The head manager actually called me and even tho I still never for a full refund I was very happy…read morewith the acknowledgment.

Went in because I had questions and was met with a condescending and rude attitude because I did…read morenot fully comprehend how one aspect functioned prior to showing up

Recently called a few banks to figure out what I needed to do since my stepfather had recently…read morepassed away. Prime Meridian bank was the only one of the three in Tallahassee that offered condolences. Little things like that make a big difference.

The staff was nice. Everybody was pleasant and very helpful. Nice clean Bank. they offered coffee…read moreor water.

Great staff. Very helpful even when customer service was unhelpful towards me. The service I…read morereceived in the office is the reason I kept my bank account with Chase. I know the bank is down the street from FSU but more financial services should be introduced to customers who walk through the door. You all are missing out on prime selling opportunities. -James D.

Park in parking garage. Not handicapped-friendly, can use entrance facing street only. A strange…read moreset up inside. But now the only Chase Bank between Jacksonville and Slidell, LA. They are slowly growing.

Just read Art's review and have to share another side of this location. We use this location for…read moredaily business deposits. The staff knows us by name and is really great for us. We have a business account and I a personal account there as well. Never see any fees hardly unless someone gives us a bad check which is not fault of our bank. Great people and a great local company.

Poor customer service, poor attitudes from tellers. For a bank that supposed to offer some perks…read morebut when you go to use them you seem to have become unimportant to them or you are an inconvenience unless you are handing money over. As soon as I close on my new home with another bank that I ended up using with a lower interest rate. Won't even talk about that fiasco and waste of my time. it is adios. Edit: The branches were Perry and Monticello.

I love that the drive thru stays open until 4:30 Monday-Thursday! Very convenient! Courtney…read morenormally works and she is quick.

Wow! The drive through female on Thursday 4.9.25 at 10:40 was cold as dry ice. Free - "nothing is…read morefree". I never asked. At least I was only there for 30 seconds before I was shoo'd away. 4000 block N Monroe St. Tallahassee, Fl

The local credit union lacks severe advances in their offerings--especially in areas of fraud…read moredetection. I must say though, I am a fan of Mr. Byrd. He's been their front desk specialist for two years if not more--bottom line? He's they're eye candy and saving grace. His customer service is exceptional, he ensures no customer is left unsatisfied and if you so come in testy and bothered, he'll be there with etiquette and a smile to assist. Even though I cannot wait until my SUV is paid off. I will be jumping ship, FYI. Mr. Byrd is the only reason I still prefer--in bank service, his client relations is superb and he looks good-duh.Thank him and many other great employees and those interest rates for keeping Envision open--because my goodness. I will not stomach a sixth fraudulent attempt -______-. I could only fathom three stars. They all go to Mr. Byrd.

Their customer service is a joke. I needed to replace my debit card and their customer support…read morenumber kept taking me to the wrong department. The people I spoke with said I called the wrong number and proceeded to give me the number I called to get to them. One person transferred me where I waited on hold for 30 minutes while it said I was first in the queue the whole time. The second person transferred me where I waited on hold on they closed and they disconnected me. I've sent a message through the app and after a week of calling and going around in circles there's no path to get a simple replacement.

A quick shout out to Ayesha Muhammad, the branch manager at the Mahan Dr branch. She patiently and…read moreprofessionally worked with me regarding online payments for my retiree state employee health insurance. Great customer service...THANKS Ayesha!

Customer service was not good. Very long waiting time. Had to sign my name three times before they…read moregot signature on one document. Made me stand up during most of my hour visit. Would not advise anyone to do business with them .

This bank in the whole institution are crooks. They let a vendor steal my money and didn't back me…read moreup time and time again they don't back up their customers they say they do. They assure me they would but then they didn't do it. I went bank here unless MY WIFE already had the account thank heaven for other banks. I'm pulling my money Monday and going somewhere else.

I was so please with all of my interactions here at this location Mr. Mingo I believe is so…read morefriendly and understanding and overall thorough with explaining things. so in conclusion as a first time bank account owner I can say I am very pleased with my choice and I am excited to start my banking journey!