Went in to get my battery changed this morning. It was tested and read as a bad battery. The man…read morehelping me couldn't find my warranty so instead of helping me get a new battery he asked if my car would start and just sent me on my way. Auto Zone got my money today and will in the future. I won't be back to O'Reilly.

I arrived at 7:15am with two men standing behind the counter, talking. I asked if I could get my…read morebattery checked and possibly have it replaced. I was told they could not do that because their was only 2- of them?? There were 0 customers just me. I will not deal with Oreillys anymore I will take my business to Auto zone. Probably should hire people that want to work. This is the location on midkiff and I'm case there store cares this happened on 6-21-21. Get better help before you loose more customers.

Wesley was very helpful and knowledgeable about the questions I had. I highly recommend this place…read morefor car battery replacement and will go back again! Thank you BatteryJoe! -Vanessa

Brought it to Battery Joe at the middle of January to get a battery replaced. They "overnighted"…read moremultiple screens because the heat they used broke our original screen. I get it; that sometimes happens, but then they proceeded to break two other screens and returned my iPad to me like this. I spoke personally to the manager to assured me that the screen would be overnighted. It was, then someone used it for another iPad. When they got mine in, they didn't call me to update me. I had to constantly call them. One tech said it was the loose charging port. The other said it wasn't. Then after having my iPad for THREE WEEKS, I finally got a call that it was ready. They also ordered another screen without a home button. You do this for a living. How do you not know what to order? Please keep in mind, this is the third screen. I showed up to pick it up and the excuses started. Ya see, it did start when I called you, but it turned off and isn't turning on. Could you come back tomorrow? Sure! Ugh!! But ok.... Next day. Screen comes in, she broke it. But don't worry, she called me and told me it was ready again. She forgot to mention that she broke the screen again. This time, it's non-repairable. So now I get the pleasure of not being able to access to my iPad to grab my old stuff. Neat. Yes, folks, again. And this picture here is how I took it home. The screen wasn't even attached. I know they went backwards on this one. The excuses started again, but I said ya know, let me just take it today and let's just be done. I've had enough of this run around. When the girl took me to the checkout counter, I asked how much they were actually going to charge me for and she said Word For Word ," well since this was my fu** up, we will only charge you for the battery." Wow. Super professional. She also then had to start searching for prices bc you know, me showing up was a surprise. This was a horrible, horrible experience. I don't know who owns this, but while I was there, they even gave two other customers the run around. If you're looking for the details on this situation if you have cameras, the date is Feb 5, 2024 at 2:00PM. I would rather risk giving my iPad to a local crack head to fix rather than these Yonks. They specialize in excuses, not results. If you are the owner and you do see this, feel free to reach out anytime. Thanks.

Had a good experience with Tammy at O'Reilly's on Whatley. We couldn't find a receipt on a part…read morethat had lifetime warranty and she took the time out of her day to find it and she helped us out. Saved us some money. Good job Tammy I recommend everybody to go visit Tammy thanks.

LIZ at the West Wadley location is a happy person who exudes customer service. She listens very…read morewell. She checked my battery, alternator and starter. All was good. Thank you LIZ at O'reillys on West Wadley in Midland.

Sadly to say that the store manager named BJ and the assistant manager Karen do not have any idea…read morehow to treat customers or even employees. Last time I was In there the assistant was talking down to an associate and not even trying to help them. I felt sorry for that associate and just left my things and went down the street to Autozone. Learn how to manage your store or find something better.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!