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Parkland, FL

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Midnite

5.0 (1 review)
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8 years ago

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BJ's Wholesale Club - LG TV inside a Samsung box!!!

BJ's Wholesale Club

(27 reviews)

$$

Something really fun happen to me today. On Monday my mom's TV broke so i bought a Samsung TV in…read morethis BJs in special. Taxes included was like $305, so no expensive. I schedule a pick up for the same day. We got home with the new tv and the old tv was working, so i did not open the new tv box. Today in the morning the old tv broke again. My husband got home and installed the tv on the wall when i got in the room notice the tv in the wall was LG. For a moment i thought is it worth to take the tv back, since i bought a different brand. Take in consideration the box was correct but the tv was not. I though if something happen i will not be able to return it so better do it now. We took the tv from the wall and head back to Bjs. I went to the lady and explained the situation so they start looking at the tv, the box was open in the top because we open it but it had the original tape. Then i notice the bottom did not have the original sealing. They start getting us the look, i felt like i did something, when for real the thing was done to me. They did not allow us to return the item, so i had to take the wrong tv back to my house. No money back or the tv i bought online. I had to go through the trouble of buying the tv installed, deinstalled, take it back only to take it back home, because they have to investigate what happened. The reality is whatever happened was in the store, why would i do all the back and forth for $300??. It is obvious they believe we were trying to change it for another tv or something. This is insane!!! This has never!!!!! happened to me before. BJs get your business together!! I should have come out of that store with the tv i bought or my money back. The investigation is in your side if something happened you can always remove our membership. You have lost my trust, i have had BJs membership for more than 10 years!! Way to go!!!

I love shopping at the Hialeah Gardens BJ's Wholesale Club for their quality products, great…read moreprices, and huge variety, from fresh produce to household items. The customer service has always been amazing--staff have gone out of their way to help me, and the checkout process is quick and easy, especially with their app (scan BJ card) to proceed and digital coupons will be itemized before paying. With gas discounts (if a BJ Credit card holder) and a clean, well-organized store, as BJ's gives me great value and a hassle-free shopping experience! Truly recommend this location for your everyday and business needs !

Midnite - wholesalers - Updated October 2026

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