Kevin Smith was incredibly accommodating in showing us a Rav 4 and a Highlander. We decided that we liked the Highlander and decided to put a $500 hold payment on it while we were waiting for a balance transfer to arrive in our account. We went home that night and discussed our financial situation and decided that although we really wanted the Highlander, we probably should stick something a little less expensive for now. We then saw that they had a Corolla Cross Hybrid coming and went back the next day to express interest in that. Kevin was amazing and did not try to upsell us or talk us back into the more expensive car; he showed us the Corolla Cross they had on the lot and let us sit in the seats. We weren't able to test drive it that day because it was pending sale. We made the decision to have them hold the Corolla Cross Hybrid that they had coming for us and we made a plan to come in and test drive it when it arrived. Due to some scheduling conflicts, we weren't able to come back and purchase the vehicle for another 4 days after we initially test drove the car. Our buying experience was fantastic! Hayden, Tim, Kevin and Kelly all really went out of their way to help us get an excellent monthly payment and work extremely hard to help make our budget and financial constrictions work! In the end, we got a lower payment than we were paying for our Camry. They offered us a great price for our Camry as well! Hayden went out of his way to get us an excellent services package while staying in our budget. At no point in time were any of the Colville Toyota staff rude, pushy or unprofessional! We happily drove away in our new 2024 Corolla Cross Hybrid, and we will happily refer anyone looking for a new Toyota to the amazing, friendly staff at Colville Toyota.

Recently brought my 1995 truck in for trouble shooting. Dropped off at 8 for an appointment…read more Checked in at 12:30 and it was still still sitting in same spot. It had not been serviced yet. They gave me some lame excuse about the tech went to the high school for a presentation. What is an appointment for? Finally looked at it and it was a quick look at not what I asked for It was not detailed. I have bought 2 brand new vehicles from these people and had them serviced regularly. An apology and a no charge would of been appropriate. I will not take my truck back and after my warranty expires on my new vehicle I will go else where. Its a shame they treat regular loyal customers this way. In my opinion Toyota Colville has expanded too much and cannot properly take care of their customers.

We recently purchased a Grand Caravan from ABH Car Sales…read more After a very long search for a suitable vehicle and having very unpleasant interactions with multiple dealerships, we came across a great vehicle that was very reasonably priced with ABH. After contacting them through their online message system we were surprised to receive a phone call minutes later on NEW YEARS DAY! Perry was nothing but exceptional to work with and due to work schedules he had personally delivered the vehicle to us (3 hours away over 2 summits in the winter on his day off with his wife!) exactly as described including personally going through the vehicle while on the phone and describing everything exactly the way it was. The level of honesty and professionalism was more than a breath of fresh air. In addition, Naomi was incredibly helpful and pleasant preparing everything for a seamless interaction. We cannot say enough great things about our experience with these exceptional people and urge anyone that is looking for a vehicle to contact ABH. Thanks again Perry (and his wife) and Naomi Peter and Lorraine

Friendly but they nickle and dime you for everything. Even if they caused the problem, they make…read moreyou pay to fix it... payed for a 6k warranty and there is always something you have to pay for before the warranty will cover anything.

I purchased a 2023 Ram 1500 pickup from this dealership. It developed problem within a few weeks…read more I asked the dealership for help as they had a 12 month 12000 warranty and the vehicle still had factory powertrain warranty then they added another 5 year 60000 insurance policy to my sales contract without asking me. I did sign for it after the fact as they knew I would... When it came time for help with the bills it created I got stonewalled and still am being that. I sold it today and want you all to be very very wary of this dealership. Their 12/12000 warranty was told to me as a bumper to bumper but when it was needed it a powertrain only. I asked the GM for the aftermarket warranty contact and got stonewalled yet again... Draw your own conclusions but I would not send a soul to this dealership EVER. SHADY SHADY SHADY...

I had the absolute pleasure working with Tylor here and was blown away at the customer service…read morereceived. He was amazing and showed caring and professional behavior and was just out right tentative to everything we needed. We were buying a vehicle for our daughter and Tylor went above and beyond like anyone I have ever tried working with. Any bad thing you ever heard of regarding car salesman, Tylor was the complete opposite and all he wanted was what was best for us and our daughter. He was so easy to talk to very professional and made us feel comfortable and never once felt pushed into anything. Next vehicle will only be purchased from Tylor and anyone looking that reads this, I promise you the best most comfortable easy going car buying experience, if you work with Tylor.. Recommend 100000000%

inattentive service staff that made numerous errors and failed to remedy the issue. Not impressed…read morewith their service department or reception.

I went to Ford for out of province inspection and was devastated on how much it would cost to get…read moremy car insured in BC. But ALL the staff from service to sales went over and beyond to get me a new 2021 Ford Escape. You all don't know how much this means to me. I will be forever grateful. Thank you all.

Nelson Ford…read more Previously I was sympathetic to calling car dealerships stealerships. I have been disappointed by one dealership after another. Now however there is exactly one that I like. Nelson Ford had exactly the vehicle I needed; the price was very reasonable; answers to questions were gotten promptly; negotiations went as they should; minor details were cleared up quickly and without any trouble; and they even delivered my vehicle. I've never made a smoother vehicle purchase. Mark and Jerry are both respectful, effective, direct, unpretentious communicators and I really appreciate their getting the job done well. I love Nelson, my new vehicle is just right for me, and I'm so thankful to Nelson Ford. I'm a harsh judge but in this case I have to give five out of five.