I've had good experiences here. They are on the ball with scheduling; I get an automated email reminding me when it's time to call and schedule a follow-up. When I called the number, I had to leave a voicemail, and I thought, "No way will I get a call back." But I did, the next business day, which impressed me. Staff for procedures are efficient and kind. read more

Awful experience with this group. I went in with some gastro issues and was told by the physician (Dr. Liu) that I was due for a 10 year screening and he would bill it as such, which he did not. I knew my issues weren't anything a colonoscopy was going to diagnose and would have declined had he not said it would be submitted for my screening. I now owe thousands for a procedure that I would have never done if I had to pay for it. I called the billing office and the woman was so rude when I explained the situation and was told that the physician knows he cannot do that. I trusted what he told me, not knowing that even if you are due for a screening, it can still be charged otherwise. In addition, I had the procedure in the hospital and they were short staffed and were trying their best but as I sat waiting, everyone could hear the nurse on the phone talking to another floor about Christopher xxxx (she said his full name) and when was the last time he used cocaine so they could determine when he could come down for his colonoscopy, completely breaching patient confidentiality. Their office staff also accidentally called me to tell me that my insurance wasn't going to cover a prescription and when I told the woman that I don't think I had a prescription for that she paused, confirmed who she was calling (which was not me) and then apologized and said she dialed the wrong number. read more

I've been using them for years. Dr. Ricci is professional, thorough and a great guy. Quality and efficient care.

My fiancé received emergency admission at Middlex hospital and apparently they contract through this practice for some services, but the insurance information was not shared to them and mailing address was incorrect. Fast forward 6-months and we receive a letter the local post office routed to us saying there is an unpaid balance of $350 + 15% collections fee. I called to update insurance information. Any questions were met automatic rude rebuttal. By the end of the call the rep was yelling at me and trying to cut me off. She was extremely rude and acted like I was being unreasonable trying to get this sorted out. She didn't even want to update the mailing address so we could receive information correctly. I would have appreciated at least some understanding that receiving a notice a bill is in collections that we didn't even know about would be frustrating and making no attempt to work with us to at least attempt billing insurance and getting removed from collection. Obviously they don't care about the bill or even attempting to bill insurance because it's already been placed in collections. read more

This will be my 4th time having this procedure done since 2008. The process from initial consultation with Mike MacDonald on one date, to having the actual procedure done by Dr. Koobatian, in-hospital, is always well coordinated, easily understood, and as comfortable as it could possibly be. Mike takes all the time necessary to inform me how it will proceed, and the pre-prep., putting any apprehension to rest, & making me feel confident about it. They always work with me to schedule the procedure that is convenient for me and my family (my son), who has to "babysit" me for the whole day. read more

Middlesex Gastroenterology Associates - Entrance to MGA. - Gastroenterologist Near Me - Middletown, Connecticut

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Dr.Rasool is wonderful, I'm an older woman and she made me feel like I was young again. She spoke to me like I'm a human unlike some doctors I've had experience with. She's very knowledgeable in her field. She gave me different options for my condition and gave me explanations for each option. She treated me with respect and answered all my questions. She went out of her way to find the best plan for me. I'm blessed to have found her, I went through 3 different GI doctors but was not comfortable with them until I came to see Dr.Rasool. I would love to thank her for expertise and everything she has done for me. read more

Since Stanley "Dr. Opalacz" retired, I have noticed that this practice has gone downhill. Both receptionists that I dealt with were uncourteous, rude and unprofessional, not even a basic " good morning". When this practice called me on the night before my colonscopy for last minute details, I made the practice aware that no one had called in the prep. The nurse at t other end couldn't believe it. I received a call to reschedule. This individual was rude and unprofessional. She attempted to blamed me by saying that I was at fault for not picking up the prep. I told her that if the practice had called it in at CVS, i would have received a ready alert, I never received one. I drove to CVS with this information. The pharmacy technician gave me a snap shot of all the meds called in for the year, guess what, no record of middlesex GI calling in any prep To CVS. I will not be returning to Middlesex GI. i couldn't find any excellence during my visit. read more

I'm not quite sure what the other people are saying but hands-down the best.. Professional and courteous have not had a problem. The staff here is great. Dr.Rasool is very professional and understood my issue while those at the ER had no idea of my condition. I want to thank Dr. Rasool for everything she's done. For taking the extra mile to explain everything to me! read more

No Results Provided To Patient. Recommend you have your colonoscopy at another provider because they do not report the results to patients. I had a colonoscopy performed in late May by Dr. Chung & was told he would call me with the results in 7-10 days. It is now almost four weeks later & no one from the practice has contacted me with the results. I have called five times to get the results and was told each time I would be called with the results, but no one has called. read more

Referral from PCP, Dr. O'Conner was fantastic. Getting into the procedure was an absolute nightmare. The Physician office and Surgery center just point fingers at one another when anything goes astray. I know some of this is due to Covid-19 and bringing Hartford Health into this just made it worst, they just continued to drop the ball. Had Covid 19 test, started cleansing and boom. Procedure was cancelled and all just point fingers at one another, frustrating.... I am now looking for another starting point, not here going to be Middlesex... Good Luck! read more

The staff at MGA is world class. You will not find better care. Thank you for your commitment to your patients.

Sadly, the review of this office is based on the incompetence of most of the staff, but there are a couple of kind and competent staff members. Julie, the office manager, is by the far the worst. She has no business working with patients. Having dealt with her on more than one occasion, she seems to enjoy screaming at patients and families and bullying them. She is supposed to help patients, but likes to blame all of the mistakes of the office on the patients. Good luck calling this office, your call will never be returned. Good luck getting a procedure properly scheduled. There are other good GI doctors in the area with great office staff and great doctors. read more

This facility is awful. I have a serious intestinal illness and the doctors and medical staff work so slowly. They treat people as if they were cattle. They never return your calls when you leave messages regarding your symptoms or tests conducted they'll just leave you hanging. I am now going to Yale digestive disease. I just started with them and can already see differences in care. They are great!! It's a drive but worth it. I would not let Middlesex Hospital doctors clip my nails!! Beware!! read more