I sent my lovely, expensive, favourite, navy blue with white piping Hobbs jacket to this company to be dry cleaned. When I picked it up it looked dreadful! The piping had gone a grey dingy colour and completely ruined the way it should look. I also sent an Ivory top with a black bottom dress at the same time and the same thing happened with that, the ivory top was a horrible grey. I took it back to the shop in disgust and they sent it back to the midland cleaners. The shop was only an agent and pick up point. No receipt was given or any kind of written work. The dress and jacket came back and still looked dreadful. At this point I was beside myself and asked for the business owners contact details. Well that was a waste of time and energy. He turned round and said it was a manufacturing fault and that I should send it to Hobbs to verify this. I did as he said and Hobbs said that they had had no complaints about the item and analized jacket and said that it was a dry cleaning error. When I went back to the business owner he still wouldn't accept responsibility as an error on his part and wanted to sent it to be analyzed and wanted me to pay £160 for this to be done if they felt it wasn't a dry cleaning error. This company has no customer care. I have been fobbed off left right and centre. At this point I have decided the best approach to this situation is to tell everyone of my experience and to prevent this from happening to anyone else. I went to Johnsons dry cleaners to ask for there opinion on how they would have dry cleaned my jacket and they were very sympathetic and told me that first off they would have treated it as a special item as it cost £159 and they would test it for colour run possibilities. Midland dry cleaning do nothing like this, they don't even look at the item when you take it in or ask the value of it. When I asked the owner of the business if my jacket was tested as Johnson said that they do he wouldn't answer and got quite nasty. I feel that my jacket was dry cleaned with an item that did bleed colour and that is how the piping on my jacket was discoloured and the ivory top of my dress. When I suggested this he became quite aggresive again. He will not take responsibilty for the condition of my jacket and when I asked to be compensated he still says it was not a dry cleaning error on his part. Please be warned of my experience, I will obviously not be using them again! read more