I first came here looking for a vape back in 2020 when my best friend moved to Bend and recently…read morecame back for the same reason in April. I got a pair of earrings and two necklaces. Good customer service and good pricing!

Just going to update my review from 4 years ago. I guess they will hire any girls in hippie…read moreclothing to work here... I can only imagine why the girls that worked there 4 years ago don't anymore. I use to absolutely adore this place... The people that work there make the place... and the energy is completely off now... (there are a few girls that still work there from being the og girls).... But overall, all these little girls that work there now, totally messed up the good energy that once drew me in.

Great prices, great selection, and you even had some free stuff sitting out on a table to take with…read moreme on the way out Very friendly and accommodating staff, great vibes great store will definitely recommend to my friend!

Excellent shop ! Full of State of the Art glass, disposable vape and Kratom ! Apna Botanicals is…read moreoutstanding Kratom. Pedro is an excellent person who is knowledgeable and willing to help ! Toucan blunt wraps are super tasty organic wrap ! Give them a try for sure.

Unknowledgeable in product compatibility. Attempting to persuade me against a vape I already know…read moreand use. Why would I downgrade my RPM4 for an RPM3? My experience after visiting 3 times for one product: Went in for an LP2 coil replacement to fit my RPM4 vape. They didn't have that specific one and said that model was "crap" anyways. Ok cool, not stocked on every little thing, sure Then went back in with a different pod that's compatible with my vape, looking for an RPM coil this time. They had a box of them, already opened but there's a few sealed ones left. Yay! I'll just use this setup! Nope. I get home to find RPM3 coils, in a RPM labeled box. These are not compatible :( Went in AGAIN trying to explain the mix-up. Dude behind the counter can't tell the difference. Asks me to unseal a coil to read what it says. Now all parties can agree it's a pack of RPM3 coils in an RPM box. You know what he says? Oh, that should work, it's the same thing. Have you tried to put it in yet? Umm. No. It WAS sealed and I can tell even through the package that it is a different shape...but maybe I'm mistaken?... Get back home, empty my pod, and test the (now opened) coil. Yeah it doesn't fit. Now I have an opened pack of coils that won't fit either of my pods. They don't have any RPM coils, correctly labeled at least. And multiple trips have been for nada. 2 stars because the interior was well decorated. I also liked the upbeat energy during my first visit. If they won't accept the return after telling me to open package & test, I will edit to one star

I asked my sister to pick up a couple of RAZ DC25000 vapes, as I'm disabled and don't drive, and…read morethe store clerk talked her into buying the slightly cheaper ($3) and far inferior TN9000 series, which immediately made me sick and almost ended up in the hospital. If I am able return or exchange these crap vapes, I'll change my review.

The hours are just random, went on back to back afternoons before the closing time posted and they…read morewe just not there. I DM'd them and they said they just left because they weren't busy so not sure what kind of business they're running but I would call it bush league

Selection is wonderful, and I had an overall good experience. I Went in not knowing exactly what I…read morewanted, the staff was friendly and patient with me. I will continue my business with them in the future.

I was in town for a few days and needed something that they don't carry. But they were kind enough…read moreto recommend a shop that did have what I needed. Before leaving I took a look around the shop and was blown away by the amazing selection of fun and interesting items. Didn't take me long to find a bunch of killer gifts and toys and stickers and more gifts. Great spot. Super nice folks. Great prices.

This is such a cute store with a homey vibe. The selection may not be as vast as some corporate…read morestores, but that's to be expected when you go to a local business. The sales rep was very helpful in the explanation of the different products I was looking at. I've definitely paid more attention to other places for the same value I received here, and I'd rather spend my money locally after this experience - I don't think I'll go elsewhere. The store looks small when you walk in, but it's got an upstairs area as well so don't let that fool you! It's again, very cozy and the people working are super friendly and welcoming. It felt very safe compared to some other adult stores I've been to. I didn't feel like I was pressured into buying anything, I asked for help, I received tips and information, and I was given space to make my final decision. I highly recommend this place.

Close by, friendly staff, good priced tobacco, no complaints on my behalf ykwis? It's 19 minutes…read moreaway I picked up some 4 aces pipe tobacco for maybe a little under 10$ it's good I like it, I got 6 oz of it so it's lasted me quite a while now.

I'm from California and I love this shop. I come here every time I visit, met Chris this time, he…read morewas very knowledgeable and had wonderful customer service. He needs to be promoted to management!!

So, first things first, this is not a review of Substance as a dispensary…read more I've never bought weed at Substance and, given the fact that I'm not a smoker, probably never will buy weed at Substance. But I am a coffee drinker. And Substance has a coffee shop set up as part of their operation, right next to their dispensary on Division. And Oh-Sweet-Jeezus, the Substance coffee shop brews up a great cup of java. All the baristas are good - really good, actually - but if you're lucky, Angela (the manager) will be behind the counter. Angela does a great pour over. Seriously, her pour overs are absolutely top notch. It's also possible that the weed is top notch. I wouldn't know. But the coffee? Dammmmmnnn good.

Honestly, this place was such a bummer. We went to Tokyo Starfish the day before and had a great…read moreexperience, but we decided to pop into Substance to compare. We were in the market for thc-infused lube and saw the perfect product, it was $36 and even had a sticker that said it would be $40 other places in town. We grabbed the lube, asked for a 25 mg limeade, and made our way to the register. We inquired if they had any first time discounts - of course not. It was far from the end of the world, considering they marketed themselves as affordable. We left the store and right as we entered our car learned that we had been given the lemonade instead, no biggie but not ideal. Then we made our way back to Tokyo Starfish. The vibes were immaculate compared to Substance. Here, we bought flower because we could actually see and smell the product, and then we stumbled across the exact same thc lube, for $24. What an absolute tragedy. Overall, the false advertisement, bad customer service, and unappealing display of products will prevent us from returning again. Tokyo Starfish has our business.

Great service, great selection! Wyld brand edibles are 40% off on Friday Saturday and Sunday.read more

They are so helpful and nice. They have great suggestions and have knowledge on the product. They…read morehave great wax products.

This is absolutely a one of a kinda store. They hold some particular items that I can't seem to…read morekind anywhere else (smoke paraphernalia) and the coolest torches, lighter leashes, and some of the most beautiful crystals/jewelry I've ever come across in a shop. Might I call this place a hidden GEM? (:

From the owner: smoke this offers cigarettes, cigars.read more

A fairly well stocked store with very limited seating in the downtown potion of Bend…read more Great, knowledgeable staff.

Amazing selection of sticks and I love sitting outside. Or inside, for that matter. Stop by and…read moresupport our local B&M!