Although it took me months to talk with someone who didn't steer me wrong, once I got hold of Tina…read moreshe was immensely helpful and everything fell into place. My doctor, Dr. Ting, is everything I could want in a doctor--knowledgeable, thorough, and compassionate. She really seems to care about her patients. I'm happy to be able to revise my review.

Routine colonoscopy. Easy peasy. My PCP prescribed, gastro health reached out , we set up an…read moreappointment. GH sent all the meds in a single package along with detailed instructions. I received periodic text messages for coordination including reminders, which is helpful for me. The prep is onerous, in particular the five day low fiber diet ahead of the procedure. But, I guess if this gives a better result, I can deal with it once every five years. I had to arrive at 7:30 AM which meant I took my second round of Sutab just after midnight. Lesson learned, never again. That kept me up most of the night giving me maybe a couple hours sleep over the previous 36 hours. I couldn't wait for the general anesthetic! The office experience was straightforward, the people were friendly and efficient. Might have been even more straightforward if ALL the forms had been available online. I'm thinking patient history form here. Otherwise, their automation was terrific. The procedure personnel were all similarly friendly and efficient. The whole thing happened quickly, no fuss, no muss. I woke up easily from the anesthetic, was able to put on my pants standing on one leg at a time. The medical staff were fully present, helpful, even kind, and answered all my questions. Nobody goes through a medical procedure for fun, but Gastro Health minimized the negatives and accentuated the positives.

Horrible experience, didn't have any instructions a week before my colonoscopy. When I called to…read moreask for instructions and what pharmacy to call in my prep; I was told someone would call me. Never happened. I called again after my prep-registration was sent to my phone. Was told my prep would be called in to the pharmacy. It was not. I went to the office the DAY BEFORE my procedure and was told the provider had not signed the order yet. I'm still waiting in the office. Just spoke to the office manager and was assured the script was sent to the pharmacy. I have grave concerns about the level of care with a place that is so mismanaged.

I am perplexed by these bad reviews. Frankly, as someone who has worked on the other side of a…read moremedical office counter, I think it's a bit silly for folks to expect to be seen immediately as if other patients aren't also due time and attention when their concerns or questions might run long, for doctors not to book out in advance, and to not have some patience with customer service folks. People are difficult to deal with, and these folks have to deal with many people who are not feeling well, who are often navigating a tangle of insurance and stressed out, and who are probably snapping at the CSR because of it. I always give the benefit of the doubt with customer service folks, especially in healthcare - it is NOT an easy job! And in my experience, I most often get what I give as far as how I am treated. As for my medical experiences, I've been an Acton Medical patient for almost my entire life, and I have had very solid experiences with them throughout - especially of late. Dr. Natalie Cohen has developed a solid and trusting doctor-patient relationship with me, making meaningful notes about our conversations so she can follow up next time, never making me feel like she is in a rush, asking about and making suggestions for the health of my whole self, and truly listening and making me feel like she is honestly invested in my well being. She's a rare breed these days when many other doctors have made me feel like they just needed to check off the boxes and get into the next exam room.

If I could give zero stars i would…read more At one point I was without insurance because i was in grad school. I asked the nurse practitioner if we could take cost into consideration for my care and she replied "there are two options I can give you my expert medical advice, or you can leave" The administrative staff is rude and unhelpful.

We just wanted to give a shout out for Radiology nurse Laura…read more On April 22 my 87 year old husband underwent a suprapubic catheterization at Emerson Radiology. His nurse Laura rated a #10 in every aspect of nursing. She had a way of blending knowledge, efficiency and kindness to make this a comfortable experience for my husband. Our thanks to her, P&K

Emerson flagged my review from years ago so I'm rewriting to clarify that I've been there, several…read moretimes. We live in town and I've had to visit multiple departments, including the ER for both myself and taking my parents. In the 10 years or so since I first left the review, I can honestly stay I stand by my original assessment. If you, literally, don't think you'll survive the drive to Lahey or Mass General then certainly go here. Otherwise, do whatever you can to get to a better hospital. Aside from my own 1-star experiences, I've heard multiple stories of similar experiences of close friends and immediate family getting grossly misdiagnosed by Emerson. Most recently they sent a friend home after a CAT scan with a "concussion" which, fortunately, the Lahey Clinic almost immediately discovered were severe brain lesions. My father was in a car accident where Emerson missed a broken back and concussion - again, fortunately, caught days later by another hospital. It's unfortunate as we live about 2.3 miles away but between our experiences and local paramedics recommending other hospitals, it's simply not worth stopping unless absolutely critical. (Side note: Yelp's, "Not Recommended" reviews for Emerson are worth a read.)

I have spoken with many patients through the town of concord. The horror stories I've heard should…read morebe public. The quality is atrocious. Atrius is a horrific place where doctors make their money and misdiagnose life threatening conditions by neglecting patients. They must be investigated.

I am taking a moment to specifically register my appreciation of the outstanding skill,…read moreprofessionalism and compassion extended to me by the Physicians Assistants and Nurse Practitioners at Atrius Health in Concord. Despite the turnover of several Primary Care Physicians, the PAs and NPs have been generous with their time and exceptionally adept at improving my health.

On April 9th of 2026, I went into Acton Urgent Care for chest pain and shortness of breath…read more Everyone there was RUDE to me; I am not trying to in anyway exaggerate at all. Most surprisingly was the medical assistant who yelled profanities at me while taking my X-Ray. He would scream and overall came off as very pissed off and aggressive. (Manhandled & basically physically moved me) I didn't care for this as my primary objective was to figure out why my lungs were experiencing pain. I do not know what this person would do, and I felt to a certain extent - abused by him. Medical professionals are also supposed to make you feel welcomed and supported through your health issues. However, this was not shown at all through my visit. The woman, who eventually came in to the room didn't seem happy at all. In conclusion, I hated this experience. The people here seem to think that they can behave however they want. There's no point in pursuing a medical career if you can't be fucking respectful. Mind you, I'm not even an adult and this is how they treat people.

Amazing care the office staff were friendly and knowledgeable. They took care of me when I had a…read moresprained wrist and foot . Xray was fast

I try and avoid urgent care centers as I prefer to see my own doctor and avoid long waits and…read morecrowding. Well that all changed today when my father convinced me to go for a three week bout of nearly every illness one can get. I was able to book an appointment for the same hour, and the front desk was super flexible when I was running late. Once I arrived, I was taken in within 2 mins and brought to a clean, private space. Aidan was amazing and truly took the time listen, ask follow-up questions, and let me know what to expect for the remainder of the visit. He is a gem and his personality helped make me feel comfortable and taken care of. Dr. Gold took the time to go through my history, every single noted symptom as well as some I hadn't even mentioned. He took his time with the physical exam, even double checking and making sure not to miss anything. They ran a rapid strep, flu, and Covid test as well as a chest x-ray on-site, with the results given within 10 minutes. My only regret is waiting as long as I did to be seen because, unfortunately, there was nothing they could treat me for. I will not hesitate to return in the future.

This place has totally changed my perspective on urgent cares. I have never once had a bad…read moreexperience here (and we've visited quite a bit!). The online reservation system works seamlessly, the staff are all incredibly friendly and patient, the Doctor's are very knowledgeable and explain everything very clearly, even the discharge notes are always so thorough. It's always very clean and everyone works so quickly to get patients in and out (but it never feels rushed either!) Very grateful to have this urgent care in the community and I highly recommend!

Great doctor. Personable, thoughtful, and kind. I feel I can tell her anything and she is not judge…read moremental in any way. She always asks how my family is doing and genuinely cares. My parents love her as well. Provides top notch care. Been going to her for over 30 years. Dr. Mehta actually taught me what a good physician is. Long ago she told me "if you do not feel you can speak openly with your doctor then he/she is not the right one for you". I will never forget those words as long as I live and she is absolutely right. There are not many doctors like her.

What a circus - and I don't mean that in a good way. The paperwork for my visit and a CPAP machine…read morewas submitted to the insurance incorrectly with my husband's name instead of my name. There was also a problem with the test results making it to the medical supply company. I have no idea which organization was at fault. However, Dr. Mehta's office was ineffective in resolving the issue. My appointment to receive the CPAP machine is today and the insurance company still hasn't received a corrected claim with my name on it. It has also been difficult to get a live person at the office. What was promised to be a few weeks has taken 6 weeks and has required countless calls to Dr. Mehta's office, the medical supply company and my insurance company.