1. Midas

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Wilmington, DE

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Midas

3.4 (50 reviews)
Open • 7:30 am - 6:00 pm

Services - Midas

Tire balancing

Tire Pressure Monitoring System repair

Tire rotation

Midas Photos

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Contact point with the rear bumper and diffuser. Pictured black clip was bent and damaged.
Brendan T.

On Saturday, May 4th, 2019, I called and spoke to the manager, Charles, whom confirmed they would be capable of undertaking some exhaust work for me. Upon arriving, Charles said they were more than able to carry out what I had requested and gave me an excellent price for the work to be formed. I signed off on it and waited. During the completion and work being performed, would would have been a relatively easy installation and fabrication, turned into a nearly five hour mess and a total disaster of crooked welds, poor fitment, and the use of a tie straps just to bend everything into place due to poor fabrication, measurements, and craftsmanship. I was visibly frustrated and made it quite clear how unhappy I was with the work performed, especially since they mounted the rear muffler section back up pinching against and making direct contact with my vehicle's rear bumper and diffuser, completely crooked, and an entire side unsecure and not even installed properly to the chassis via the factory hanger and rubber mount. Rather than taking down and re-doing the sections they had fabricated with jagged welds, poor angles, and sloppy craftsmanship, they then proceeded to further butcher other sections of the axle back muffler section and tear into things further. I was told, "Oh, it's because it's aftermarket, it's hard to fit," and to just "Bring it back on Monday and we will fix it" since they took longer than expected and complained that they had already been there longer than they should be. First off, there's two sections that are aftermarket, that being a dual resonator off the main X mid pipe running from the downpipes followed by an X pipe. The poor fitment, installation, and fabrication were performed by their team and their shop, thus the poor fitment of said components are due to poor craftsmanship, not the fact that they are aftermarket components. The vehicle arrived in excellent condition with absolutely no issues to now leaving in horrible condition with damage to the rear bumper diffuser, bent and damaged bumper tabs, and a non-secured rear muffler section freely hanging and dangling on one entire side. Additionally, there are sections of the fabricated pieces and sections resting and making direct contact with the undercarriage and chassis, resulting in obnoxious vibrations and sounds throughout the cabin and exterior of the vehicle. I called on Monday, May 6th, to see when I could bring the vehicle back down to have it corrected as I was originally promised. Rather than the manager answering, another member of the team did and informed me that the only individual who was capable of welding was not even in that day, thus leaving me to further drive with a messed up exhaust continuing to inflict further damage on the rear bumper and diffuser, not even including the direct contact off pinching against the undercarriage and heat shielding or the fact it's still freely hanging on one entire side. I've reached out to corporate which then told me to file a complaint via their online form system which would be relayed to the owner of this specific location and still have received no responses. Furthermore, to further avoid any additional issues and damage, I've made the costly decision to bring the vehicle to an actually qualified welder and shop, thus rather than just fabricating and installing the minor work that I had additionally approached this Midas team for, I will now be paying out of pocket for virtually the entire exhaust to be repaired from the catastrophe generated by this Midas location. I will be taking the steps necessary to recoup costs associated with this Midas branch and the horrid results and disaster they created. Response to Business's Response: I've already filled the contact form out and still have received zero response whatsoever. The vehicle is now with an actual professional, for which I will now be needing to pay not only for the original work your team was to perform, but now to have all the damage you created repaired. The ball has been in your court and I see no attempts to even dribble it or acknowledge it being there. Update: Picked my vehicle up from the new shop. Total cost to re-fabricate and repair the work performed by Midas, along with properly install the original parts I had requested, came to $609.50. The new fabricator took pictures of the "fabrication" work done by the team at Midas, and it ain't pretty... Images attached.

New 35" tires with 18" wheels

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7 years ago

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9 years ago

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6 years ago

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9 years ago

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10 years ago

$1500 later, and my car still has the same problem. They are either dishonest or unknowledgeable.

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Review Highlights - Midas

“Nick was super friendly and even if he was in "reel in the new customer mode" he by far exceeded my expectations.”

Mentioned in 5 reviews

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Firestone Complete Auto Care

Firestone Complete Auto Care

(23 reviews)

This is one of the friendliest Firestone I've ever been to. From beginning to end the customer…read moreservice was on point. I popped two of my tires on a Wednesday morning and had to call a towing company to get my car towed to this Firestone. Of course, I called the Firestone ahead of time to check if it was OK that I sent my car over there. Joe let me know that they could start immediately working on my car even if I am not there in person and for the towing guy to just ask for him when he got there. The car would be finished by the time I could pick it up after work. Joe let me know when my car arrived, what work they would do on it, and what types of tires I needed. He was very transparent about everything they were doing to my car. He even threw in complimentary tire rotations and an alignment adjustment because I still had the warranty on my car after visiting a Firestone in Florida a few months back (they looked me up in their system using my phone number). I wasn't overcharged and picking up my car took about 5min at this location. Super simple. This Firestone turned my headache into a worry-free event. Highly recommend!

Title: Disappointing Customer Service & Unresolved Vehicle Damage…read moreI scheduled an appointment for my 2023 Camry to address a slow leak in the front driver-side tire. I spoke with Ty on Saturday, 9/19/26, and they got me into the shop on Sunday, 9/20/26 at 11:00 AM. After the technician inspected the tire, it was determined that the tire could not be repaired. Based on the remaining tread depth of the other three tires, I decided to invest in a full set of four brand-new tires instead. Unfortunately, the experience went downhill from there. When I picked up my car, I immediately noticed a fresh scratch on the driver-side door near the doorknob. I took a picture on the spot, went back inside, and notified Ty. He came out, took his own photo of the damage, and promised that his manager would call me back in a couple of days. Naturally, I never received that call. I had to chase them down myself on Monday, 9/28/26, and spoke with the manager, Rocco. After questioning me about the incident, Rocco stated he would get Tyler's side of the story and call me right back. Once again, I was ghosted. It is now Sunday, 10/4/26--two weeks after the damage occurred--and I have heard absolutely nothing. It is completely unacceptable to damage a customer's vehicle and then repeatedly dodge phone calls. If you value your car and expect basic accountability, I highly recommend going elsewhere. Kenneth Cole

Midas - tires - Updated October 2026

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