I gave ROBERT CLOHAN - (the Vice President!)- a deposit back in March to rehab my tennis court. I can not get him to call me back, or respond to my emails, text messages and phone messages. I just need the schedule. there is no way to get through to anyone or any department when calling their office. I even tried accounting, but no one answers the phone. maybe they are no longer in business, but they have wasted my time and took my money. I wish I had seen the other reviews before I took the bait that he canrehsb my tennis court and add a pickleball court. I am going to drive to their office if they even exist and get my money back. this is crazy- and from the other reviews that go back YEARS this is their MO. read more

Last year, we placed a substantial deposit with Mid-Atlantic Tennis Courts to do work on our tennis court. After they cashed our deposit, we never heard from them again, despite numerous phone calls and emails from us. Their phone number will not connect you to an actual person--the only option is to leave a message, allowing them to avoid our calls, and they never call back. We are working with investigators to track down information about MATCS so that we can recover our deposit. So far we have learned, among other things, that: 1. MATC is not a licensed contractor in Virginia. Its license expired in 2019. As a result, MATC is likely not properly bonded/insured. 2. MATC is not, and never has been, a licensed contractor in Maryland. 3. MATC has used a series of illegitimate addresses. They are not, and may never have been, located at any of those addresses. 4. Other reviews have indicated similar experiences. I would highly recommend that you look elsewhere for your tennis court work. read more

If you dig a little deeper into this guy ~ Robert Clohan IV, you will find that he is a fraud. I don't know how the Attorneys General in Maryland and Virginia haven't yet charged him with a crime. He has changed the name of his company slighting when he is starting anew adding a hyper between Mid and Altantic, and adding or subtracting a different word such as Supplies. He has taken thousands of dollars in deposits for work he never intended to perform. He stole $3,840.00 from me in March. Had I been thorough I would have looked up his address on the proposal he emailed me in February and I would have seen that his current office listed on his proposal/contract is actually a Postal Plus store in a shopping center in McLean, Va. The "Suite 100052" is actually his PO Box number~ he doesn't have an actual office. I have reported him to the attorney generals office in Maryland and have given them his Resident Agents information. Hopefully, he will be caught and arrested. read more

I manage an HOA in Fairfax and we signed a $10K+ contract in August 2021 for tennis court repairs. After the repairs failed we have been trying to contact this company since March 2022. I have called once a week or more for the last several months and no one will return my call. It's just a call center and all they can do is "give the message to a manager". You better hope there are no issues with their work, you'll never get them to honor the warranty. read more

Their customer service is abysmal. You are directed into a call center where the operators no nothing. They assure you that your message will be passed on the same day and you will receive a call from a Sales Rep. After weeks of numerous calls and messages, a Rep did call me back. He was friendly and helpful with advice and told me he would have an estimate out to me the next week. Three weeks went by - nothing. I called back and surprisingly got a call back the next day from the Rep. He apologized and said the estimate will be sent to me the following week. Eight weeks later, nothing. Several more phone calls, nothing. What a waste of time. Terrible business. The owners should be embarrassed. read more

Some of the WORST customer service I have ever experienced. I should have rejected the contract given all the typos and even a photo of cracks in a court that belonged to another facility. We contracted in spring 2011 for our tennis courts to be refinished, and then the waiting began. Somehow, no one ever knew when, or if , our work would be started. Repeated calls and emails to the owners went unanswered. All we were told was that other jobs were ahead of us, with no information provided about when we could expect our work to begin. Then one late summer day out of the blue we get an email: Your work may begin soon. Followed by a call the next day: we're outside your facility waiting for someone to unlock the gate. Please don't make the same mistake we did! read more

Initial project was delayed on their schedule by four months. Since the project was done late in the season all of the line paint on our tennis courts started peeling up. Additionally, the pro bounce mesh is coming up in spots. They also painted our basketball court at this time, but didn't survey the surface and put latex paint on oil based paint, so half the paint has already peeled up. It has not even been a year. After reaching out to MATCS they initially seemed eager to fix our issues, but as soon as the subject of scheduling came up they suddenly became non-responsive. They will no longer return calls or answer emails. I would strongly not recommend this contractor. They have poor workmanship and no desire to adhere to their warranties. read more

In all my experience with contractors, I have never worked with a more unprofessional group of people. Signed a contract for tennis courts, only to find out the estimator I had been working with had been fired. I was reassigned to another employee. I called and emailed for 5 months to get a date that the work would be completed. No one would answer my calls or emails so i drove an hour to their office. No one was at their office except the owner. He claimed he was unable to help me and made excuses for his employees. He was very rude and basically implied that he didn't care about a project so small since they do so much business it doesn't effect him. The next week they show up without telling me the work was going to be done. I get an email saying we need to increase the price of the contract because the courts are worse that they thought... that conversation should have happened way before this point. No only that they gave the wrong amount. After that was straightened out, we finally got the work done and the courts look good, but nothing would be worth working with these people again. read more

MidAtlantic Tennis Courts was authorized to complete tennis court repairs on April 18, 2013. As of August 13, 2013, four months after the work was authorized, it still has not been started. Furthermore, despite the fact that a deposit check for over $2,000 was sent to the company on June 20, 2013, the check has not yet been cashed. Over 25 phone messages have been left for JR Arnold, the sales representative, with no response. Further messages have been left with the answering service for the main office, again with no response. Over 20 e-mails have been sent to Mr. Arnold and the company and -- you guessed it -- no response. On two occasions, Mr. Arnold did contact me to advise of a vague start date for the work (e.g. the "first full week in August"); however, those dates came and went with no work being performed and no update from the company as to when it would be done. If you enjoy wasting your time chasing after unresponsive contractors, then hire them. Otherwise, I recommend that you look elsewhere and save yourself the time and aggravation. read more

Avoid this company. Despite a 10 year warranty, my resurfaced tennis court cracked in numerous places after 3 months. Mid Atlantic refused to come out and make appropriate repairs. Filed complaint with Home Improvement Commission as they were unlicensed to do residential work in MD. read more

MATCS WoW! We tried 2 years in a row (for summer work) to do business with them. They start strong, nice people, but get lost in the details. This year after WEEKS and WEEKS of trying to get them to finalize a full price Approved contract and to get them started or to commit to a start date, we finally had no choice but to give up! At this point, we've realized that if it's this hard to get them started, just imagine how hard getting any warranty work would be... and how about that last 10% that many contractors have trouble with?? I would steer clear of any company that can't communicate. They don't list their Address on their website http://www.matcs.com for a reason, and they NEVER, NEVER, NEVER, answer their phones (regardless of Locations). EVERYTHING IS SCREENED through their answering service or voice messages, which makes you really wonder about their work, and takes a couple days at best to get the call back at best! This must be an indicator as to why they received an "F" with the BBC. http://www.bbb.org/washington-dc-eastern-pa/business-reviews/tennis-equipment-and-supplies/midatlantic-tennis-courts-supplies-in-chantilly-va-194700552/ Communication is KING with Contractors! read more

After months and months of struggle, cannot get MATCS to follow through with contract. With over $12,000 spent, they miss deadlines, lie, and cannot follow through with completion, warrantee services, etc. They have moved offices (not at Google referenced office) and forward all calls to answering service. I will be seeking legal repayment... HIGHLY RECCOMEND AGAINST USING. read more

Agree that Mid Atlantic Tennis Courts has the worst customer service ever. They resurfaced our courts in late Nov 2011 and recomended fiberglass patches over the cracks. The fiberglass delaminated in less than two months and our courts have been closed for 5 months because of the trip hazards. MATCS will not return calls to me and will not look at the courts. Based on photos that I took and sent to MATCS they are blaming the original contractor who installed the courts in 1998. All I get is stall tactics fom MATCS. Two other contractors have physically looked at the courts and the US Tennis Association (think US Open) engineer has looked at the same photos I sent to MATCS; all have said MATCS work was faulty, but MATCS will not stand by their work. MATCS did remove the fiberglass patches but did not fix the trip hazards caused by missing resurfacer. We eventually had to hire another contractor to fix the courts. Don Anderson 757-321-8999 Virginia Beach, VA read more

Mid-Atlantic resurfaced our four courts in 2011. The courts looked good, but then we developed cracks along the rear of two courts. Mid Atlantic checked the courts and agreed to resurface the rear of the two courts in question. Despite repeated requests to have the work done, I have had nothing but stonewalling and nothing has been done to this day. We also had a 3-5 year warranty which they refused to honor. read more