Customer services on 11/26/25 I was trying to buy smoke alarm and I had the defected one on my hand…read moreand showed the employee to give me the same like it and he gave me wrong one. What is going on Menards? This is not first time the employees are not cooperative. And I went to Ace Westlake they gave exactly what I want.

Overall the store is very well maintained and fully stocked. More times than not the service is…read moregood too. The cashiers are always friendly but the rebate department and workers on the floor can sometimes not be. Their outdoor is fully stocked with beautiful plants. This store has fabulous sales as well. I purchased this beautiful fern for $13 on sale!

To start off with I know nothing about flooring. However I went into the Columbia, MO branch and…read morehave never had someone disrespect my friend and I. Upon arrival we were not greeted nor did the person working behind the counter even get up to help up. Instead he complained about the place. Next, what I thought was a good deal turned out to be damaged goods. When loading the product up in my car I found this out with the many stickers all over the boxes. To make matters worse the person working started cussing and giving off a very negative pose. To be honest I was scared so I just help load what I could and got out of there. I will never be back nor will I refer anyone. If Lumber Liquidators is going to sell damaged product they may want to let the person know. Like I said, I thought maybe it was just being discontinued or not stocked anymore.

My husband and I are in the process of building a new home and ended up purchasing our vinyl plank…read moreflooring from lumber Liquidators. Both Derek and Jordan have been great to work with so far. Jordan was able to answer all our questions and made it clear that he wanted to earn our business. He's been very attentive and checked in regularly. It's clear Jordan is very knowledgeable about all the flooring he's selling which is refreshing since you can't find anyone in a big box store that knows anything about the products they sell. So far I'm very confident we made the right choice. We aren't at the point in our building process to install our flooring but Jordan worked with us to put a minimum down payment down to lock in our discount pricing and they are holding our flooring until it's time for the install. Accolades to Jordan for exceptional customer service.