Let me first start off by stating that I'm traditionally not the type to write reviews. I'm more apt to taking to write a bad review than I am to writing a good review. So that should tell you that something has to have happened for me to be writing this review here. Mid Valley Rooter Services: - Jonathon Fernandez What stated out as a request for a simple toilet repair quote has now turned into us having secured our go to guy for all of our plumbing services & repairs. Let me echo what some of the other reviewers have previously stated: Jonathon is a true professional who has vast experience and knowledge of his trade. He was extremely easy to work with. He's very responsive which was a real surprise to me. Most businesses give you the run around and say they'll work you into a schedule that always seems to be busting at the seams. He made me feel like my needs were a priority and that no job was too big or too small. If I needed him, he was gonna be there. I am very appreciative of the level of customer service I received from Jonathon. Day 1. we discussed my needs - I had a toilet that had a slow leak and needed to be repaired. Day 2. Jonathon was at my house ready to tackle the job. He analyzed the issue, gave me an initial assessment of the situation and then provided me a solution and a price. All of which was reasonable. We agreed to the work that needed to be done and to what he would charge me and off he went. He was very thorough in his explanation of what the issue was, the process by which to fix it, and what my options were. He was extremely patient and didn't seem to be rushed. Experiences in the past have taught me that time is of the essence. Although I know there's other work to be done, he never came across as someone who wanted to be in and out and onto the next job. He proceeded to fix my toilet and before I knew it, he was done. He was fast and efficient all of which I can appreciate. There was a time when business was done with a simple handshake. Your word was your bond and also your reputation. You trusted the people you did business with to look out for your best interest and not try to get over on you. Unfortunately those days are long gone. I'm happy to say that Jonathon is a throwback to those days. He works hard and it's easy to see that he takes great pride in his work and in the level of customer service he provides to his clients. I'm sold on this guy and on his business. He's my guy for any and all work I may ever need going forward. I would recommend him without hesitation for your plumbing services and repairs. He will go above and beyond for you just as he did for me. It's evident that every customer is important to him. You can see it in the attention he gives you and you can see it in the way he explains the problems and the solutions. He's a real diamond in the rough!! If you want the job done and done right, he's your guy!! Thank you Jonathon for taking care of our plumbing needs. I appreciate your work and if we ever have a need for plumbing services again, you're my first call. read more

Mid Valley Rooter Services - A throne fit for a king!! Job well done!! - Plumbing Near Me - Visalia, California

Be very careful. I am not sure how this company has such high rating. We had them help on a project during a water mitigation. He was repairing a slab leak and I cannot believe there are licensed. He mounted the pipe to the cabinets that were being removed, and he knew this. He also left the pipe exposed and didn't even concrete anything properly. The work that was done is completely trash and they did not deserve to be paid. They took advantage of the homeowner who didn't know any better. The homeowner is going to pursue his money back and put in a complaint in regards to the work Johnathan provided. We confronted the owner Johnathan about his terrible work and he refused to take responsibility for his huge costly mistakes. CSLB will be hearing about him. read more

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Great service. Came out after hours and showed us the problem. Recommend for any issues. read more

very grateful for the repair made on our sewer thank you so much for the hard work. Amazing valve on the entire company communication 10/10. Mid Valley Rooter !!! read more

I called to get a quote for a leaking faucet and spoke to one of their workers and he asked that I text him information and he would get back to me for a day and time of service. I text him. Never heard back. Hence, went with another plumbing company to get the job done. read more

It is fair to give an update. After 13 days, Jonathon finally called me to clarify his work done, and to ensure that I would receive my detailed invoice which would honor my 1 yr warranty. He then sent my detailed paid invoice. read more

I had hired Jon and his colleague to do a plumbing project at my house. Though in my opinion, the quoted price for the plumbing job was a bit on the higher end, I hired him anyway because of the good reviews he got. He was very professional with the work and although there was a hiccup during the job he made it right. I am overall satisfied with his work and professionalism. Thanks Jon. read more

We had our main drain line replaced. They came one day to prepare to fix our drain line but the worker left said he would return and didn't. He left his equipment and broken canopy in our lawn for days. The entire repair became too expensive. He gave us an estimate and the final price was almost doubled the original estimate. While the repair happened the sprinkler system was broken by a the repair man and was never replaced. It would have been nice for them to accept responsibility and replace the broken sprinkler line but it cost us more money to replace the sprinkler system. read more

I had a leaking shower faucet. Jonathan was able to help fix it to where it doesn't leak anymore. No more wasting water. Definitely recommended. read more

Mid Valley Rooter Services - I had a leaking shower faucet. Jonathan was able to help fix it to where it doesn't leak anymore. Definitely recommended. - Plumbing Near Me - Visalia, California

Dishonest and doesn't complete the work promised. I would not recommend this company already over a year and work is not finished with the permits signed by the city . read more

Last night (Friday), I noticed that one of the bathroom floors were flooded. Found Mid Valley Rooter Services on Yelp as I read and write reviews. Although they were unable to come the same night, Jonathan was able to direct me on what to do via FaceTime and we discovered that the toilet tank had a large crack that was causing the leak. Jonathan came out this morning (Saturday) to replace the toilet and fix a valve. He was very informative and took the time to explain everything. I am grateful that I was able to find someone to come out on a Saturday and during this COVID-19 pandemic. I would highly recommend Mid Valley Rooter Services for all of your plumbing needs. I noticed that they offer other services, so I am having him quote another job. I will be using Mid Valley Rooter Services for all of my plumbing needs. Thank you Jonathan! read more

We experienced some moderate flooding. Jonathan came ASAP and quickly diagnosed the problem and corrected it. He also educated me every step of the way explaining how the system works and how to properly fix the issue. I found him to be honest and hard working. It's a stressful situation for a homeowner to experience any kind of flooding, and my impression was that he understood that too. read more

Mid Valley Rooter Services - Flooding caused by the backup under my house. - Plumbing Near Me - Visalia, California

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Our toilets wouldn't flush on a Saturday night after plunging and snaking them. I searched for plumbers on Yelp and started calling each one of them. Some didn't answer or return my voicemails and others were too busy to come out that night. Jonathan answered my call and was able to swing by to take a look. Long story short, our sewer line was rooted out and he was able to unclog the toilets so that we could still use them, but we had to also get our old (terracotta) sewer line replaced. The whole project is finally finished and my husband and I are very happy with the job Jonathan did. He was professional, reasonably priced, and explained everything that needed to be done before doing anything and made sure we understood what he was doing and why. My husband and I are both pretty handy, but trenching our yard to replace the sewer line is outside of our abilities so we were happy to get a plumber who wanted to help us without taking advantage of us or overcharging us. Hopefully we don't have any major plumbing problems like this one again, but we know we have a great resource who will help us if we need it. read more

I requested a quote and Jonathan replied on the same day. We scheduled an appointment. He arrived on time. I ended up hiring him to fix the plumbing issue. He fixed it in one day. The next day, I noticed one minor issue and called him to come out again. He showed up. I am definitely pleased with the work he did and I would hire him again. read more

I thought I had a broken sewer line so I called Mid Valley based on the good reviews. I was not disappointed. Jonathan came the same day and quickly determined that it was simply some broken abandoned sprinklers that I didn't even realize were there. Even after finding the broken sprinklers, he made sure to check several other things just to be sure. I was so relieved to find it was a simple repair. And I commend him for being so honest. A rarity these days. He could have easily charged me for a new sewer line and I would have never known the difference. This was only the 2nd time I've had to call them, but I will never call anyone else. They are simply the best in every way! read more

We had a leak in our main water line, tried fixing it ourselves but found it too be a bit more than we could handle. It was already late in the evening bit Jonathan came out anyway. Charges no extra fees, no matter morning/night/weekday/weekend. He kept in communication while he was finishing another job. Very polite, professional, and trustworthy. read more

Mid Valley Rooter Services - After - Plumbing Near Me - Visalia, California

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Save yourself don't use them. If I can put a zero rating I would. After we paid them, they didn't finish the job and left the work area a mess and dirty. We hired them because our main water line was leaking. And that was the only job we needed them to do. They said they can fix our sprinkler system which we haven't really used since we just move into our house for a little cost they said "so that we can start using it". So we agreed and my husband paid for the service already. Now they said they need to come back because they need to fabricate a part. And didn't come back after 2 weeks. And then they just show up to our door without any kind of notice that they're coming when we are just about to leave to go for an important appointment. So we had to reschedule for the next week. Guess what? It took them 2 weeks before they came back. So I thought they were gonna finish the job. And they said they had to run to Home Depot for a part. They didn't come back. A lot of text messages and calls were made in between the process. This is just very unprofessional. They don't respond well. We can't keep chasing them forever. And up until now the job is not yet done. Don't use this company!!! Update: Since I posted this review they reached out to complete the job the next day. Job is done I guess. But still a terrible experience for me. read more

I've worked with Jonathan on multiple jobs and he has always done a great job. He is an honest man and will do exactly what he says at the price he has quoted. I'm not sure if some of the bad reviews on here are fair. I'm a property manager and licensed contractor and I can tell you that plumbing is a tough business and one that is often times quite often very hard to estimate, but I think Jonathan does a good job and is a reasonable man. read more

Jonathan means well as a plumber, and he's licensed. But, he does not follow through on his agreements, appointments, nor does he do complete work. After fiddling around with my tub and shower, he basically gave up on fixing things and stopped returning my messages and calls. I have had to find a new plumber to fix the things he left incomplete and to fix the original problems. Although he appears to have done a decent job on my new tankless water heater, all the other work was left incomplete. It seems like he prefers to do rough plumbing instead of finish work. I cannot recommend him as a plumber. The experience has been bad for me and I overpaid for the work done. I paid well over $4000 to him, and I don't even have reliable hot water. read more

I had an issue with my hot water heater and I called and left a message with this company after 5:30pm. My call was returned within 20 mins. They came by that night to check out the issue. I ended up having to replace my water heater and they came out the next morning at 8am and were done around 10am. Thank you so much for all your help! If you have an issue you should really call these guys! read more

Our household plumbing had been running a little, then a lot, more slow than usual. I called Mid Valley Rooter and Jonathan answered right away. He was courteous and knowledgeable and we scheduled a visit for his to assess our situation. He arrived promptly at our appointed time. D started our project. Timing was perfect as we were likely days to hours away from a backup and overflow. He worked hard to get a pumping service out immediately and to our surprise, out tank exceeded the volume of the truck that had been sent out. Needless to say, the pump service had to come out a second time the following morning. Apparently they intended to charge additional fees but Jonathan stood up for us and the original agreement and got them to honor that commitment. He and Alex got our system cleaned out and installed risers for easier access in the future. Jonathan did a great job, communicated throughout the process and worked overtime to get the job done in less than 2 days - delayed primarily because the pump service was not able to empty our system in a single visit. He was clear and upfront about what needed to be done and what the cost would be. He did not exceed the estimate and agreed upon price and we are very pleased with the end result. Would highly recommend. We are planning some interior plumbing projects and our first call will be to Mid Valley Rooter. read more

I have used this company multiple times within the past 3 years, from the Septic tank, hooking up to the city, renew the rustic water pipes to installing a walk in shower. Johnathon and Juan did a very good job installing everything and if we didn't understand, he will take the time sit down and explain the job to you. Johnathon is very patient and has good customer communications. We are very pleased with this company. read more

Our tank water heater went out on us, and my husband and I wanted to replace it with tankless instead. We purchased our own tankless water heater from Lowes due to time constraints and money, and then he and his team installed it. We were very happy with the results and customer service provided. I would definitely recommend them. read more

Mid Valley Rooter Services - Plumbing Near Me - Visalia, California

Jonathan is great and fair I would recommend him to everyone He always answer questions and he's not just in it for money read more

I needed service as soon as possible, to my surprise they were able to incorporate my service the same day I called! Very professional, helpful and knowledgeable. Sink was fixed fast! Thank you so much for going out of your way and moving your schedule around to help with sink issue! Life saver!! read more

If you're looking for an honest company that is locally owned and operated with wonderful customer service Mid Valley Rooters is it! Jonathan is very knowledgeable and will help you save where possible. I had a water heater issue and called him at 9:30pm and he came out first thing in the morning to work on it. Not only did he install a new unit he helped us understand how the unit worked and how to maintain it ourselves. We'd highly recommended Mid Valley Rooter Services. read more

Great Service! Was super helpful and honest compared to the other guys around here. He explained how we can maintain our system to avoid future extra expenses and called to check on how we were doing with the changes he made. Very friendly, easy to get ahold of. We've lived here for 8 years and he was the first Septic Service we had out here who didn't try to up-sell us. He thoroughly explained our system and services for a great price. He's the only one we'll call out here for our Septic. Thank you so much Jonathon!! read more

I never do reviews but this company was quick to assist and provided excellent customer service while standing by their initial price without surprises. Highly recommended! read more

Jonathan and his companion Juan got my restroom shower valve replaced a lot faster than what was predicted during the quote. Everything came out so clean that you couldn't even tell that work was performed other than the shower valve being new and now working properly without leaking. I highly recommend them 10/10 read more

My toilets and shower clogged up and for three days I was unable to use them. I got in touch with Mid Valley Rooter Services and Jonathan came to the rescue. He looked at the problem and gave me a quote which he honored. That in itself was remarkable these days, as I have been given quotes before and then charged above that due to a long list of "extras" added to the original quote. This was not the case with Mid Valley Rooter Service. Jonathan dug a hole, replaced the pipe that was the cause of the problem, and got everything flowing again. He also took a look at my kitchen sink and fixed it as well. I guess you could say he fixed everything, including the kitchen sink. Much respect for Jonathan, a hard worker in the heat of the day, who was masked up each time we needed to speak, and let me know what was going on each step of the way. Anytime I ever have another plumbing problem, Mid Valley will get my call and Jonathan will be the man I request. A very impressive service. Highly recommended. read more

We had the worst quality of work with this company. Jonathan the owner is a fast talker and likes to talk about how he is certified and licensed but he lacks quality of work and promise to complete everything he quotes you for the job. I would not recommend his service to anyone! who is truly looking for a quality plumber that will not only get the job done right but will also clean up after the job is complete and do everything he promises to do in estimate. Customers work too hard for their money to get ripped off by small businesses like this and people like Jonathan. Please go and hire a real plumber! read more

I was pleasantly surprised with the customer service provided by Mid Valley Rooter Service! When I initially called about getting a faucet leak fixed, I expected that the soonest someone could come out would be the following week or I wouldn't get a call back at all. It's pretty sad when you grow accustomed to not getting a quick response from a plumber in the valley. However, Jonathan of Mid Valley Rooter Service called me back right away. He was even planning to come out the same day even though he had 3 other jobs ahead of me. I appreciated the constant communication he provided to let me know where he was in the queue of jobs and he was willing to come out late to my house even though his other customer repairs took longer than expected. I opted to wait until the following day and he and Juan were promptly at my house as scheduled. They took a look at my issue and gave me an honest opinion of what needed to be done. I had the choice of buying a new faucet myself and replace the existing (old) one which was the problem causing my leak. He would have walked away without charging me. What plumber does that? I decided to have him replace the old faucet for me and he even went to purchase the new one for me! He took a picture of several faucets and sent them to me via text to have me choose the one I wanted. What plumber does that? It was so nice and extremely convenient for me to not have to drive to Lowe's and buy one myself! Anyhow, he and Juan returned promptly and had my faucet installed within 30 minutes. I love my new faucet and the leak is gone! Best service ever!! read more

When our hot water heater stopped heating our water the weekend of Easter, we purchased a new one from a local supplier and reached out to five recommended plumbers. One returned our call almost immediately, but his installation price was over twice what we paid for the heater. Of the remaining four, only two returned our call. When asked for an installation cost (range), one company said they wouldn't do it over the phone. Jonathan called within a few hours at the end of a very long Saturday. He was so friendly and professional. No sales job at all. His quote was very reasonable and competitive. He was very sympathetic over our situation and offered to send a crew out on Easter, but we refused as we felt both he and his employees deserved to be with their families. We agreed on an installation for the following Monday, two days later, with a quoted price over the phone. Jonathan stayed in contact with us via text on Monday, keeping up informed of the estimated time of arrival. Unfortunately, there were unforeseen problems after he arrived, but not once did Jonathan appear anything but professional. Once the heater was installed, he offered to wait 30 minutes to make sure the water heated properly. It was already 8 p.m. and he had another customer to get to. We told Jonathan to go take care of his next customer, and we would let him know the next morning if any problems incurred. We had hot water within 30 minutes. During the installation, it was discovered that we have another plumbing problem that needs to be addressed at a later time. We have already hired Jonathan to do the job. We now consider him to be our plumber. We trust his services and work and integrity. read more