Back around October, 2020 I had my Sienna in for a wheel alignment.
I was thoroughly impressed and satisfied with that visit.
Being a member of the "fixed income" clan, I thought I had found a shop that would look after both my vehicles with integrity and also within my budget.
Friday, April 2, 1921 I booked an appointment on your website for an LOF and tire swap (on rims) for Wednesday, April 7 for my wife's Rav4.
I received an automated acknowledgement email stating I would receive a confirmation within one business day of your re-opening.
I realize this was Easter weekend and wasn't sure if you were open Saturday or Monday.
Tuesday morning I called after NOT having received said response to confirm my appointment.
I was confused that your call centre had no record of my request, but after some research was finally assured on her part my appointment was confirmed for Wednesday, April 7 between 9:30 and 10:30 and that I should be able to pick it up around 2:00 P.M.
Wednesday morning I drop off the car and again was assured I should be able to pick it up around 2:00 P.M. I was told I would get a call once it was ready or if there were any concerns I needed to be made aware of.
After no response around 2:30 i called the shop and was concerned that at first they weren't sure which car was mine, and finally discovered it hadn't even been in to the shop yet!
I voiced my concern that we live in Lockport, and had made arrangements to spend approximately 2- 3 hours maximum in Winnipeg waiting for this 1-1/12 hour process to be completed.
We went home, totally disappointed and called again around 4:30. The car still hadn't been inside the shop yet. I stated we were on our way back into the city to collect it regardless, and were advised it was "just coming in".
When we arrived, i could see it up on a hoist being attended to. We were told they were "short-staffed" and "running behind".
Why we weren't called or texted advising us of this is beyond me.
I myself prior to retirement spent 40-plus years in the similar industry as management and always found the time to keep my customers updated.
We sat in my van on the parking lot and watched while they completed the job.
I did NOT notice the technician pay attention to the markings (L/F, R/R, etc on the summer tires prior installation as I had requested they were to be cross-rotated.
Once it was completed, we paid, they apologized and we were again given some lame excuse of being over-booked.
When we got home, we were both appalled in the manner the winter tires were just thrown haphazardly in the back of the vehicle. Scuff marks all over the sides and tailgate, even though there was a drop cloth sheet in place. (See photos)
The winter tires taken off did NOT have markings as to their position (R/F, L/R, etc)
I noticed the invoice (#37658767) is documented as a 2006 Toyota Sienna, NOT the 2006 Rav4 we dropped off. Now I'm concerned, did the correct oil filter get put on?
Both the engine air filter and the cabin air filter need attention.
Battery terminal is corroded.
Why was there no mention made?
No phone call?
Isn't it in your best interest to want to sell your customer additional items as required?
Engine oil shows almost ¾ litre over full.
Apparently. My daughter happened to stop by your shop a few weeks ago shortly after 5:00 P.M. with a low tire on her car, and was told "NO" when she asked for help with a hose to have it pumped up.
You tell me, would you really expect us back as a customer? read more