Saturday 7:30am. Took truck to Midas for an oil change. Asked to look the truck over really good.
Manager came back and told me rear diff fluid needed changed. And both rear wheel bearings needed replaced. Said it'd be done in a few hours.
An hour before close, I get the truck back, pay $600+ and drive it home and notice the brakes are "stuttering" and the rear is making an awful screeching noise.
Don't drive truck the rest of weekend. Take to Midas Monday.
Monday 7:30am. Explained in great detail, with video proof of the noise. Manager (Rick) said absolutely, they'll take care of it. Don't hear from him until I stop in that evening. Ask manager what's up and he tells me they got the wrong wheel bearings for my axle. Said they had them coming and it'll be ready by closing. I go back at 5:45pm (close at 6) and they tell me they won't have the part until Tuesday morning. I say ok and leave it at that.
Tuesday Morning. I call and get the same response. They are waiting on the part and it should be done by lunch time.
I go in around then and am told that the seal was installed backwards. Instead of replacing the bearings, they said they just swapped in new seals. Leaving, I assume, the damaged bearings in. I leave and return that evening around 5:45 to them "chiseling" the bearing race off of the axle shaft. Clearly scratching the shaft up while doing it. (Only drivers side rear) as far as I know the passenger side rear wasn't touched.
Am told by Manager that the wheel studs need replaced and are damaged (by them) and that they'll have it done first thing Wednesday morning. So I leave.
Wednesday 10:30am I call Midas and am told the studs will be there but they may have to replace the entire hub assembly.
I go into the shop at 3:00pm and tell them it needs to be done and that I'm taking my vehicle regardless. That if it has to be towed to my house that's fine and they'll foot the bill. They rushed around. Found some lug nuts that "would work." And speedily test drive the truck. Clearly with an attitude. (Tyler)
I go to leave and notice the ABS light is now on. As well as the anti slip light.
I go in to tell them, they hook it up to no avail and unhook the battery for ten mins. Battery reset doesn't work and lights are still on.
Told to come back Thursday morning when manager (Rick) is there.
Drive home..horribly loud screeching from the rear. Louder than the first time.
Thursday 7:30am On the way to the shop the driver rear wheel nearly came off. Missing a lug nut and all other nuts were hand tight only. Pulled up, manager (Rick) says "still not right?" I proceed to chew into them asking them what they've done to my truck. Manager continues to cop an attitude and gets in my face.
Tells me "I rushed them" when he told me that it would be done Saturday afternoon. Which of course it wasn't. Proceeds to be belligerent and tell me they'll fix it. I told them I don't want them touching it and would rather set it on fire than have them drive it back in the work bay and that they'll be paying for another shop to sort it properly.
He then jabs his finger at me and tells me he'll "lay me down." Looking to fight, which I'm more than happy to oblige.
Call corporate again, to no avail. GM calls me and tells me that they won't be paying for it and that if I take it someplace else that's on me. Defends the actions of manager (Rick).
Took to another shop to get a diagnosis. We shall see...
Update..
They destroyed my driver side axle. Bashed it, the axle flange and caused the wheel to not seat properly. Causing a loose wheel, which in turn destroyed my brake caliper and the mount. Not to mention the rotor.
Midas also never even touched the passenger side. As it shows no signs of tool marks or cleaning (like the other side does.) This damage also destroyed my ABS exciter.
If I could rate this -stars, I would. read more