I get wonderful service if I go into the bank to get services at the Middleton branch. I also get…read moreefficient service at the drive up window. The tellers listened to my specific needs and were able to form fit the money service requests to meet our families needs. However to be fair, I travel extensively and need to do banking from other states in the US. When that happens the service goes down to one star. I have repeatedly been unable to get transactions and financial informations from the Credit Union over the phone. The staff at the call centeris ill equipped to address financial issues consistently. From now on I will take the branch number with me when I travel, because the call center consistently, I think, does crowd control and the ultimate service ends in a dead end, a huge waste of time, and frustrating .Most of the time I just love being a UW Credit Union Member. Just not when I step out of the city. While overall the Credit Union does great service, the call center should be avoided.

When things change, it is not always a good one. I had been a customer of UWCU and Summit before…read moreSummit was called State Capital CU. Back when Ron Dayne ran the ball for the Badgers. Now, this year, they get a new system. I move back, it stopped my card access to check me for fraud ID. Had to change my accounts to not get new fees. Then applying for a mortgage, I was denied a VA loan and asked to call Fairway. Nice students run it, but the mortgage is what sent me to another bank. We are told a credit union would be the best place to go. But, if Old National (Anchors), USAA, Bank of America and a few other mortgage brokers approved me at the same rate.. what gives? Please do better. I am not going anywhere, but more loyalty would be greatly appreciated

Look 4 stars for customer service at the Drive Thru…read more The young guys here dress like old school bankers - real suit coat and tie. Look, I appreciate it. Takes me to the times when I was a little girl and people dressed for work. (No, I'm not 60+) Anywhoo, they don't get an attitude when I'm making a commercial deposit and have no idea of the account number plus they have to spend extra time finding the account because there are several housed under one main account.

I've banked with BMO for about 15 years now I have both my personal and business account through…read morethem. The teller today was absolutely rude with me when I was telling her which deposit went into what account (mind you I had a post it note with the same information) when I asked her for my deposits back so got very upset and said I'm just trying to help you! Well ma'am you are being very rude and very unhelpful

My letter to the Chase branch on High Point Road:…read more I am sending this to your branch, it being the one closest to my home, and which I've visited the most. Please close both of the above-noted accounts, and provide confirmation. Both of them now have a zero balance, and there are no outstanding items remaining to be paid on the checking account. I am keeping my credit card account open, as a convenience. . . but, as has been true thus far, Chase will never get a penny from me, for interest or for any late charges. I've transferred the remainder of my consumer banking business (savings and checking) to US Bank. I've also given them the privilege of opening a sizeable new CD for me, and they'll get other new business from me as well. You see, US Bank is doing something simple and fundamental, which your company's management now finds beneath it: THEY ACTUALLY ANSWER CALLS PLACED TO DIRECT NUMBERS AT THEIR BRANCHES, AND THEY RESPOND TO EMAILS SENT TO THEIR MANAGERS. When I needed to know whether Chase offers its customers a kind of service akin to notarizing - a specialized authentication called a medallion signature guarantee (for documents related to my late father's estate) - naturally I called the direct number for your branch (which is still publicly shown on the web). I discovered that, just as the US Postal Service did some time ago, Chase now routes all calls, dialed to any of its numbers, to a central, automated clearinghouse (where, despite my savvy and persistence, I could not figure out any way to speak to a human being).* I still have the business card of the very nice individual, at the downtown Madison branch, with whom I opened my Chase checking and savings. . . so I then called the direct number shown on her card for THAT branch. Same story. Ditto when I dialed her direct number. Then I emailed her, to tell her of my frustrations and ask her to pass my comments on to management. No reply. (The message didn't bounce back as Undeliverable, so I presume it was received.) I then visited your branch, and asked a teller for one of your business cards. When I got home and looked at it more closely, I saw that the only number displayed was the same branch number I'd already called . . . and NO email address. (I spoke to a relative about all of this. She maintained that she's able to reach Chase directly, but then realized that her contacts had been about her mortgage, not as a lowly consumer banking customer.) Goodbye and good riddance, Chase. It doesn't deserve my business. Period. ___________________________________ * (Big difference, though, between Chase and USPS: Local post offices actually still have working direct numbers, specific to each branch. For those of us in the know, those offices still answer calls dialed to those numbers.)

Drive Thru stays open from 7:30am-6pm Lobby from 9a-5:30/6p…read more Decent Customer Service in the Lobby. Nice tellers.

Not quite sure what bank employees don't understand about 'it's MY money' .... MY bank account!…read more So, if I have to express to you that I don't work for you, so stop insisting that I am required to do something (preference) that I don't want to do, so be it! If you look through ALL of the paperwork for customers with accounts at the bank you're employed at, you won't find 'rudely demand that the customer must patiently wait for a paper copy of a receipt they clearly tell you they don't want or need.' It's called online banking, fyi!!!

Tried to transfer my senior mothers IRAs to Schwab, but it didn't go well at all. Called local…read morebranch in Middleton but number goes to a national call center. Attempted to make an appointment to meet with them but apparently the call center forgot to tell the local office we were coming. Got there and they had no appointment scheduled and really didn't want anything to do with us. We waited a while but after no one really wanting to help us we left. Major disconnect between whoever takes the calls and schedules the appointments. Walk ins clearly aren't wanted or accepted so don't even try.

Probably the best kept secret in personal banking. You will not find a better personal bank…read more Checks are free. On-line banking is top notch. Free OFX connections which give you the state of the art web interface. They pay all my ATM fees regardless of how much or from what bank. I never get charged fees for anything. There is no minimum balance. You get a brokerage account when you open a checking account so you can buy stock or funds if you want but its not required. You can even open multiple accounts and have them linked together which is very helpful if you have personal and business transactions. Best of all, the people at the Middleton branch are terrific. Christine will know who you are and help you with anything regarding your account. She will greet you by your first name when you call. While they provide most banking activities, they cannot cash checks or take cash as a deposit. But keep in mind you can use any ATM for your cash needs and get reimbursed for fees.

I have never been to this location, but this is a review of the phone customer service department:…read more I had some minor questions about my current motorcycle loan and decided to call their customer service line. The wait time time was around 5 minutes, which was to be expected during the middle of the day. Stephanie answered the phone and was incredibly helpful and proactive in helping me. Not only did she answer my question, but she also set me up with an online account (which is a bit more technical than your major financial institutions on-line setup; due to verification you have to call and answer a few security questions). I did not have to ask to be set-up with an account, she proactively asked, and in addition to that, she offered to assist me as I created the account! A+ service. This was the first time I called in, and I am glad that I chose summit. Thanks again Stephanie.

Summit Credit Union is not a bank. This financial institution is innacurate at everything they do…read more They make people deposit in an account their mortgage payment and that way they can count it in their deposit accounts for data until they transfer. They report account late even when you have receipts of timely payments as agreed. Their cash back they celebrate in marketing is a nightmare to get into the account. Their technology and security is awful and at least every other month ( if not often) there is an alert of some scam going on in the Internet about Summit. Don't bank with them.

Experience. Training. Compassion. Three people in the…read moreoffice with no people skills and no knowledge. Very frustrating experience. I was devastated by the loss of my husband and they couldn't have made it more difficult for me to close his very small checking account or to pay off his credit card. After 3 visits the woman at the front desk still didn't even know my name.

Welcoming branch when employees clearly care about members. Great experience all around.read more

I was a customer of Capitol Bank for 23 years. I always felt like there was a yoke around my neck…read more I received no help during covid from this bank, although I was able to get two low interest SBA loans for my S corp and my LLC, as well as grants from Dane Buy Local. They continuously set the loan renewal for short periods, charging exorbitant renewal fees. It was especially difficult during the economic downturn of 2008. They even tried to foreclose on me, even though I had never missed a payment. I went with Capitol Bank because Todd Geltemeyer, who I met through an economic redevelopment coprporation, had transferred to Capitol Bank. He eventually left, but I was roped into the loan, with little option to transfer to another bank. I have finally been able to switch to One Community Bank and have received excellent service there. I wasn't even able to access my account online with Capitol Bank, whereas, with One Community, my payments are automatically deducted and I can check my payments easily online. I would recommend going with One Community Bank for all your business needs.

The service here is always great. They treat you like a person and not just a number. They're…read morealways willing to help you work something out if their banking products aren't working for you. I highly recommend them for basic banking and mortgages. They have a great "community" touch to all their transactions. I feel better here than at a big bank. Most employees have been there 10+ years which makes developing relationships there a long-lasting experience.