I really hate to have to post a negative review, but I feel it is important to relate my experience…read morewith getting a clock repaired by "Back In Time Clock Repair", which is a service provided at Kathy's Kove & Kafe. The following review is my opinion of my experience in taking my grandmother's clock there to get the 8 day key winding mechanism repaired, which had stopped running. The clock had recently been hanging on my wall for several years, where it was regularly looked at and admired by both myself and my family members who remembered it hanging in my grandmother's home for over 50 years. The clock was taken to Kathy's Kove where it was looked over by Kathy and I was quoted a price of $125 for the repair. I was told that the clock would be given to another individual who does the actual repair work. I agreed, and the clock was left with Kathy. Several days later, I received a call saying that if I wanted the original mechanism repaired, it would now cost several hundreds of dollars, but that they could remove the mechanism and replace it with a quartz (battery) mechanism. I was not happy about this turn of events, but the clock has sentimental value to me, and I would like to keep it running so I agreed to have it switched over to a battery mechanism. A couple of weeks after that, I received a call that my clock was ready to be picked up. When I went to the shop, my clock was laid out on a table. The first thing I noticed was that a sizable piece of decorative molding circling the clock face was now missing. I immediately brought this to Kathy's attention, and she brushed off my concern by saying something to the effect, "Oh, it was probably like that when you brought it in, and you probably just didn't notice." OH, REALLY??? I had this clock hanging on my wall for several years, and looked at it all the time. I THINK I WOULD HAVE NOTICED A LARGE PIECE OF MISSING MOLDING BY NOW!!! I noticed that a photocopied picture had been taken of the damaged area, and stapled to the receipt I was handed when I picked up the clock. This photo was taken at some point AFTER I left the clock in their care. No photos were taken of the clock when I dropped it off, because there was no damage to note at that time! Of course, there is nothing I can do now except live with the damage, as these kinds of situations are their word against yours. They of course just claim the clock was damaged when it was entrusted to them, but I know it was not. And that is where things will unfortunately have to be left. But I can inform and warn others of my experience, and advise that if you have a clock that needs repair, especially if it is a treasured family piece that you have a sentimental attachment to, that you seek out another place to get it repaired. If you entrust a clock here, you do so at your own peril. I of course will not patronize these people again.
