RUN AWAY AS FAST AS YOU CAN. Our brand new home of 5 weeks had about a bucket full of water back up…read morein laundry room main drain. Mr. Rooter came right away. checked the stacks-fine. ran a camera cable video which THEY NEVER SHOWED US. Told us the entire lateral sewer line was completely collapsed for 64 feet FILLED AND JAMMED WITH TREE ROOTS. Told us the entire house floor (which was brand new) had to be jackhammered 5 feet deep for 64 feet which would destroy our: -half bath -adjoining bedroom -laundry room -front hall -entire kitchen destroying brand new cabinets, quart counter tops, brand new floor -continuing on to more demolishion of main bathroom (a total loss) -and ending halfway through my home office in short they said it was vital to jackhammer 64 feet long, 3 feet wide, 5 feet deep to the tune of $44,000+ and that was just the demolishion Not to mention $60,000 to rebuild walls, floors, rehabbing kitchen (again), 2 bathrooms, hallway, one bedroom, laundry room, and home office. They immediately had HAZMAT TEAM ON THE WAY for mold remediation (for a bucket full of sewer line water that was cleaned up immediately. Told us we had to move out for months "you cannot live here until project is finished" Biggest crock of all. They wanted to start jackhammering the next morning at 8:00 am, has Hazmat in the way, lied lied lied and said "AFTER WORK IS DONE WE WILL GET IN TOUCH WITH YOUR INSURANCE COMPANY and Luke has 'a special way of wording things to get it and rebuild and hotel bill covered". so why didn't we call insurance company first then do the work? you know why....because they are CON ARTISTS. I IMMEDIATELY STOPPED EVERYTHING AND SAID I KNOW MY LEGAL RIGHTS AND I HAVE A 3-5 day "Right of Rescindsion" told them they we moving too fast and I wanted other opinions. get this... Owner said, "well you have to use us because we are the only plumbing company in town that works with insurance companies". MORE LIES The next morning at the break of dawn the owner calls and wakes me up to say "well maybe we could use the sleeve method so there's less demolition. Then he said he match lowest other bid . criminal pure alarmist high pressure scare tactics. Called Root Busters scoped---NO FULLY COLLAPSED SEWER LINE AT ALL. A couple of sticks came out. My guy scoped, cabled THE ENTIRE HOUSE TO THE STREET 3 times. MR ROOTER TOTALLY LIED TO US with fear, pressure "the worst we've ever seen" which if I used them would have cost $44,000 plus over $60,000 to rebuild, which we had just spent before moving in 5 weeks ago. beware of LUKE THE SMOOTH TALKER FINALLY NO INSURANCE COMPANY IN THE USA COVERS COLLAPSED LATERAL SEWER LINES FILLED WITH ROOTS. One lie after another. The crooks would have bankrupt us when ROOT BUSTERS completely cleaned it out for $180. Hell has a place for this crooked corrupt company. Will be reporting to Attorney General. one final piece of free advice you must poor strong super strong foaming root eater twice a year for 3 years, then just once a year. Then have ROOT BUSTERS do maintenance every 4 years or so. CAN YOU IMAGINE THE ELDERLY PEOPLE THAT WOULD FALL FOR THESE CRIMINALS OUT IF SCARE TACTICS??? high pressure? the worst we've ever seen! insurance will cover but only if Luke of MrRooter (the "alledged only company in town that works with insurance companies EVERYONE NOTE--NOT ONE INSURANCE COMPANY COVERS COLLAPSED LATERAL SEWER LINES WITH ROOTS GROWTH....its called neglect by our prior owners. but it was all a lie. Google whether insurance companies cover lateral sewer lines inside a home. they cover nothing "under roof"

We have use this service a couple times booth were emergency situations. Our was great they were…read moreable to send someone same day and pretty quickly. The prices are OK and they have coupons to use online to help with the cost. The receptionist is always nice and the tech is helpful and informative. Will use again as needed.

In October, I paid over $500 for the hydrojet service thinking my drains would be clear from vent…read moreopening to the sewer main. They did everything from the front yard vent. Since then, I have had a plumbing bill for $675 to repair work as a result of trying to clear my vent line in the kitchen, and now I need to rent an auger to clean another vent line. I called them and they said with that service, they will only go on the roof if there is no other way to get to the lines. Since we have a yard vent, that's all they do. By working only from the yard, they jammed everything under the house into the vent lines and I now have another set of bills to clean that out. Watch out!

Mark was absolutely phenomenal. I made an appointment for Tuesday, which was their first…read moreavailability. I asked if it was a possibility because I had to work if they could come at the first available timeslot which was 8 AM they give you a two hour window so we had 8 AM to 10 AM, I got a text at 7:20 that they were on the way they arrived just before 8 AM early. Super happy. They were only there for about nine minutes, easy-going and very informative They gave us plenty of information and said we would have a report within a few hours and we did . We also do sewer inspection at the house that we are purchasing. We will continue to do business with this company.

I had the start of a sewer backup into my basement and called Able Rooter on a Sunday afternoon…read more Thom answered the phone promptly and arranged to be on site within an hour. He and Mike jetted out my sewer lateral, explaining every step and showing me the results by borescope. There's no way snaking the drain would have given the same result. Given that I had two guys and a purpose-built truck on site to perform the work almost immediately, the price was extremely reasonable and I would do the exact same thing if I ever have another issue.

Did good work, contracted to another company but everyone involved was great…read more I had to clean up after them at the end though.

I called them for an inspection for a leak inside my condo. They responded fast and scheduled an…read moreinspection quickly. Michael came and did and expecting and communicated the results clearly. I'd use them again. Recommended.

My wife called this company for service and I guess got no quote for price. I asked for a simple…read moredrain cleaning of a single drain from a clean out in a full height basement. They offered a discount but charged $500 for 15 minutes of work. Other companies offered the same service for $99. My recommendation is use another company as this company is incredibly overpriced.

Prompt service. They go above and beyond to make sure things are back in order and running smoothly.read more

Chris was fantastic! He was courteous and explained everything to us! He laid out all options and…read moregave us confidence in each solution!

3 weeks and 5 phone calls later, I still have not received a paid receipt or the description of the…read moreservice. Spoke to Jim again, and he said they sent it to a wrong email address. They would have gotten an "email undeliverable" notice, so that excuse does not fly with me. I am a renter and chose to pay them upfront instead of billing the landlord. If the landlord had been billed, they would not have received payment for at least 3 months. Now, I deserve the same respect, but they have not given me any respect. THIS IS THE MOST DISPICABLE EXCUSE FOR A BUSINESS THAT I HAVE EVER SEEN. DO NOT USE THIS BUSINESS.

I had this company come over to fix what should have been a simple clog. After a 2 weeks of dealing…read morewith this company, Beis Plumbing (Valley Park) came and immediately fixed the problem. My basement drain was backing up. Gateway immediately went to work in the yard cleanout. The water drained. A week later, the drain was backing up again. He came out again but did no work because the water had slowly drained, but he did not even cable to check if the pipes were clear. The rest of the month, the house smelled like poop as it backed up time and time again. When I called Beis Plumbing, they cabled a line in the basement, which is where the problem was in the first place. He found a soft clog and cleared the line. I paid twice as much with the new company, but at least the job got done. Manager refused to give me a refund claiming my problem did not present itself to the technician, but I don't think the technician knew how to look for the source of the clog. Will not use again.

They were quick, did quality work and the cost was reasonable. I would recommend them.read more

I was visiting St Louis and helping my mother in law (who's a senior citizen out) - I called this…read morecompany - they came and said it was the toilet leaking and they repaired it- left and was still leaking- said get a new toilet- so I did- they installed it- still leaking- then said- it was the line from toilet to supply line- a professional plumber should've checked everything to find the leak. All in- $500 just in service fees- this was almost a month ago- I've asked for an invoice to be sent to us- still nothing- my mother in law has a toilet sitting in her yard still for over a month that was promised to be picked up- I would not suggest using this company- very professional and good talking- but they sure don't walk the walk- Do better- especially for our Senior citizens

We previously hired Pierson Plumbing to come out and move Adrian that was in the middle of our…read morebasement floor into the utility closet so that we could put down carpet. They were reasonably priced. I found them very competitive other places, but the difference was the price was a bit lower, and the customer service aspect was incredible. I love that they get along so well with my husband and he really enjoys when they come out to work because he gets to talk shop with them. Are you just have them come out for another project that I'm so excited to get started because I know the work will be incredible

I needed my Water Pressure Valve replaced. The water had been running good for a couple of minutes…read moreand then went to a trickle all over the house. They did a great job of the new installation and everything works great. Their prices were reasonable. I am very happy with the work

Women - beware of hiring this company. The tech I met was overtly sexist, and his incompetence…read morecaused further damage. I live in an apartment building where our upstairs neighbor has been pouring grease and washing perhaps work boots in their kitchen sink, and it caused dirty water to back up into our unit. Four times now, grease, grass, and twigs have filled our kitchen sink. Our leasing office apparently has a contract with this company, and when this issue happened a third time, a tech from this company came out while I was away. When I came back, I saw the tech outside with my unit door wide open (in the middle of February with pets inside). I waited 5 minutes for him to not just stand there before I decided to approach him for the sake of my pets and heating bill. He said, "Sweetie, you can't keep pouring grease into your sink like this." I stated, "I am not the one treating my sink like this. I don't put leaves and twigs in my own sink." He replied, "Well I'm going to be out here every week if you keep doing this." I repeated, "I am not damaging my own sink. It is someone else in this building causing the issue." He asked, "Do you even live here? Like are you on the lease?" I said, "I'm Dr. Bruce, and I'm the head of household on this lease." Suddenly, he backed off, and said building maintenance would look more broadly at the pipes for the whole building. He then left. Since then, our neighbor poured grease down the drain yet again, caused another backup, and this time, it ruptured the pipes under our sink and caused someone else's backwater to spew all over our kitchen floor. Last night, the apartment maintenance person *within minutes* diagnosed that it was the upstairs neighbor's grease, *and* that this sexist tech put the pipes back together so loosely they broke apart. Taken together, the blockages were obviously not our fault, and this sexist tech's incompetence and willingness to blame me caused even further damage. I'm at the whim of what contracts my leasing office has for plumbing. I would NEVER hire this company, and I will be strongly encouraging my office to find another contractor. If this company cares about keeping clients, I would suggest this tech receive feedback that women aren't little girls who mindlessly damage our own things. Some of us can actually maintain a sink and actually sign leases now.

The responsiveness, customer service and ability to solve my problem was excellent. I highly…read morerecommend Drane surgeons. Called them late yesterday and they were here first thing in the morning to fix my problem. The service guy, JUSTIN did a fabulous job and very good at communicating what was happening?