I was in Sunny Acres in Chelmsford, MA for rehabilitation after a Knee Replacement. I received…read moreexcellent care and therapy during the two weeks I was there. I credit the care I received to an excellent outcome. I am going to need my other Knee replaced soon and i am hoping that Sunny Acres has an opening at that time. I would recommend Sunny Acres in Chelmsford, Massachusetts to anyone needing these services. Sandra Patterson Billerica, MA

Short staffed. My loved one got pneumonia twice. He ended up at LGH for treatment. I took him out…read moreof there.

Run away fast. Husband was there for rehab. Had a very small bed sore that could have been cleared…read morein a couple of days. Because of their neglect he had a large stage 4 ulcer. It was black skin around it red. You could smell the rotting flesh requiring a very painful surgery. He did not get the proper hydration and effected his kidneys. Nursing staff does not listen to your concerns. Ended up in the hospital for 10 days instead of coming home

2023 I typically only review when I have something positive…read moreto say, but the care of a parent is too important not to comment. In my opinion, I cannot believe this place is still operating. I would like to see it inspected as part of a 'sting' operation, for care and especially management. Some events that occurred are too disgusting to include here.'. I saved documentation in case ever needed, but was too stressed with the death of my Dad at the time, to pursue. The rehab section has somewhat better care.

I wish I could give negative 100 stars !! Beware!! Do not send your loved one here. My mother was…read morein this facility for 5 days when she came down with pneumonia. I received a call saying that she had a URI meaning a common cold. And they were going to do a chest x-ray. I asked to be called with the results and I was not the following day I called them and was told by the nurse manager the x-ray was clear. 10 days later I get a call that my mother needs antibiotics was told she had an infection. Again a URI. On the 20th I received a call from dietary that my mother lost a lot of weight she went from 115 pounds to 88.2 pounds in a matter of days. About an hour later, I received a call from the nurse manager telling my mother was only holding 70% of oxygen and she said, do you want us to keep her here on comfort measures or send her to the hospital. I said send my mother to the hospital. When she got to the hospital, I received a call from the doctor and she said I needed to come to the hospital right away. I was a bit shocked and when I asked why she asked me if I knew how serious this was. I said, as a matter of fact, I do not and then she explained to me a little bit of what was going on and said we would talk when I got to the hospital My mother had had pneumonia for two weeks. My mother was unconscious. Her kidneys had been shut down and I was told that it was very serious. I rushed to the hospital upon arrival I noticed my mother was on vancomycin. She was very allergic to vancomycin and then I come to find out that they're treating her off of the wrong chart. My mother had never been to that hospital before and didn't have a chart . We were told that my mother had from minutes to maybe a couple of days. Two days later, my mother passed away. The ER doctor also pointed out to me that my mother had a number of bed sores on her. The one on her foot was the size of a quarter and black, her kidneys were not working. So obviously the nursing home left my mother just laying in the bed and she wasn't being fed in my opinion. My mother was only 76 years old. She suffered from Alzheimer's and dementia. She was being totally neglected at this facility and it's obvious by the bedsores. Please send your loved one elsewhere

If I could give this a zero I would, work here is horrible, the mostly Hispanic staff are mean and…read morecondescending. If your thinking of working here think again.

I placed my Mother in Lifecare after the facility she was in stated that I needed to hire a Home…read moreHealth Aide to assist in her care. As part of their "sales pitch", the facility had told me they were well equipped to to take care of Parkinson's patients. They were not. When I initially placed her in Lifecare, she was 90 lbs and not eating. Lifecare put her on hospice. Within 6 weeks, she started eating again and gained weight. I cannot thank the Staff at Lifecare enough. Their care and compassion was evident each time I visited. She was always neat and clean and out and about for activities. They always kept me informed about any issues. My Mother passed away recently and I truly appreciated their kindness and understanding. Everyone from the CNAs to the nurses and doctors were excellent. Thank you again!

My father was a resident of lifecare Billerica on the Alzheimers unit . He was Non Verbal and…read moreneeded help with everything. The entire place takes your breath away immediately from urine and feces when you walk through the door , the floors all sticky, residents allowed to "shop" other residents trinkets and belongings and they never surfaced again. the nurses claimed my Dad ate but he didn't. he was malnIrish Ed . He fell several times and one time he had to go to the hospital for staples in his head , the nurses wouldn't reposition him resulting in really bad bed sores , he needed a lift when they would get him out of bed they would all fight when we visited about who was changing him who did it last , the biggest one was when two CNA used the wrong lift on my Dad , that resulted him into not only being horrified, he didn't like that lift at all , you needed to be weight bearing and he wasn't, they used it anyway as that was the closest lift for them , that resulted in our father having a broken pelvis, 2 shattered hips and his tailbone broke also . our dad was non verbal and couldn't tell anyone what happened. he was in a lot of pain , he was also DNR which made it hard for us to get him transferred, we eventually did get him transferred to Lowell General that night , the Billerica EMS came out , they tried getting vitals from the equipment lifecare had on hand , nothing had batteries that worked so they used their own equipment, the Billerica EMS took such care in transporting our father to the hospital. we got to the hospital and they ran all kinds of tests . that's when they discovered, he had a broken pelvis, 2 shattered hips and a broken tailbone. the er Dr walked in the room and he just looked at our family in shock he couldn't speak and then when he did he asked if our Dad was driving or in a bad accident? we said our dad can't walk and he certainly can't drive. the Dr told us this was elderly abuse, Lifecare had claimed our dad had a uti and we needed to report this. we did and after a long investigation the police department couldn't put criminal charges on the people that did this or lifecare because they couldn't prove that when this happened they intentionally meant to kill our Dad . our dad couldn't have surgery because of his age and all of things that were wrong he would of passed away during surgery. they made him as comfortable as they could but he was still in a lot of pain. he died a slow painful death that started on September 10, 2019 and passed away October 7, 2019 . I have had to wait all this time because we were going to go through with a civil trial. we can't do that because of the major money that is required for obtaining a lawyer, court fees, ect . so we let the case go . this haunts each of us daily of what they did to our father . I hope noone has to ever experience this k of abuse ever again. please be aware when placing a loved one in a nursing home . and certainly don't use this one .* They only got a 1 because I needed to do that to post this review.

Michelle was my physical therapist and was amazing!! I saw her for 5 months due to a shoulder…read moreinjury that required surgery and 13 screws. It was a very tough recovery, however Michelle made the recovery process easier. She's knowledgeable and dedicated to her clients. It is because of her that I was able to get thru a rough period. I can't say enough about her positive attitude and her fun sense of humor. I highly recommend Select Therapy. Everyone there is friendly and the office girls are super nice. Monica

I have been a patient of Michelle for over 4 years. During this time I had Spine surgery,several…read morerotater surgery, total Shoulder replacement, total knee replacement, Michelle is very educated in what she does. When your feeling down and disappointed with what happening to your body, she has a way of making you feel better. I had a fracture of my knee and was in rehab (which was useless, all I got from them was pain medicine I finally discharge myself and made an appointment with Michelle. After 3 months in a wheelchair I had enough of the run around with people not listening me. Michelle told me she would have me out of the wheelchair within a month. She had me out of the chair in three weeks. She built up my muscles in my legs to get me ready for surgery. I had the surgery to replace my knee. Started therapy and she said I would get rid of the walker in 4 to 6 weeks. Because of all the work she put me threw before the surgery I was walking without the walker in about two weeks. I highly recommend her . The whole business is run extremely well. Office, therapists, I would give 5 stars. I could go on an on about Michelle ,her professionalism and knowledge is amazing. Thank you Select for having all these employees in Chelmsford, ma.

I found the staff here to be excellent in every way! Very attentive and and pleasant to deal with,…read morewhich must be difficult when you're dealing with patients who are in pain and not happy to be there. The food is pretty bad, but I wasn't there for that.

Bad nurse don't come here...... very bad experience, did feel respect, and food is also very bad.read more

Proceed with extreme caution! please don't put your loved ones here. My loved one went here for…read morerehab after having surgery. he was transported there on a Friday afternoon at 3:00 pm , the place was like a ghost town. .he sat all weekend in a chair , He was not checked in that day as almost everyone had left for the weekend. He was completely neglected , when he rang for to get out of bed no one answered, he had to go the rest room , no one answered the bell , it took a long time for someone to come, he was a fall risk and was not hooked up to a bell to go off of her got up, was suppose to have compression for blood flow after surgery it was not done for days, special diet was told and he received a glazed donut with syrup , dinner was often at 6- 7pm and was awful , the food is terrible looks very scary, the hall carpet was filthy , ( had to buy food ) room was not cleaned, his water never filled, he was never checked on, they drawer blood and left the blood bandage and items they used in the counter, never changed his clothes, never washed him unless I asked. never checked on, employees sit at thedesk , the staff is very loud talking in the halls day and night , Covid was there and we were not told , a lady in isolation was two doors from my father, scary scary place. I discharged my father early and brought him home with me. please be careful , this is no longer the place your parents rememeber.Sad to say.

My grandmother was in and out of here for the last year of her life. The staff here is outstanding,…read moreRhonda, Amanda, Melissa and Elma to name a top few. I really felt like they were family! My grandmother reached the point where she couldn't move, and this team kept adjusting her, cleaning her, checking in on her every 20-30 min. Whenever we needed something they were on top of it. I am so thankful that this team is so passionate about their patients. On top of it the facility is super clean, didn't smell bam (because you know those type of places do) and there were options of places to sit besides the room. Thank you from the bottom of my heart. Ashley Norma Bob and Vanessa

I have been a client of Stoney Brook long enough to see providers come and go. I would not…read morerecommend this institution which is also affiliated with Center for Family Development in Lowell, for my mental health care. High turnover, poor medical, office, admin and medication support and communication. The center just doesn't have the staff to cover all of their clients and it is breaking the mentally ill, when it should be supporting them, during this trying time. I also agree with the other review who had a visit with a "very old man" who said she was " misdiagnosed and a drug addict" that would actually be Dr. Spurber of McLean Hospital and I can attest he is bonkers. They have one amazing NP that I have had a consult with. They now have one psychiatrist and 3 NPs, they dont really "do" on-call.

My therapist is amazing. I have been working with Ariana since the summer, and she has been nothing…read morebut motivating, encouraging, and supportive since day one. She is always accommodating to my schedule when needed, and she makes me feel comfortable talking to her about anything, she makes it feel like I am talking to a friend, but then gets me to think about what is going on in my life and work towards change. We need more therapists like her in the world :)