Very professional. I had my 120,000 mile service done there. They sent me detailed information…read moreabout my car. They did not try and sell me things my car didn't need. They took stuff off my original quote because my car didn't need it. I would definitely recommend them.

Short Version: Chris and his crew are incredible. Chris went above and beyond the call of duty to…read morehelp me when I was in a predicament and needed an urgent repair. The staff was knowledgeable and friendly. Their pricing is fair and affordable. Long Version: If you have a minute to stick around, let me tell you my story so you will know how awesome this place is..... Roughly four weeks ago, on December 15, 2023, I drove from NC to Murfreesboro to spend a couple of days with family in the area. I was supposed to have a really quick turnaround. During my drive to Murfreesboro, I had a light turn on in my BMW X3 regarding my coolant. I arrived in town Friday evening and the following morning, I took my vehicle to BMW of Nashville to have the coolant checked/refilled. While my vehicle was at the dealer, they identified a leak and completed further diagnosis to determine the radiator hose needed a replacement - this was the primary radiator hose on top. The quote provided to me by the dealership to complete the repair was egregious compared to the average cost for this repair. The cost was FOUR TIMES the average cost of replacing a radiator hose. I immediately began exploring other options which is where Chris comes into play. I called ATL Total Car Care and explained my situation and the needed repair. We talked through it and Chris was willing to help me and take my car in, the same day, to assist. Chris did not have the hose that I needed in stock but said if I could purchase the part directly from the dealer, he would still handle the repair. So, with Chris' idea, I was able to pick up my car from the dealer, purchase the necessary hose directly from the parts department, and then headed to Chris' way! They close around 2 pm on Saturday from what I recall. Chris took my car in around 12:30 that afternoon - he and his team stayed past closing time to complete the repair. The team waited for me to come and pick up the vehicle and close out afterward. Outstanding service. Affordable pricing. Good People.

Went to this location for rear brake issue. The gentleman was nice, and they said they would do a…read morefree inspection. Turns out had a bad caliper, so told will need rotors as well. When I was told $768, I thought, wow high, but things change over time. Not the case, each part 2 rotors, caliper were charged double O'Reilly cost, where the parts come from, so, invoice attached: also was charged labor per rotor 49.99. Then 99.99 labor for caliper, the standard brake pad cost cost is only thing close to legitimate. Caliper was doubled as well. I asked why so high, the gentleman said its to keep the lights on, its a new building, there are costs, so that we are for people that don't have a shop to refer to. Only reason I went was due to good reviews, worked with they years ago at old location. Service rep found me in the system. Unfortunately I was stuck, an inspection turned out to be mostly apart lol. These charges are ridiculous and bogus. I warn people to be aware in doing business at this location. There's a sign that mentions 17.9 % upcharge parts /supplies, no more than 29.99. That doesnt fit either. We'll see how this lifetime warranty works out.

Horrible customer service. was told by the old man I brought my car in late. he refused to see me…read morecausing a massive accident risk on the road. Absolutely terrible customer care. i won't be back

Really Fast and efficient battery change for my 2008 Mercedes and pumped my tires quickly!read more

Highly recommend Dylan great mechanic changed front and back pads and rotors including explaining…read moreissues with my vehicle , honest proficient and mostly convenient great Cust service

My daughter is a student at MTSU. She was having issues with her heat & a/c. I called Russell…read moreAuto Care and spoke with Chris. After explaining the issue I booked an appointment. My daughter dropped her car off in the early a.m. and it was ready by noon. They had diagnosed her issue (which our local Nissan dealership could not do) and her car was ready for pick up. I went with her to pick up and they explained in detail what they did to fix. From my original phone call to pick up everyone was very polite and helpful. I will definitely use them again should she have issues with her car in the future.

We were driving to Florida from Illinois, and started having car problems. The local dealer told us…read morewe would have to wait a week for repairs. He recommended Russell's Auto Care, and right away they made us feel welcome. They fixed our car in 2 hours and we are on our way. The staff were very friendly. We highly recommend this place for repairs on your car.

this place has turned to garbage since new mechanics are in…read morethere. Dont know if its the same owner or not.

I had a fantastic experience, And save some money, Dealing with this company, And Reagan great guy.read more

Jon and Tonya were FANTASTIC! I live in Georgia but Murfreesboro is my hometown. My car broke down…read moreon Labor Day. Jon and Tonya fixed me up as soon as I could get to them, and had me rolling back home. Hometown people! I 100% recommend this auto repair shop

Jon, Tonya, and their crew of amazing mechanics are A/C heroes/legends! Recently, my Subaru's air…read moreconditioning unexpectedly went out, and they diagnosed and fixed the problem in a lightning-fast 70 minutes. You heard that right, folks--70 freaking minutes! Their skills are undeniable, and they saved me both considerable time and money. Local shops quoted outrageous prices, as well as wait times, just to diagnose my Subaru's A/C issue. Meanwhile, Jon, Tonya, and their crew of awesome mechanics fixed it entirely for a fraction of the cost and in record-breaking time. Jon--at all times--was extremely transparent about what the issue was, what parts needed to ordered, and the what the service cost would be. On top of that, customer service throughout the entire process was top-notch! I'll be shouting their praises from the rooftops for as long as I live and breathe. If you've got any auto issues, Jon's Auto Service is--without a doubt--the place you want to be!

I think I found a gem. It's a small shop, and I actually was able to talk with the owner. He seem…read moreto know what he was talking about, but never got too technical. That's what the mechanic are for. Anyways, I reached out to them via Yelp and scheduled an appointment. I was weary of auto shops. They tend to sell all kinds of services, but not this place. They asked what was wrong with my van. Based on my complaint/issue, they diagnosed the problem. After about 30 minutes, the mechanic came and talked to me and asked more questions. From what I've gathered cars are complicated, the mechanic needed more information before he was able to pinpoint the root cause of my issue. They fixed it. After taking delivery, I validated by driving for an hour or 50 miles. The codes never came back! I can pass my emissions test now. I will say this with confidence: They have earned my business! I will come again. Thanks!

Review DO NOT GET…read moreANY WORK DONE AT THIS PLACE. Let me be as direct and factual as possible. Here is why they are not a good business. - They were quick to take my nearly $1200 for an AC repair, but when it was finished, nothing had changed. Same exact problem. They were not excited to continue looking at my vehicle. Next is why: - They told me it could be up to two weeks before they could look at the problem, and I would need to leave the vehicle there in case something changed. I explained that this vehicle was how I made a living and could not afford to do that. - I asked, and tried to reason with them about this. Matt at the counter basically said he didn't care and everyone gets treated the same. Leave it or it won't get looked at. - I tried to work out a future date that I could schedule the work to be done to make right what they did not fix, and was promptly told again that they would NOT do that under any circumstances. Matt followed this up by saying a business next to him spends over $100k a year with them and they have to wait, why shouldn't I? - I further pushed to emphasize that I didn't have other vehicles to use like them and could we please schedule a time to fix what I paid for. Matt's response was "if you wanted to schedule when work gets done then you should have picked a large shop that does that. Here you just get in line and wait. - None of this was expressed to me initially and they had no problem taking my vehicle right away, but now that it isn't resolved, they will get to it whenever they can. - I even called ahead when I found the issue wasn't fixed and thought I set up an 'appointment' for Friday since I was told to bring it in Friday morning and leave it. The vehicle sat there all day and wasn't touched. That's when I got the 'we don't work weekends, but you'll need to leave it and maybe we look at it next week. Completely inconsiderate and disregard for their customers. So save yourself the frustration and a huge headache. Avoid these people at all costs. They do NOT have your best interest in mind and are not interested in any follow up work that's not a quick fix. Now I am stuck with a vehicle that has not been repaired and wasted money with them.~ Ken I.